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      25.08.2012 17:15

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      Trying to find your booking, Good luck, though if you try the exact same thing around 50 times, it will load your booking once or twice, just keep at it...Been trying to check in at the Iberia webpage for 3 hours without success.80% of the times, the server just loads blank pages, when you finally get a properly loaded page, fill it out just to find a "Incorrect field" warning, but no what so ever direction to what is wrong. - This is impossible to pass.Helpdesk, - IN SPANISH!? wtf. and no direction how to reach a english speaking line.Sad, when you spend money and time with an airline, atleast make it possible to check in.

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      18.04.2011 15:36

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      lost luggage and no payment at all!

      I tryed every possible way to contact Iberia to track my missing luggage, but no word in a week! I tried to call, I tried to contact the offices in airport, but couldnt find anyone to help me. I founnd out that my luggage was missing when i landed to Buenos Aires on 10th April 2011. My trip to Buenos Aires was for a TV show and my costumes were in that luggage. They didnt deliver my luggage in 6 days! Show ended, I returned to my country and on that date yhey delivered the luggage to the hotel that we were staying in. All week, during the show, I was not able to wear my costumes and all my personel stuff was in that luggage too... As far as I know, there has to be a payment for urgent personal needs which has to be payed at the airport where you landed... no word about that!!! I had to buy everything that i need from A to Z, just becuse they lost my luggage.

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      11.05.2010 03:35
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      Awful! Will never use again!

      I flew to South America with Iberia and I have to say that it really wasn't a terribly pleasant experience. I opted for Iberia as they do have many flights to South America compared to other airlines from Europe - and the cost was also very favorable. I was flying to Rio de Janeiro and then back from Quito and as there are not many airlines that operate from Quito, my choice was severely limited.

      However, I did expect so much more from Iberia as they are the national carrier of Spain. The seats were uncomfortable....more uncomfortable than I've had in economy previously....and there seemed to be very little pitch. It was a very uncomfortable and agonising journey!

      The "entertainment' (if you could call it that) was very very poor, with communal televisions that descended from the roof - and a very poor sound system. I've travelled all over the world and maybe I've been spoiled by travelling with Virgin, Thai Airlines, Singapore Airlines etc. where you get your own personal entertainment system, but I have to admit I thought this was fairly standard on long-haul flights these days. The programmes and films that were shown were old and very B rate and certainly were unlikely to entertain anyone for very long!

      The food was okay - but they ran out of options and so we had to eat whatever dish was left. The service seemed to take forever and seemed poorly organised. Drink rounds were very sparse.

      On the way back, I asked to upgrade to business class - until I learned that their business class also seems very poor! You seem to get a seat which reclines a little more and is slightly wider, but it seems that its the same tired service and poor entertainment offerings.

      I will not fly Iberia again. I'd rather pay a little extra and not feel like I was being tortured for hours on end!

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      07.08.2009 17:59
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      Low cost, but you can see why.

      As a student, travelling to Brazil was going to be costly, so naturally, I scrimped and saved every penny possible. This meant getting the cheapest flights as well. Flying out from Heathrow to Rio de Janeiro and returning from Buenos Aires, in Argentina, 6 weeks later, both via Madrid, turned out to be the best option at a very reasonable price of £550 with Iberia.
      The outbound flight was on time which was a good start, and although the plane flying from London to Madrid was a bit small and rickety, I held much higher hopes for the Airbus A340 which was to take us to Rio de Janeiro.
      The only reason I held higher expectations than I perhaps should have, is that a few months prior a friend of mine flew to Portugal in economy (not Iberia) and said the seats were fine and there were screens in headrests to play games and watch films. So I figured for a 10hour trans-Atlantic flight would be of a similar standard.
      I was greeted with dowdy brown seats which reclined about six inches and a tiny screen hanging from the ceiling about 14 inches across. In front there was very little leg room so you couldn't even slump in the chair to try and get comfortable.
      Due to the flight being barely half full, I moved from the middle aisle, to an empty double window seat to try and get some shut-eye. At some point during my few hours sleep, someone had managed to steal my pillow from beneath my sleeping head. When I requested a replacement from the airline staff, I was greeted with a series of 'huffs' and 'tuts' and then a replacement tossed in my general direction.

