Don't fly Ghana International (Ghana International Airlines)

Member Name: carmen

Product:	Ghana International Airlines
Date:	31/07/08 (286 review reads)
Rating:

Advantages: direct flight

Disadvantages: shocking customer service

My father travelled from London to Accra on Sunday 27 July. His baggage did not arrive with him. He waited for over an hour for his bags in full view of the customer service agents. Only found out there was a problem when he approached them. He was then informed the baggage was left behind in London and would follow on 30 July. On 30 July, we went to the airport, but no bags. Then to Ghana International Office where no senior manager would come and speak to a large group of customers whose bags hadn't arrived. We were assured the baggage would arrive on 31 July in the morning. Except later, we were told it would arrive at 4.20pm. Got to the airport to find the bags hadn't arrived, then we were given copies of a letter from Ghana International to say the bags would arrive on 2 August!

Summary: Use another airline if you value your baggage and customer service