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Ziele: Lateinamerika.

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      22.11.2009 01:02
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      Disorganised airline

      I had never flown with TACA before and had not heard much about them. All I knew was that they operated some flights around South America. I needed a flight to Cusco and after much looking around, I booked with STA Travel. My domestic flight in Peru from Lima to Cusco was with TACA.

      When I arrived in Lima I was pretty exhausted, as Id already been travelling 24 hours and awake plus 24hours. However I was happy as there was a WIFI area in Lima Airport, so I got out my netbook and went online whilst sitting in my flight gate area. Our boarding time was 9.30, so at 9.20, I turned the netbook off ready to board the plane. At about 9.50, there was no sign of our plane. An announcement was made that the plane was going to be delayed by one hour due to severe weather conditions.

      I was fine with this as I could catch up with my friends and family online. One hour passed and there was no sign of the plane. We were then told that we had to move to another gate. All the passengers including myself made our way to the other gate, which was only a 1 minute walk away. Some of us sat down, whilst others queued up. I noticed that there was also no plane at this gate either. Another twenty minutes passed and a plane finally turned up. After another 40 minutes, we finally started to board the plane.

      We set off about 2 hours and 20 minutes behind schedule! We were given a light snack and a drink, as was included anyway.

      The plane landed in Cusco Airport and we all huddled around the conveyor belt, where you collect your bags. There was about 10, definitely no more than 15 bags on the conveyor belt. I wondered why the baggage loaders were being so slow. The owners of the bags collected their belongings and soon the conveyor belt was empty. At least 3 quarters of the flight's passengers, including myself stood their waiting eagerly. One of the baggage handlers signalled that there was no more bags. I didnt quite know what he meant at this point. I saw a fellow traveller speak to him and as he started to walk away, I asked him what the baggage handler said. He told me that the rest of our bags were not on the plane and that we had to go and speak to the representatives of TACA at the TACA desk located in the main terminal.

      I followed the fellow traveller, who took me to the TACA desk and we waited whilst there was already people at the desk having an argument with one the of TACA agents. I assume it was about the bags. There was one staff member on the desk and within no more than ten minutes, the rest of the passengers gathered around the TACA desk. We all got in an orderly queue and the ONE agent took our details and said that our baggage would be delivered to where we were staying in Cusco. Its a good job I had my address, as usually I would have a full address of where I was staying. There were people who were not staying in Cusco! I heard one guy say to the agent that he wasnt staying in Cusco and te agent said something about not being able to have it delivered! The queue was hectic and Im not sure how TACA managed to not put our bags on their plane! There were alot of angry customers. If I werent staying here for a year, I would have been more angry, but luckily for me I had plenty of time here.

      Once I gave my details I went and looked for my transfer. We were told that our bags were going to be delivered between 6-8pm. My bag was delivered at about 9pm. I was just happy that it was delivered!

      A totally disorganised airline that needs to learn the art of customer service!

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        07.09.2008 00:46
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        I will fly again with TACA and I recommend them to others.

        I have flown with TACA twice this year, and enjoyed both flights.

        I was nervous about flying with them as I tend to fly with people like easyjet, ryanair, BA, Qantas, etc etc, but I need not have been!

        The first flight was on time, the aircraft was clean, the staff were nice, and spoke English and Spanish, and the food was amazing.

        Now I know most people dont like airline food, but I think it has got a lot better in the last few years. It was a night flight, and we were given breakfast, so it was waffles, with hot jam and a hot creamy sauce thing, and a wafer type chocolate bar.

        The second flight had very few passengers on it, so I ended up talking to one of the cabin crew for quite a while. He also spoke English and Spanish. Again, the plane was clean, and the food was good. This time we had lunch, and it was a chicken dish with vegetables, and a small cake. Not amazing but good. This flight was slightly late landing, by about fifteen minutes.

        Overall TACA is now one of my favourite airlines and I will definitley fly with them again!

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