      The food was okay considering it was plane food, which was one slight saving grace. However, it was nothing compared with the food experienced on a bus ride (yes, a bus) from Rio de Janeiro to Iguazu, where they produced some pork chops and mashed potato from somewhere. If a coach can provide that level of food, then surely so should plane.

      Nevertheless, the food is really a side issue from the main focus of flight comfort and quality. It was poor, and hopefully, cost depending, it is the last time I fly with Iberia.

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        05.08.2009 20:31

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        Poor never again

        We booked with Iberia because they were half price in comparison to easyjet who wanted £800 pounds to gran canaria for two adults Iberia were only £400 so bargain we thought, upon arrival at Heathrow all flights had been delayed due to an incident at Gatwick, we were put onto an earlier flight as otherwise we would not of made our connection in Madrid, we were rushed through the airport to sit on the plane for the next two hours, I appreciate that the delay was not Iberias fault but while on the plane there was no information given out at all, the first we new of a departure time was when the plane moved. We made our connection in Madrid and flew onto Gran Canaria, here we realised our bags had not arrived, we went to the Iberia desk were the first words the Iberia worker said were HOW MANY BAGS LOST, surely an apology of some description would of been appropriate, it felt as though we were disrupting her day rather than the other way around, when we asked if they would be there tommorow she just shrugged her shoulders as if to say she didnt care and could we please hurry up and go. We eventually got our bags after 2 days which involved us chasing iberia. On the return flight the passengers infront of us could not board as the plane seats they were allocated were broken, again we were delayed however the captain on this flight did to his credit keep everyone informed, there was some problem with the brakes but they got the all clear and we took off two hours late. For our last leg we changed and flew with BA which was amazing in comparison. One last moan the flight atendants on Iberia look like the zombies out of Michael Jacksons Thriller, and there should be a size restriction for there fat arses, if that air stewedess knocked my friend one more time with her fat arse he was going to slap her.

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        27.07.2009 20:58

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        Don't bother if you want a stress free flight

        Terrible service on the way back from Buenos Aires to Madrid. A 12 hour flight, and were offered a single drink, once, with the foul "dinner". My wife had no pillow on her seat when we boarded, so she pressed the call button. A stewardess arrived 10 minutes later and just looked at her, frowning. She said in Spanish that she hadn't got a pillow. The stewardess shrugged, said they didnt carry spares (it wasnt a spare!!) and "what do you want me to do about it?" Luckily we attracted the attention of another more helpful stewardess who magically found - a spare.

        The customer service was atrocious. Rude staff, surly looks, no service, and also no information at Barajas airport. Some guys asked the Iberia staff where the plane for Mexico took off from. The Iberia guy said "well, the computer says its the other terminal. But it usually comes in to this one, so I don't know". Er... cheers then.

        Wont be flying Iberia again.

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        10.01.2009 14:19

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        one of the worst flights of my life

        The handling of passengers by Iberia on Flight IB0808 on 3 January 2009 was a disgrace to the airline to the One World Alliance and to Spain.

        0808 is due to depart from Madrid at 17.00 for Las Palmas. An airbus 340 is the usual aircraft assigned to this flight on a Saturday. As late a 16.15 the aircraft was shown on the departures board in the South Terminal at Barajas as being on schedule.

        From this point things went from bad to worse to disastrous. More than 200 passengers were left at the M ( domestic) departure gates with almost no contact from Iberia personnel for the next 8 hours. Two very brief appearances during this period by gate staff were confusing and they made no PA announcements. Passengers were left to read the departures board only. No explanations ( except for a general notice that flights were being cancelled and delayed because of industrial action by ATC staff)...The estimated departure time changed 11 times, finally sttling at 00.30.

        At about 22.00 Hours passengers were told that they could obtain 'dinner' at the "restaurant" adjacent to the Gates. There was no hot food available.

