Newest Review: ... aware. They also try to scare you into prebooking seats warning you may have to sit on your own if you don't reserve at a minimum £6.00 ea... more
Overall a good budget airline
Member Name: julieg123
Advantages: Low prices, optional extras available, good flight times
Disadvantages: Unexplained delay, Inaccurate check in times
We used Jet2 this year for the first time for our return journey from East Midlands airport to Faro in Portugal. We chose Jet2 purely on price which was around £110 cheaper per person that other similar airlines flying the same route and the flight times were better for our needs.
We experience no direct problems, although our outbound flight was delayed but not indicated as so on the screens which were actually showing the flight as boarding. We were left waiting at the boarding gate for around 45 minutes and then we sat on the aircraft for a further 30 minutes after the doors had been closed but no explanation was offered.
Despite this the flights in both directions were pleasant with a friendly and helpful crew. The seats (standard) were comfortable enough for a short haul flight. I am only 5'3 so usually don't have problems with leg room anyway but my son is 6' and he said he was comfortable and did not have any problems with the leg room. The aircraft was clean but the arm rest cover on my window seat was missing therefore unable to use as uncomfortable.
The prices given online do include taxes and charges but extras generate additional charges, which I have detailed below. A booking fee of 3.6% applies with Jet2.
When booking you can choose and reserve your seats for £5.99 per person each way or if you prefer extra leg room its £12.99 per person each way. In-flight meals can be pre booked, at least 96 hours before departure, for £9.00 per adult each way or £5.00 per child each way. Discounted bundles are available for adding seats, meals and travel insurance to your booking.
The online booking process is clear and easy to follow or you can book through the call centre. You can choose on line check in which works out at £10 per person or airport check in at £20 per person. As I recall, if you choose online check in you can do this anytime within 28 days of departure, and you print off your boarding passes to take to the airport.
If you need to check in luggage the baggage allowance is a generous 22kg which costs £16.49 per person each way and the hand luggage allowance is 10kg.
During your flight you are offered the usual refreshments (drinks, snacks sandwiches etc) which are quite expensive but this is normal for airlines. On board shopping is also available. No entertainment but I think this is usual for a budget short haul flight.
Check in. It stated on our booking that the desk would be open 2 hours before departure but we arrived two and a half hours before due to the taxi being early and the desk was already open. This was a bonus for us as we wanted to eat at the airport before our flight so it gave us more time. Seats we not an issue as we had pre booked them but it might be worth checking on this if you haven't to avoid disappointment of not sitting together.
Overall we found our Jet2 experience very satisfactory. We would use again and would not hesitate to recommend this airline to our family and friends.
Summary: Good budget airline
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