Newest Review: ... around for ages before the bags were put on the conveyor belt. Overall, I'd say Jet Airways offer great value flights with good servic... more
Flight to Bangkok
Member Name: steve4oo
Advantages: Comfortable seats, friendly staff
Disadvantages: Food wasn't varied
I flew with Jet Airways in March 2012 from Heathrow, London to Bangkok. It was a very long flight, approximately 12 hours there and 14 hours on the way back. There was also a stop off in Mumbai which in hindsight I wish I hadn't chosen as it made the journey a lot longer than it would've been if we went direct. The first plane to Mumbai was very large with all the space you could want. We got moved to the front and so had no one sat in front of us which was a huge plus point! The seats exceptionally comfortable and they were leather with a cushion on every seat and a head rest. You had your own personal TV which had a lot of up to date films and TV series including Frozen Planet, as well as audiobooks, music videos and an iPod type device where you could listen to current artists albums such as Rihanna and Usher. The TV also had a game controller and bejewelled blitz certainly kept me entertained for much of my flight!! There were also TV screens at the front which displayed the local time at the destination you were going to and the country you had just left, with the time to destination and other important information.
The cabin crew seems happy at all times and they were very pleasant even with a man who was sat close to us and constantly kept asking questions. Their bright yellow uniforms were very smart and all staff looked presentable on all flights. I felt at ease during the whole journey despite not being a huge fan of flying.
There were a couple of downsides though. Unfortunately our short haul connection flight to Bangkok was approximately 4 hours long so when we got back on the plane, it was a very small one. While I understand many passengers boarded in Mumbai, the remaining 4 hours were extremely uncomfortable having already been sat down for the last 8 hours. Similarly, I found the food served on the aircraft wasn't great. I am a vegetarian and while they had such options, they weren't as varied as i would have hoped for, although I have since found out that you can order food in advance which I would do if I was travelling again. On the bright side, food, snacks and refreshments were served regularly for no extra charge and they also had some little cookies which were rather nice and a saviour for me as I didn't like the other food! All other aspects of the aircraft such as toilets were all clean and seemed very hygenic. Jet Airways also advertised a rewards scheme if you sign up, and you can earn 'miles' which you can redeem against purchases such as flight upgrades etc so that is a great addition for those who traveller regularly.
In conclusion, I would travel with Jet Airways again however I think the main thing was that the food let them down and also the small plane on the second flight, but that isn't their fault and it is something I probably should have investigated before flying with them.
Summary: A good airline on the whole
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