        At just before mid night passengers were told by one of your check in staff that there had been a gate change and that departure would now be from the main terminal ( when all the passengers got there!).

        On arrival at the K Gates we were finally checked in through one gate by two check in staff. The handling of the check in was the worst I have seen in my travelling experience. I was surprised that no one was badly injured.

        On check in we were told that there was "free seating", a euphemism for " not enough seats and no Business class.

        On boarding passengers discovered they were on a wet lease very old, very dirty, Boeing 757/200 of Gadair. An airline. with as far as I know only one aircraft, which is to start a service between Madrid and the Middle East.

        As expected there were insufficient seats on this aircraft, ( you will recall that an Airbus a340 should have been available). I witnessed the discussion between the Captain and the ground staff on passenger numbers and the requests to passengers with infants with seats to give them up for adults and one passenger being asked to travel on the flight deck. It was clear to me that the Captain was unhappy with his manifest, but decided to continue anyway.

        I have been travelling by air all around the world for more than fifty years. This was without doubt one of the worst scheduled flights I have ever taken. The fact that it was Iberia, fourth carrier in Europe and a member of the One World Alliance makes it absolutely unacceptable.

        You treated your passengers, lifeblood of the airline, like cattle. It was I have said a disgrace to you, to the airline and to the Alliance.

        I have made no mention of your premium passengers. I am a Gold Card holder of Iberia ( also of Lufthansa/Star Alliance and of Royal Air Maroc). IB 41985367.

        I was travelling from Zurich to Las Palmas on a ticket using my hard earned miles. The flight (IB3477) from Zurich was delayed two hours. On arrival at Madrid no information was given to me about delays. ( The only highlight of this miserable tale was the excellent young woman trying to manage the VIP Club in the South Terminal M gate area the whole evening).

        As premium passengers we were marginally better off than the Economy passengers with a small Lounge ( with a very limited choice of snacks) which was full of young children and resembled a Nursery School on a busy day. At no point were we told about the change of aircraft nor offered any alternative plan for onward travel. ( I was told the Gate by the Gate staff that they "did not know" if there was a business class on the aircraft). I sat in a seat by the main door. on the left of the aircraft. I do not believe that this seat meets international regulations and am checking with my colleagues in ICAO, and with IATA. In order to close the main door I had to stand. The seat is so close to the escape slide container that half of the seat has pitch of less than 4 Cms ! When I left the aircraft I could hardly walk.

        As you will see from my occupation I am a world traveller and travel as a premium passenger on all commercial flights. ( I do not demand luxury. I am a peacekeeper accustomed to trave on aging soviet fixed wing aircraft and helicopters!.)

        This was an unacceptable performance. Main points: No communication and information. No appearance at any time by any Iberia staff at anything but very junior level ( where were your Station Management team?), no information on change of aircraft. No availability of Business Class.

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        14.07.2008 17:23

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        The most useless, RUDE bunch of people on the planet.. they should simply give up now !

        Possibly the worst Ailine in the World...

        I had my ticket cancelled yesterday at Ibiza airport on my way home. I was told that unless I paid another 600 Euros for a new ticket then I could "go F^%K myself"by the inbred fool at the sales desk.. I am devoting the rest of my life to destroying this piece of shit airline !!... if you're happy not to get home without paying twice for the same ticket then book Iberia.. I know I did !!. I must say I will never use this airline again and intent to tell everyone I know just how dreadful they are. My cheap weekend away has cost me over £ 1000.00 now and I am sueing them for a refund on my ticket. They hire only from the dregs of society from which no one else will go near for fear that the business will fail

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        14.04.2008 14:35

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        Do not use them! I would give 0 stars if I could!

        This airline should be called Liberia!. They overbook, bounce you off a flight and deny compensation claims made under 261/2004 are payable. Never fly with them if you can possibly avoid it and if you have to, do not expect to get on the flight you booked and paid for. If you do make a complaint you find that their online complaints page will time you out before you have completed all of the details they require you to type (nice touch Liberia!) so make sure you type your complaint into Word first so you can paste it in. And then, you find that they will a) not reply for 6 months, b) deny their legal responsibilities c) make unsatisfactory offers when threatened with legal action. Bearing in mind that the ATUC is toothless , once Liberia have your money you are stuffed if they deny you boarding. Take it from me, life is too short to have to go through the aggravation of trying to get your legal rights from this bunch of cowboys. And now I hear that BA are talking about taking them over - presumeanbly for advice on baggage handling at Terminal 5 - what a joke.
        Do not fly Iberia, ever, ever, ever!

