“ FlyGobespan offers cheap flights and holidays from the UK and Ireland to destinations throughout Europe, America and Canada. „
Glasgow to Halifax, 29th August 2009. We paid extra for business class seats, and these were decent value for the extra legroom, but my footrest fell off. The interior was obviously the original from the early 1980s, so some seats were falling apart and it was difficult from many seats to view the movies. The flight was delayed by about 2 hours, which seems to be as near to on time as this airline gets. Even in the business class seats, pillows, blankets and headsets cost extra, as did every drink except water (from a fountain near the toilets) and tea/coffee. The meal was just plain bad. The return flight (5/6th September) was also delayed, and this time we were in economy. Across the aisle from us was an occupied seat with the armrest held on by duct tape. While I'm sure their aircraft are maintained to CAA standards, the interiors appear to be barely maintained at all. We were also stung for excess baggage on the return flight, as they website isn't as clear as it could be that the 25kg allowance is a combined total including carry-on bags.
I flew with FlyGlobeSpan in September 2007 from London Gatwick to Vancouver. When I originally booked the flights I had not heard of FlyGlobeSpan but they were the cheapest flights I could find so I booked them anyway prepared for the discomfort that travelling low cost entails.
On arrival at the airport we checked in with ease and boarded the plane on time. The planes are basic with television screens at various points throughout the plane (if you are short, like me, and sat in the middle seat then you are unlikely to see the screens). You need headphones in order to hear the movies/programmes but your own personal ones should work. My inability to see didn't bother me as I had come prepared with a good book that entertained me for the whole flight. After take-off the air-hostesses came round with a free glass of wine, juice or water for every passenger. I thought this was a nice touch, definitely not something you would expect on a low-cost airline. Throughout the flight you receive one proper meal and one snack box this was plenty sufficient for a 12 hour flight, water was also provided at intervals. The leg space in seats is always fine for me but my taller companions also said that the space was adequate.
Our flight stopped at Calgary on route to drop off most of the passengers on the plane. This meant that for the last stretch of the journey there weren't many people on board. The captain recommended that everyone take a window seat (there were enough for everyone) and he then set off to give us a guided tour of the Rocky Mountains from the sky! The flight crew were all very pleasant and helpful. Our flight proceeded to land on time. Our return flight was of the same style and we had no problems at any point.
FlyGlobeSpan is a low-cost airline so you can't board expecting the same treatment as a British Airways flight. Having said that, I was extremely impressed with the service provided. Especially considering we paid £300 return during peak season. FlyGlobeSpan do operate the policy that the 20kilo limit includes your hand luggage. I must confess that we didn't abide by this rule and didn't have our hand luggage weighed at either end. Although taking this route could lead to a fee.
My wife booked our holiday last year through an Internet company and they in turn booked us onto a Globespan flight. And there the problems started. We got no paperwork apart from flight documents from Fly Globepspan. I had to check the internet for the luggage allowance. 20 kilos. BE WARNED, IT IS NOT CLEAR BUT THIS ACTUALLY INCLUDING HAND LUGGAGE. On arrival at the airport we were then told about a £13 charge PER CASE just to get it in the hold. If you check luggage in, in advance it is £8 per case. We had no chioce but to pay by credit card. The sting here is that is you pay cash you get a £10 handling charge. Credit Cards attract no charge.
The check in process was simply aside from that and I cannot fault the flight. Polite staff, limited duty free on offer (which suited me as I had just paid a luggage charge. The flight was smooth and I slept the whole way, which may be a sign of how tired I was.
When I reached my destination I tried to check my luggage in online to get the lower cost. THIS CANNOT BE DONE AFTER YOU HAVE STARTED YOUR JOURNEY. After many phone calls I finally managed to do this via my tour operator. I then had to find an Internet cafe to print of the receipt. If I didn't I would be charged again and not be entitled to a refund.
The return journey was not much better. Thankfully I had pre-paid for the bags. No problems there. My cases were weighed at check-in and they were heavier than when I went out. Despite dumping toiletries and bringing back no bottles of alchohal. My family had to pay 14 kilos excess luggage @ 12 euros a kilo. We argued with check-in. They wrote a slip and refused to give us our boarding passes until we paid the money. This is not the only case of Fly Globespan doing this I have heard about. I expected to be a bout 3-4 kilos over as I had been 7 over on the way out, but I can't help thinking the scales were weighted. It was also at this point I was told that our hand luggage should have been part of our 20 kilos.
