Jet blue airlines is definitely one of the best "low cost" airlines i have ever used. I purchased the tickets for a very reasonable price and did not expect the quality of service i was going to experience.
First of all, the seats were very comfortable. Unlike other "low cost" airlines, the seats were not excessively small. They were not the biggest ones i have ever seen, but they were big enough not to make my trip uncomfortable.
The quality of the service provided by the crew was also very impressive. They were very nice and very helpful throughout the whole flight.
The entertainment system was also above my expectations. Each seat had it´s own screen where you could choose from a wide variety of content. My screen did not work for the first 15 minutes of the flight. Truthfully i did not even notice this, but when i arrived to my destination i had received an email from the airline saying they were sorry for the inconveniences and telling me that they had deposited 20 dollars in my jet blue account so i could use for or during my future flights.
Another nice surprise was that they offered free wifi throughout the flight. I honestly did not expect that. Some of the most expensive airlines don´t have free internet.
In general, i would say that if you want to travel at a reasonable cost you consider using Jet blue. I am very certain that you would not regret it.
We flew from JFK- Buffalo on Jet blue. Check in was in Jet Blues own terminal although we understood that it was a temporary terminal whilst their permanent terminal was being revamped.
Check in was a breeze and unhurried. Check in staff cheerful and helpful. We paid a little extra for seats at the front of the plane which gave slightly more leg room and were all leather. The cabin crew on the first leg were not very professional laughing and giggling amongst themselves during the emergency demo and after preening their hair.
There was inflight entertainment in seat back screens and you needed to buy the ear phones prior to boarding which were easily obtainable at the terminal gate.
A light snack was offered and a hot or cold drink. The plane was clean and tidy and quite comfortable.
On the return flight again check in was fast and efficient and the staff were extremely friendly and cheerful. The cabin crew were excellent on the return trip although no hot drinks were offered. Just a snack and a cold drink.
All in all an economical way to travel in the states and i would have no hesitation using Jet blue again.
I'd been aware of JetBlue for quite a while and had heard mainly good things about them so when we decided to add a side-trip from Utah to Los Angeles it seemed like a chance to give them a try..... especially as their fares were so much lower than the legacy airlines.
We checked in on-line for our first flight from Salt Lake City to Long Beach and simply had to drop our bags off at the desk. Simple-or would have been had the desk been manned but there was no-one in sight-just a note saying "back at 3pm" a mere 45 mins before takeoff. The staff were pleasant-even if they made us repack as we were over the weight limit. As we had booked before the new charges for luggage came in we weren't charged despite having luggage for a three week trip.
Down to the gate and our next surprise-a smoking room. Most airports no longer have these and as Salt Lake City is predominantly Mormon and therefore non smoking it was quite a surprise that there was one there.
Boarding was fast and the seats were fine. Leather with decent seat pitch. I'd heard that Jet Blue crew could be a bit OTT and come across like Butlins Redcoats but our crew both ways weren't like this. They were efficient and smiley (which is something some of the big name American carriers can't claim on domestic flights).
There were seatback entertainment screens -however earphones had to be purchased on the ground ($1) so we ended up using one pair from a previous flight for my son and I had nothing. This could have been better publicised.
Surprisingly for such a short flight there was both free beverage and snack service. The snacks were in a basket-the usual cookies and potato chips...one snack per person the only notable feature was that the potato chips were BLUE ! Bit of a gimmick but they tasted fine.
Long Beach airport is a small but perfectly formed airport and a refreshing change from the vastness that is LAX. Within ten minutes of landing we had collected our bags and were picking up our hirecar. If we'd flown into LAX we'd still have been walking to baggage claim by this point !
The return flight was equally good and the smallness of Long Beach airport came into its own as we'd underestimated the LA traffic and arrived less than twenty minutes before scheduled takeoff time. We checked in with no problems or even comment from the ground staff.
All in all a solid product-I'd happily fly them again. The last time I flew into LA had been with United and it had been a miserable experience -this was much better both in terms of the airport and the attitude of the crew and ground staff.