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        07.01.2008 02:39

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        A bag was lost between Madrid and Panama City. The representative in Panama acted like they had never lost a suitcase in their history (there were five of us with bags missing). It took them an hour to find the forms for missing luggage. Three days later the Madrid office says the bag was found, but there is no one answering the telephone in the Panama City office. The people in Madrid have no idea why no one seems to be working in the Panama office.Seriously bad management. The president of Iberia should be terminated for allowing such shoddy processes. I will avoid Iberia in the future and certainly would not recommend this airline to anyone.

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        14.07.2007 15:42

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        90% of all the bad things you hear of Iberia are true!!

        Well i feel that it is my duty as a vicitim to warn future clients....- are you tired of carrying your precious luggage with you all the time? Do you want to spend your 2 week European holiday without ANYTHING to wear (except the winter clothes you flew with)? then look no futher IBERIA will throw your luggage away for FREE no questions asked!!!! Yes me and my family started our lovely european vacation with headaches from losing our luggage!! Iberia lost our luggage on our flight from Jhb to Madrid connecting to Roma. Upon arrival we found out that our luggage didnt travel with us to Roma. After a long furstrating confersation with customer services they said they will try to find our luggage. WHATEVER!!!! we got on a cruise the next day. they informed us that we will receive our luggage in Venice guess what only 1 of our 4 bags arrived in Venice, Iberia claiming they send it but nothing arrived. We phoned head office in NY but no one answered the phone. Never the less Iberia in South Africa promised us an upgrade to buisiness class on our flight back home well that never happened!!! and to make things even worse we found out that Iberia didnt even report our lost luggage on their data system!!! How Pathetic sorry to say but take it from me Iberia is bad news!!! NEVER flying with them again!!!

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        27.08.2006 16:55
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        Good, but they're the poor cousin of their BA Codeshare partners!

        From my reasonably limited experience flying with Iberia, Spain's Flag-flying airline, which is limited to one return flight between London Heathrow (LHR) and Madrid Barajas (MAD), I actually have few complaints about this airline. I nearly wrote "no", but stuck with "few".

        They are remarkably punctual. The seats are comfortable, and the cabin crew are friendly, professional and inherently Spanish. In that sense, they absolutely adore kids and Josh was very well looked after!

        I booked our flights through British Airways. They (BA) are a very good, reliable airline and one can always rely on complimentary (which is just an unnecessarily long word for "free") food and drink on board their flights. They do, however, "codeshare", which is why we ended up flying with Iberia.

        And if you ever get free refreshments on Iberia, then I'm a Dutchman. Or you're flying Business Class and paying a fortune to do so! And I'd most probably be flying with KLM. Geddit?

        This all meant several things. We were unable, for instance, to check-in on-line before arrival at Heathrow, as we would have done with BA, or at an electronic kiosk once we'd got there. Ho Hum! We eventually got there and boarded the 'plane. A Boeing 757 outbound; Airbus A321 inbound. Each was comfortable. The B757, in particular, afforded spectacular views of baggage handlers gleefully chucking our luggage into the cargo hold, using somebody's Samsonite luggage as some kind of springboard, with gay abandon. That's not a homophobic statement; rather a lament that pathetic would-be terrorists now prevent me from carrying my beloved digital SLR in the cabin where I can be reasonably sure that it's safe and my own responsibility. And bad luggage handlers are certainly not peculiar to any particular airline. I digress.

        The cabin crew were friendly and professional and the infamous 4-year-old Josh got an Iberia aeroplane lolly on take-off on both flights from a jolly flight attendant. Drinks and snacks were charged for - whereas they would have been free, had we been flying with BA - their codeshare airline.