So yes, Fly Globespan do cheap flights. They also do expensive add ons and get the money out you in other ways. Their on flight snacks etc... are the usual airline rip-off so get a bottle of water after you pass customs. My advice ask at time of booking about charges and read ALL of the airlines conditions of carriage.
Incidently I have written for a refund and compensation.
FlyGlobespan is an airline based in Scotland which offers cheap flights to many destinations and is expanding international flights from Scotlands main airports. The airline has well maintained planes and friendly, well turned out and very professional staff and these things combined make you feel very at ease and relaxed which is something that is very good for all passengers but especially those who are not the best at flying, add this to the great prices you can get flights for and you have a package that is one that works brilliantly and makes you happy to be a return passenger (I have used FlyGlobespan since my first experience and was impressed both times).
The airline like most if not all offers onboard food, drink and snacks and these are at a competitive price in comparison to other airlines and I have found their food to be fresher than that experienced on other airlines who charge more. There are also the usual duty free offers onboard which again are in-line with other airlines for costs. Our last flight was a return flight from Portugal and I was pleased to find that they accepted Euros as payments also (a minimum value of 1euro coin is acceptable) and your change is given in pounds sterling which saved me some time in having to change my money back once home.
flyglobespan is a budget airline in the UK flying to many different destinations both in Europe and America. From Scotland it flies from Aberdeen, Edinburgh and Glasgow. This list isn't exhaustive and it flies from many other UK airports.
We recently flew with this airline from Glasgow to Alicante in Spain and here is our good review:
No Delays :)
There were no delays at Glasgow or Alicante. The plane took off at the correct time leaving Glasgow and the same with the return journey leaving Alicante.
It was a smooth flight both ways with very smooth landings which was quite surprising on the return leg considering that we were landing in near gale-force winds with some turbulence.
The cabin crew performed equally well and were very helpful.
Service on board
on the 2 and a half hour flight there was the option to buy drinks/snacks from the trolley and the duty free had a wide selection of items to choose from.
Although you didn't get food/drink provided by the airline, the drinks were reasonably priced for an airline; I paid £3 for a Baileys & Ice and a Kit Kat bar costs around £1.
There were other snacks available such as sandwiches, crisps/peanuts, tea/coffee and soft drinks.
I have been told from an unconfirmed source that on a longer flight to the USA, they were given complimentary drinks on their flyglobespan flight.
The interior was clean and the toilets were maintained to a high standard. On boarding there was no litter from the previous flight.
On flying home from Alicante I noticed that the window I was sitting at (rear seat) was a bit dirty on the outside and could have done with a clean before takeoff but I could still see somewhat outside my window.
Value for money
Very good value for money and the food/drink at the trolley wasn't badly priced. We paid around £100 for 3 return tickets but bearing in mind these were booked well in advance.
We'd fly with globespan again even to America if it's cheaper than other airlines.
I've just got back from a holiday in Canada which my friend and I had booked through Globespan. Our tour included Niagara Falls, Toronto, Montreal and Quebec.
We paid £735 each, which included the following:
*return flights to Toronto Hamilton from Glasgow
*ten nights accommodation in 3 or 4 star hotels
*a sightseeing tour in Quebec (including transport to Quebec from Montreal)
*bus transfers between the airport and hotels
*five hour return train journey between Toronto and Montreal
That's a real bargain in my book!
We found out about Globespan holidays through the Scotsman newspaper. I filled out a request for the brochure of their Canadian holidays online and the brochure promptly arrived a couple of days later. They offer a great choice of holidays in Canada including city breaks, Toronto and Niagara Falls, Eastern Explorer (Toronto, New York and Niagara Falls), Eastern Highlights (that's the holiday we went on), Western Canada (Vancouver, Calgary, Banff, Jasper and the Rockies), and loads of other variations on the above.
Initially I had little success getting through to the Globespan phone line - I rang about four times at different times of the day and the phone just rang out. However, when I finally did get through, they couldn't have been more helpful. The holidays on offer were really flexible. The brochure indicates the standard holiday and the cost thereof but there are loads of things you can make changes to. There are eleven airports to choose from, including airports in Scotland and Northern Ireland. You can choose exactly how many days you want to spend in each location and the order in which you visit each place. You also get to pick which hotels you stay in. The operator was really helpful - she was more than happy to let me try out different options and check what the cost was.
I had expected that we would be sent an itinerary for our trip before we set off but all we got was a book of vouchers for our transfers which didn't state any times.
The holiday didn't start exactly as hoped. We arrived at the airport in time for check-in only to discover that our flight had been delayed by about two hours. We went for a coffee and returned to the check-in desk about half an hour later to find a queue which was almost out the door! The queue moved at a snail's pace and we had to queue for well over an hour.
