Newest Review: ... I will be spending Christmas alone instead of with loved ones. Worst Christmas ever in my life. I am very upset with Iceland Express.... more
Avoid Iceland Express
Author Name: S Bauer
Disadvantages: Delays, Lack of Communication
I was supposed to go to the UK for Christmas 2010 with a short layover in Iceland. First, my flight from Newark, NJ was rescheduled to an earlier time but they called me well in advance and sent me an updated itinerary so that was not a major issue. Since there were weather delays in Europe I called the airline on the day of travel and was told everything was fine. However when I arrived at the airport, I suddenly learned that the plane from Iceland had suffered from mechanical issues and would be delayed by six hours, hence my own flight was delayed by six hours. Instead of landing at Gatwick London Airport at 10 AM it would be 4 or 5 PM. Since I had a timed bus ticket from the airport to London and a timed train ticket from London to the northern part of the country, I was not sure if those would be honored or not. If not, I would have to pay exorbitant last-minute fares. Also I had no idea if it would even be possible to reach my final destination in the northern part of the UK at any cost before Christmas Day. The flight delays kept increasing so I opted out of the flight because I had no idea if I could even make it in time for Christmas. Because of their incompetence and inability to provide another plane or place me on another airline, I will be spending Christmas alone instead of with loved ones. Worst Christmas ever in my life. I am very upset with Iceland Express.
Summary: Avoid this airline if you want to actually get to your destination