        Whilst airborne, the pilot maintained a straight and confident course - isn't the autopilot a terrific invention? He didn't quite manage to attain this on either take off or landing. Whereas I usually tend to enjoy the supposedly more dangerous parts of flight - both of which I have just mentioned - zig-zagging down the runway, at full thrust, in excess of those speeds which UK police officers practising their skills attain without punishment injects me with the fear of God Himself! I'm a straight-line-take-off kinda guy at heart. I can't begin to think why! I'm sure that the zig-zag take-off / landing technique were something more of a pilot idiosyncrasy, as opposed to company policy. I hope so, anyway!

        Joking apart, this was a very, very punctual airline, and a comfortable one to boot. I may speak precious little Spanish and I may be a little concerned about the fact that their Spanish announcements came first and seemed to last about 10 - 15 minutes, whereas the English translation seemed to last a whole lot less. Perhaps English is a very compact language. Perhaps, however, they were hiding a lot of information from us. This may not have been a bad thing!

        Who knows? This all happened at the heart of severely tightened airline security. We were allowed to travel with hand baggage into the UK. It was certainly not the case in the opposite direction.

        Iberia? Yeah, they're absolutely fine, but you don't get any free food or drink - and you'd actually get both if you were flying with their codeshare BA, with whom I had actually booked. And both partners, let's face it, are equally susceptible to potential terrorist attacks from moronic suicide bombers whether they fly twixt Bush and Blair or not. There's my dumb head poking above the parapet, I guess!

        I'm not going to stop flying, though. Not even with Iberia!

        Andrew

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          03.08.2006 11:43
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          A cheap airline that needs to work on its communication skills

          I found myself in need of a cheap flight to Mallorca in June, but most airlines were charging in excess of £150, which was way out of my budget. Then I came across Iberia airlines…hmm….they’ve had some bad press in the past and doubts ran through my mind, but it was the cheapest, and so I followed my wallet….

          *** The company ***

          Iberia have been operating commercial flights since 1927, they have flown more than 600 million passengers, making Iberia not only Spain’s leading airline but also market leader on routes between Europe and Latin America. Iberia operates in over onehundred destinations, while reaching more than 80 additional ones through code-sharing arrangements with other airlines. This places Iberia in the front rank of European airlines, with 32.4 million passengers carried in 2005 and a net profit of 395.8 million euros. (£250million)


          *** Booking ***

          I booked through Iberia’s own website www.iberia.es.The process was extremely easy, I was able to select which flights I wanted from the several that were available, and was able to see the prices for the various times of day. I believe there were roughly 5 flights available that day. If booking with Iberia to Palma there are no direct flights, hence why so cheap! I opted for a 2 hour stopover in Barcelona leaving at 7am, getting into Palma at 1.30pm, and returning at 11.20am, getting home for 3.30pm all for £80 each. Flights can be cheaper depending on how far in advance you book. The flight to Barcelona is roughly 2 hours, and then an additional 30 mins to Palma. So for an extra 2/3 hours I’m saving £80, well worth it! I booked up promptly, (no problems here, the standard booking form you would expect with full payment on a debit/credit card) and printed out my E ticket.

          *** Check-In ***

          Iberia offer online check in 24 hours prior to flying, saving you from huge queues at the check in desk, and allowing you to reserve your seat. However, as we were on a connecting flight (flights starting with 7) this would not allow us to check in. Damn! An early wake up call it was! On arrival at Heathrow terminal 2 I was a little confused as there was no Iberia check in desk. Appearing bemused, I asked a BA air steward where we might find the desk, and the helpful gentleman explained that it was a BA flight number, and that BA and Iberia are both part of the Oneworld Alliance, partnering each other. Great! We would actually get some food and drink for free! So I headed to the BA desk (there were several, and it was very confusing) with my e-ticket, to find a queue of 10 people already. We were checked in within 10 minutes. The staff were particularly friendly, making polite conversation – unexpected as it was 5am! The attendant reserved our seats for the BA flight and the connecting flight, also ensuring that we would not have to collect our luggage, then re-check in. Overall I was very impressed.



