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Anybody considering flying with Flybe, DON'T!
Author Name: Kim Parker
Advantages: They are the only airline who fly between Paris and Southampton
Disadvantages: Poor processes for resolution of lost &/or damaged baggage and lack of appropriate compensation
I feel it's my civic duty to warn anybody out there who may be considering flying with Flybe NOT TO!
My New Year's resolution is NEVER TO FLY WITH FLYBE AGAIN! I wrote to the CEO explaining how Flybe losing my luggage for 36 hours on the outward leg of a weekend trip to Cheltenham Literature Festival on Oct 5 had completely screwed up my plans and prevented me from attending the festival (on the first weekend I'd had off after working non-stop 7/7 in India and Kenya for a few months). Didn't hear a dickie bird. On the return leg Flybe damaged my baggage. I had to go to the official dealer myself, who of course then sent me elsewhere for the repairs. Three return trips across Paris, all requiring an afternoon off, all at MY expense. Flybe will only cover the cost of the actual repair! UNBELIEVABLE. They are so miserly, they won't even cover the cost of public transport to effect the repair that their shoddy service made necessary. So, to recap, FLYBE completely ruined the weekend, making the actual trip pointless and then they break my baggage and I'm the one who has extra time, trouble and costs putting THEIR mistake right. You'd think they'd make some form of commercial gesture and at least refund the transport costs associated with the repair, wouldn't you? Whoever they've got running PR should be sacked. Why would I ever want to travel with Flybe again? Oh! That's right. I don't! Since October I've travelled to the UK four times, each time with EUROSTAR. I heartily recommend anybody considering traveling between France and UK with Flybe to think again.
Summary: Indifference to extra costs, problems, suffering & stress their poor service causes their customers