| Product: |
Icelandair |
| Date: |
02.10.01 (1601 review reads) |
| Rating: |
 |
Advantages: i couldn't think of any, could you?
Disadvantages: pretty bad record in my view, they could do really better, they should improve of create new strategy plans for their staff and for the future
To be honest, I only flew once with Icelandic Air to meet a business partner in Reykjavik in Island, and I was appalled by the flight itself.
Not only was the airplane delayed several hours at Heathrow, I arrived 1 1/2 hours early. My baggage was checked in, and then was on the wrong flight (more about that later). My ticket at the gate had to be checked by three people before they let me on the plane, and then in the plane they double booked my seat, and subsequently the other person was upgraded.
After spending 25minutes waiting for a place on the runway, we had to wait another hour when there was trouble with the engines. We were offered a free airline voucher, but it was for items on board 'if you spend' so much. After a rather dismal takeoff, it was in the air for three hours.
We hit a storm, which disrupted the flight path, and the only thing with a nutritional value was the plastic forks we were give that came with the meal.
The on-board entertainment was absolutely appalling - all old episodes that I had seen before and only really weird radio stations could be picked up from my terminal. I was surrounded in my seat by football fans, ranting, chanting and the like, and then we had to stack for about 30 minutes at the airport, coming into land.
My baggage didn't turn up at the airport - it was on a flight to Hamburg, Germany. I subsequently got it back 3 weeks later, with my laptop and personal notebook in, but it was delivered to my next-door neighbour. My associate that was waiting for be had left some time ago, leaving notice for me at the reception area.
All in all, it was the worst flight experience I've ever had due to a combination of bad luck, malco-ordinated flight people at the airport and muddled up records on computers. I really wish these people would get their act together, because I'll only fly with them if their standards improve.
IJC
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mbsresearcher - 17.11.07 Dear Reviewer,
Please take this chance to make the world a little bit better for
service customers everywhere while earning a £10 Amazon gift voucher in the process!
To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research.
As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements:
1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc.
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If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous.
Based on the analysis of the interviews, advice will be given to companies
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On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts.
Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary.
Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance.
If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.morian@mbs.ac .uk . Please make sure to include a link to your respective review(s) in your response.
Many thanks in advance!
Kind regards,
Marc Morian |
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