          *** Departure/Boarding ***

          Boarding the BA leg of the journey was not a problem going out. Boarding commenced around 30 minutes before departure, on the way down to the plane we had a choice of papers. Coming back, at 1.30pm (our boarding time) there plane had yet to arrive we were still sat in the departure lounge twiddling our thumbs. 15 minutes later there was an announcement, “your flight will be delayed” Oh really! An hour later we were on the plane waiting to take off, and managed to recover some of the time in the air. Not too much damage done.

          Upon disembarking in Barcelona going out, we trotted down the gateway into the arrivals terminal with a refreshing breeze of aircon. A huge queue emerged and only 1 person checking passports. I really don't know why they bother to show up because as we walked thorough, the guy didn't bother to look up from reading his magazine! I don't know whether that's a good or bad thing! We made a left and carried on walking through the gates trying to locate where our connecting flight would be as the gate was not printed on the ticket. This is a negative point to the whole Iberia experience – lack of communication about what or where we’re supposed to go!

          10 minutes of walking later, we located an Iberia desk, and the assistant happily directed us to the correct gate. After an hour browsing the plentiful of shops in the airport waiting for our connecting flight, the Iberia boarding experience was similar going out…20 minutes before departure (I was getting a little worried, but Spaniards are notorious for taking their time!) we finally boarded, and was in the sky right on time.


          *** The Flight ***

          I won’t bother talking about the BA flight as it doesn’t really count does it?

          Our plane was a MD 87 (a very compact plane) with the recognisable orange/red logo. Inside was a little tatty, the seats worn. Seats were positioned in rows of 2, with around 8 seats devoted to business class (the only difference being wider seats by what I could see) I was also impressed by the decent amount of legroom. As the flight was only ½ hour, there was no in-flight entertainment. This was not a problem for me; I read a book, whilst the other half played his precious PSP. If you forget to provide your own entertainment, Iberia provide several newspapers…..albeit in Spanish! The cabin crew come round with a trolly full of papers before take off, and made the necessary checks before the safety demonstration. They looked very bored, but then with this short internal flights they probably have to do this several times a day! Once in the air you never saw them unless attending to a specific person. Both take off and landing was as smooth as I have experienced, with the Captain updating the flights progress several time. We landed on time, the flight taking a total of 35 minutes. The only problem was we sat waiting on the plane for a further 15 minutes as the door was jammed! However as we used a national, rather than international flight, we were able to bi-pass immigration and head straight to the luggage carosel where our bags were waiting.


          *** Where do Iberia fly? ***

          As I mentioned earlier, Iberia operates in over one hundred destinations, while reaching more than 80 additional ones through code-sharing arrangements with other airlines. Check out the Iberia website which lists all of the available destinations, and times of the flights.


          *** Luggage***

          Iberia applies a certain luggage allowance, either by weight or by pieces, depending on the origin and destination of your flight, in particular if you have a connecting flight. This allowance will the same for outbound and return travel and will be determined by the country of origin of the journey. If this weight is exceeded, a financial penalty must be paid depending on the destination you are travelling to and the number of kilos in excess of the allowance. As a general rule, the allowance for adults, will depend on the passenger class for your ticket.

          40 kg. (88 lb.) in Business Plus Service.
          30 Kg. (66 lb.) in Business Service. .
          20 Kg. (44 lb.) on Tourist/Economy Class services

          For our flight, Iberia allowed a maximum of 20kgs of luggage, and 1 piece of hand luggage up to 5kgs (this was not weighed) As I mentioned earlier, we received our luggage from the carousel without waiting, there luggage was in good condition, and there had been no tampering


          *** Contact information ***

          Iberia website: www.iberia.es


          *** Summary ***

          When booking with Iberia, I was initially worried due to the bad press I had previously heard. And upon arriving at Heathrow, to find no check in area for Iberia panic set in! However, check in was swift, the flight was pleasant; all in all, I got what I paid for. The only criticism of Iberia is lack of communication. Customers like myself aren’t always aware where to go, or what to do, particularly in non-English speaking countries! So however boring it may be to keep repeating information, it is essential in order to keep the passengers coming back!

