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Cheap but lots of hidden extra charges
Member Name: SamPerry
Advantages: Cheap flights, easy to use website
Disadvantages: They add on hidden extras and hope you wont notice!
I first used Jet2.com whilst booking our flights for next year's holiday in Portugal. You can easily access the site and do not have to be a member to search for flights and find out the times and prices.
To search for a flight there is a box on the left hand side called find your flights. All you do is select where you are travelling from and to, there is a drop down box that provides all the destinations Jet 2 offer. You then need to select the date you are flying out and the date you are returning, you can leave the return section blank if you require a one way flight. You then need to enter the number of adults and children flying, you then click on go.
You will then be taken to the next page which gives you all the available flight dates, prices and times that are closest to the dates you have selected. There may not be a flight on the exact date, but may be one or two days before or after. You then must tick the box to advise which outbound and inbound flights you require the price for.
You can then either click the button that says log in and continue if you already have an account set up with them, or you can click the button that says continue without logging in if you just want to get a price first.
The next page will then ask you for the names of the people that are travelling, now you can enter these just to get a full price for the flight, this is not obligating you to purchase the flight just yet. The reason I go all the way through as far as I can, is that nowadays there are a lot of additional extras that you have to pay for with flights such as baggage allowance and fuel supplements, now when they first quote you a price more often than not it doesn't include any of these, so I like to go right though the pages to get an accurate price for the flight.
Further down this page there is something hidden that I didn't really like very much!! I noticed that Jet2 automatically charge you for holiday insurance at the price of £10 per person. They don't ask you if you want it but add it on regardless, you have to deselect this if not required. I didn't really like this and thought it was quite underhand of Jet2, as if a person doesn't read everything that is on the page and just rushes through then they will have to pay for something they may not necessarily require. It just goes to show that you should always read everything thoroughly before committing to buy!! Once you have finished on this page you then click continue.
If you are not travelling with infants the next page will give you the option of choosing the seats you require, you have to pay £3.99 per person per flight to guarantee a seat, this isnt essential but if you would prefer to know you are sat together then this is a good option. If you travel with infants they do not allow you to choose a seat, this is due to safety reasons as I believe they sit people with infants closer to emergency exits.
Then click continue again and this will then take you to the final page, it is here that you need to check all the flight details to ensure they are all correct. You will also be shown the final cost of your flights on the right hand side, this will include all the hidden extras I previously mentioned. Once you are certain all the details are correct you click checkout.
This then takes you to the place where you input your personal details and the payment page, you can pay either by credit/debit card but unfortunately you are charged an extra £6 to use a debit card or £16 to use a credit card, which I think is appalling. There is no option to pay any other way where you don't get charged for it, so this is just another example of rip of Britain, as there is no way around this extra charge!!
I found the whole process very simple and straightforward, you do not get tickets posted to you, you simply print off the email confirmation and take this to the airport with you, and this is treated as your flight ticket.
The one thing that I find so frustrating is that Jet2 now charge for you to take a bag on the plane with you, for 2 people we had to pay an extra £27.96!! Again, there is no way around this, which is so annoying! This is only a recent thing as I flew with them last year and didn't have to pay this, im not sure if other airlines are doing the same?
Summary: They still came out cheaper than any other airline.
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