We were travelling on the no frills option - i.e. no leg room, no food, no extra baggage allowance and no choice of seat. The plane was a standard six seat to a row plane, but the leg room wasn't great. It would have been OK for a shorter flight but for seven hours it wasn't that comfortable and was made worse by the inconsiderate people sitting in front who reclined their seats throughout the entire flight!
The flight on the way back was an hour shorter which was great but we had the same issues with lack of space and being stuck in inside seats - very annoying when you need to get to the toilet and the person in the aisle seat is asleep!
Boarding the flights seemed to take ages on both flights - everyone boarded at the same time which meant that it took ages for everyone to find their seats. There wasn't enough room for everyone's hand luggage either - it would be better if they either gave more room for baggage or reduced the allowance for hand luggage. It really annoys me when people get on flights with those huge bags on wheels that leave no room for anyone else's bags!
On arrival at Toronto the Globespan desk was just outside of the arrivals lounge so there were no problems finding it. The bus to Niagara took about half an hour to arrive. The Globespan representative confirmed all of our future transfer times. Our next transfer was from Niagara to Toronto (door to door from hotel to hotel). The only issue here was that the bus company had no record of our booking. It wasn't a problem in this case as there were other people from our hotel travelling on the same bus, but it would have been really annoying if they hadn't turned up for us. There were several other people we went to collect on the way to Toronto whose bookings they didn't have record of either and some of them ended up having to wait for a later bus.
Our next transfer was on our return to the airport. We ended up having to sit for four hours in a hotel lobby tied to our luggage while we waited for the bus. Also, the bus company had put our transfer time back by an hour without informing us. We still had plenty of time to get to the airport but it would have been nice to have been informed.
The train transfers went extremely smoothly - the trains left on time, had loads of legroom and a very cheap food trolley was circulating the train throughout the journey.
Day Trip to Quebec
This part of the holiday cost just over £40 each which was excellent value. It included a six hour round bus trip, a walking tour through Quebec city and a photo stop at Montmorency Falls (which are actually higher than Niagara Falls!). The atrocious weather in Quebec somewhat spoiled this trip for us, but it offered excellent value and was really handy to have pre booked through Globespan.
The holiday was truly excellent value. There were several annoying things about Globespan's service - lack of legroom on plane, unreliability of bus transfers and delayed flight but I didn't feel justified in complaining too much when I was paying so little for the holiday! I'd definitely recommend Globespan to anyone who's looking for a cheap holiday so long as you're not too fussy! Globespan isn't for people who want five star service round the clock but offers fantastic value and a great holiday if you're not so fussy!
Globespan is a Scottish owned low cost airline. Although they fly to many European destinations I have only ever used their transatlantic service to Orlando (Sanford Airport). When this service was first introduced in 2006 it was really good value for money. They provided 3 classes of travel - economy, premium economy and business. The seat pitches in these classes were 32, 38 and 50 inches respectively. Food, drinks and entertainment were included in the price in premium economy and business, but had to be paid for if you booked economy. However, during this winter's season (November to May) this has changed, due to the type of plane used to cover this route. There are now only two classes, premium economy and business with seat pitches of 32 and 38 inches respectively. Their prices have increased significantly so now you are getting less space for your money. The upside is that in economy (during the winter season), you no longer have to pay for your food and drinks but on the down side they no longer provide you with a blanket and pillow. This may not seem significant, but on a night-time long haul flight but they are sorely missed, especially if you have a cold window seat.
Entertainment in economy is provided via large overhead monitors, whilst in business it is either seat back TVs or individual hand-held players. The hand-held players have a mixture of games and TV programmes. If you wish to watch a film you have to watch the overhead monitor. Not the best arrangement if you can't see over the seat.
Globespan have recently had bad press re delays and, from personal experience, this is justified. I have used them five times in the past year and every time there has been delays both to the outward and return flights. The worst was in January when my flight home was delayed by 13 hours.
At the moment they do not have sufficient aircraft to maintain a reliable service on the Orlando route. They have recently been using aircraft that cannot fly all the way to Orlando without making a refuelling stop at Bangor (Maine), this, despite advertising the service as a direct, non-stop flight.
Update January 2010 : The above was written in 2008 and Globespan were having problems giving customers a good, reliable service even then. Unfortunately last month they went into administration due to being owed millions of pounds by the company who processed their online credit card transactions. It's a pity their initial good service didn't contine and a lot of people north of the border will undoubtedly miss the direct flights from Scotland that they offered.