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            08.01.2006 19:26
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            If you can choose a different airline, do it!

            Iberia is the Spanish airline. It is still partly owned by the government and this may explain why staff do not seem to take customer service too seriously. I have been on one of their planes a total of 5 times, and I would lie if I said I am happy with them.

            First of all, their lounges, I have tried the ones at London, Barcelona and Madrid, do not have food, and there are still areas for smokers, including the one in London. I am non smoker and I was very much surprised when I felt this smell of cigars at Heathrow.

            Their flights do not seem to always run on schedule. Twice we had a delay, and on one occasion other Iberia's flight were also delayed, with the one to Bilbao being nothing less than 3 hours late!

            Staff do not always speak English, or, if they do, their level is low.

            Their planes are not new, at least not those I have used myself.

            On the positive side, their food is not too bad, but, again, you cannot choose between 2 dishes, they give you one which has got meet and fish inside. Oh, by the way, yes, if you are wondering, I flew in business class all the time.

            They are good when it come to fly to South America since they cover many destinations there. They have a partnership with British Airways and if you are a member of the British Airways frequent flyer system, you can earn miles on Iberia. But overall, if you can avoid them, try to do so!

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              03.04.2004 02:00
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              After few years of travelling to and around Germany I understood a simple thing: - or you travel cheap or without problems. I wouldn’t say that Iberia is a cheap airline although I don’t really know how much did my ticket cost. My boy-friend booked it for me on-line (or by telephone) as an e-ticket. However if I would estimate the measure oh his love to me by the amount of troubles I had during the trip I would say he is mad about meJ) Just a little joke. Sorry, darling;) Anyway my hardships began on Sunday in the airport of Barcelona from where I was intended to fly to Frankfurt the first time. I don’t really want to describe how many people were there in the queue to check-in-desk we had to wait through. It seemed like the collaborators of the airport who registered the check-in were on purpose so slow and slow-witted. So, when we finally got the desk (like half an hour before the flight) the spotty guy said that the ticket is cancelled, he didn’t know why but most likely it was our fault and that the most sensible thing we can do is to rush to the Iberia’s office and ask there. What we gladly did. We spent some more precious minutes in a queue to the Iberia’s office. A good-looking professional women in the window after checking everything told us that the flight was cancelled by an incompetent person who sold us the ticket. At the end the professional women issued a right one ticket with which we rushed to check-in desk again but they already closed the gate (probably we were not fast enough). There are only two flights to Frankfurt from Barcelona with IBERIA: at 10-20 and at 16-15. There is also a flight at six p.m. with Lufthansa but there were no places any more. And the other collaborator of Iberia gave me a ticket for the next day flight as he said at 16-15. My BF flew to London but I have had to stay in Barcelona one more night… May be later I’ll wri
              te an another report about happenings of this night (if I’ll have remembered them). It is enough to say it was a lady’s night in a disco, free cocktails….. and I came home at about 9 o’clock in the morning. At about 13 o’clock I was already at the bus to the airport with the hugest head ache. The bus were crawling ‘cause at this day was a strake of taxis and the traffic was awful also because of the weather (it was rainy and windy). I’d better skip the description of the size of the queue to the check-in desk (in order not to be kicked off of members of dooyoo). This time the guy in check-in said that I had a reserved place for the plane to Frankfurt at 10-20. So, again I went to the office of Iberia and kindly asked them on a bad Spanish not to break my life. I think they understood they are doing bad I gave me a ticket for the plane at 16-20. I was happy I successfully did the check in; even the delay of the boarding for 50 minutes hadn’t really spoiled my mood. But what really surprised me is that well-closed stewardesses were selling coffee and tea on the board. We’ve reached Frankfurt at about half part seven. Thanks God, I had no luggage otherwise I am sure I would have problems. The most awful thing which scares me a lot is that I have a return ticket with Iberia as well. I’ve never flown with cheap airlines like ryanair or easyjet but honestly I don’t think It can be worse.

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