Icelandair

I have taken Icelandair on several occasions, from Europe to the states and have never been disappointed. The service is always excellent on-board and the planes quite fresh and clean. And you may stop in Iceland for up to three days with no fee (very nice in summer). I've flown them from Amsterdam, Heathrow and, in my poor student days, Luxembourg (they've pulled out of LUX in favour of Paris). At all times I've been pleased by Icelandair's efficiency, the simple-but-edible food, and the comfort of seating. If you're crossing the atlantic, you will de-plane in Keflavik, which is about 45 minutes outside Rekjavik and fairly barren. The ...

To be honest, I only flew once with Icelandic Air to meet a business partner in Reykjavik in Island, and I was appalled by the flight itself. Not only was the airplane delayed several hours at Heathrow, I arrived 1 1/2 hours early. My baggage was checked in, and then was on the wrong flight (more about that later). My ticket at the gate had to be checked by three people before they let me on the plane, and then in the plane they double booked my seat, and subsequently the other person was upgraded. After spending 25minutes waiting for a place on the runway, we had to wait another hour when there was trouble with the engines. We were offered a free ...

I recently flew on a chartered Iceland air plane to Greece which had (with no explanation) replaced the Air Scandic plane we should have had. The plane was tatty on the inside, the TV screens weren't working properly and were out of focus. The captain's accent was difficult to understand at times and the food was the worst airplane food I have ever tasted. The mushrooms in the breakfast were wrinkly! I wouldn't chose to fly with them again. What's worse is when I arrived in Manchester for some reason the Airway thing to unload the plane wasn't working. What did the air steward do? Reassure us we would be able to get off the ...