Newest Review: ... see what will happen about that on my next flight with them in a couple of weeks. Finnair depart from the same terminal - London Heathrow, 3- as British airways and share the same area for check in. Although the aircrew in BA have always been great, I prefer to fly with FinnAir as they are definitely a better company. Sometimes, their economy class can be cheaper than BA's Euro Traveller ... more
Customer Finnair Reviews (7)
by DW - written on 19/12/10
I've never encountered such terrible customer service on any airline anywhere in the world. The website is poor and seldom updated, the helplines are expensive and poorly manned, and there is little help if there is an emergency and you need to rebook. We were stranded at Heathrow during the snow and nobody helped us and we were left to our own devices while the staff went home. Eventually we got through to someone who just told us there wasn't much chance of getting on a flight this week. There was no communication between the airline and the customers and it was as if they couldn't care less what happened to them. I can't believe that this is the national carrier because it is run like some two bit bargain basement Ryanair knockoff. Finland should be embarrassed to have this airline flying its flag.
by - written on 11/06/09, updated on 06/08/09 (Very useful, 372 readings)
I have flown with Finn Air on a couple of occasions in economy class and have always really enjoyed the experience. First of all, airlines such as Qantas, should really take lessons from Finn Air's customer service. I've never had any real problems with them and the majority of the time, I get the impression that the air crew are not really putting on an act with their friendliness. They smile, are polite, and efficient and unlike Qantas, they bring you water when you request it. The seats are more comfortable than British Airways for sure, but with just about the same amount of leg room. Again unlike some other airlines, the pilot always seems to land a lot ... Read the complete review
by James Vaux - written on 05/02/08
Finnair's business class in its new Airbuses in Europe is quite simply the worst I have ever experienced in the world. The brand new, razor thin, smaller than bus seats are exactly the same ones as in economy and are RUBBISH. How many times does one have to complain to Finnair before they fix this national cheapskate embarrassment? it waas miles better before they replaced the planes. Now Business is only about a quart full as everyone who wants t sit for 4 hours in a modicum of comfort London-Helsinki knows to fly BA if the times work out. Avoid like the plague.
by - written on 25/02/06 (Very useful, 3138 readings)
A few years of regular business class travel at the expense of the company i worked for, has left me with the unfortunate and expensive affliction of being unable to face the coach class experience for long haul trips. So for the last few years i have permitted myself the extravagance of one business class flight a year to long haul destinations. For the last two years these trips have been with Finnair. In 2004 i travelled London - Beijing via Helsinki and my return leg departed Bangkok and again was via Helsinki. At the end of last year i took a return flight to Bangkok. I had never flown Finnair before in either economy or business. The ... Read the complete review
by - written on 30/10/05 (Very useful, 2154 readings)
When a last minute business trip to Helsinki meant I had to grab a flight, I had the opportunity to fly Finnair. Normally I always fly with Austrian, but because I was booking only 48 hours before take off, and did not want to pay the €850 that Austrian wanted for a direct flight between Vienna and Helsinki, I had a look around and flew Finnair instead. I paid out €335, which was somewhat embarrassing for my boss who had shelled out the €850 and whose flights were both delayed, whilst I arrived on time both coming and going. As well as the price advantage, there was another motive - it meant that I could accumulate points on my British Airways frequent flyer card, as ... Read the complete review