Newest Review: ... aware. They also try to scare you into prebooking seats warning you may have to sit on your own if you don't reserve at a minimum £6.00 ea... more
Not exactly a budget airline but great customer service.
Member Name: h_perry
Date: 26/08/12, updated on 23/01/13 (473 review reads)
Advantages: Excellent customer service
Disadvantages: All the additional charges
I live in Cyprus with my husband who works out here, so we frequently fly back to the UK to visit family; we have used a variety of different budget airlines and found that we could fly to Newcastle airport from Paphos instead of the lengthier trip to Manchester airport with Easy Jet. Being pregnant and living in Cyprus is extremely difficult as anything you can find is extortionate and not of great quality. I therefore have to buy most things off line but a lot of the shops do not deliver to our address, so I decided that before the baby was due that I would travel on my own back to the UK to get the rest of the items we needed and to visit family while I was still able to fly.
~~Website and booking~~
The website itself is well laid out and easy to use, as soon as you enter the home page there is a search bar on your left hand side which you fill out your required details such as leaving destination, arrival destination, preferred flight dates and number of passengers. One thing I would like to highlight is the difficulty we face when booking flights from this end as many UK flight websites only allow the outbound flight to be from a UK airport however, this is not the case with the Jet2.com and it therefore saves you a lengthy phone discussion trying to explain your circumstances and why you need a flight from Cyprus to the UK and back. Once you have filled this in it will take you to the next page which will display possible dates and prices of each flight. On this next page you are able to select the flights that you require at this stage allow for extra cost on to the flights, I will go into this later. When I flew home last in June my flights for a 10 day gap was roughly £400 this is with all the additional costs that they add, before these "extras" my flight price was around £300 so these prices can definitely be misleading. Once you have selected your flights you can either continue as a guest or login to the site, I would recommend creating an account as you can collect jet2 loyalty points on every flight which can be claimed back in the form of free flights when you have collected so many, they also send you frequent emails which highlight special member only offers. The prices that were shown on the flight detail page does contain your flight duty and taxes however the next page goes on to take additional money for some unnecessary things. Jet2.com have the biggest baggage allowance to which I am aware of most other airlines allow 20kgs of luggage whereas jet2 allow you to take 22kg per passenger, the fee for a return flight per passenger is a whopping £56, personally I think the price should be included in the flight price and then it is to your discretion whether you take luggage of not. You have to also pay for the privilege of checking in, if you do so online it is £14 per passenger both ways or if you would like to do it face to face you have the pleasure of paying £23. You are then taken to the next page which features an image of the plane with all of the seats, the seats in blue are extra leg room which are around £18 per flight and the seats in yellow are the standard seats which cost £8 per flight. Be warned these prices always seem to change with different bookings. I find it even more frustrating as I travel alone the majority of the time so I will not be sitting next to anyone I know anyway. If I was to recommend change to this particular aspect I would say that you should only have to choose to pay extra if you require a chair with extra leg room, why should you have to pay extra for choosing a seat when you have already had the pleasure of paying a few hundred for sitting in one. Moving on in the booking process you then have to choose whether or not you would like a meal on flight for an adult this will set you back £10.00 per flight or £5.00 per child. You also get a drink with the meal; however I would recommend buying something at the airport lounge or buying a sandwich on the plane when you are flying. Another additional cost you can decide on is whether you would like to purchase inflight entertainment these come in the form of handheld TV in which you are charged £5 per person per flight, you get a good choice of films and TV programs; there is something to hopefully suit everyone's taste. I have not used these before so I could not comment on the quality of the service, I think it is a good idea though if you are travelling with children and they do not own something similar which can keep them entertained throughout the flight. Finally, you can decide whether or not you would like travel insurance this is charged at the rate of £6 per person per week, each paying customer is then covered for medical expenses, cancellation, personal belongings, passport and baggage. Finally, you are taken to the payment page, now you input your card details and passenger details, please be aware that debit cards are free but credit cards face a charge of 3.6%.
~~Online check in~~
I chose online check in for the purpose of it saving me a couple of pounds; it did not however save on time as I later found out. To check in online you log into the jet2 website up to 72 hours before your flight and input your details into the system and click check in, it is as simple as that. Remember to print out flight confirmation and also your boarding passes which you also receive, failure to do so results in possible fines at the airport. When you arrive at the airport, take your paperwork alongside your passport and baggage and go to the jet 2 baggage drop off area. They will check your paperwork and weigh and label each piece of luggage, don't be fooled though this can take as much time as regular check in due to the fact more people are now choosing to check in online so the line can be just as long if not longer.
~~Boarding the plane~~
The staff were extremely efficient at allowing passengers on to the plane from the terminal. They use a system in which they call out specific chair numbers and all those numbers go at one go. This therefore saves people pushing and prodding to get to the front, this was particularly helpful as I had a rather large bump and stairs to contend with. Once on the plane the air hostesses pointed out your seat for you and helped place the baggage in the overhead lockers, again I found this extremely helpful as being a tiny 4ft 11 and travelling on my own I normally need assistance with this, however I found I didn't need to ask for any help before a lovely hostess came and offered to assist me with my bags. When we had been seated I was originally sat in a window seat next to an elderly couple, I then realised my mistake, having a bump pressing on my bladder I knew that I would be constantly doing trips to the loo and therefore annoying these kind people. I was delighted when a hostess came over and explained that there were many empty seats and would I like to take the 3 seater to myself at the front which was situated directly behind the toilet, I could have hugged her with happiness! Due to my huge bump, and people feeling sorry for me travelling on my lonesome, I had not only shortened my trip to reaching the toilet but I had gained addition leg room (not like I needed it with my little legs) and also two extra seats to stretch out on.
~~During the flight~~
The air hostesses made frequent trolley trips up and down the aisle, selling a vast range of hot/cold sandwiches, snacks and drinks, all of which were detailed in the menu situated in the pocket of the seat in front. They were extremely polite and stopped for a chat to ask questions and make small talk which I thought was nice considering it was just over a 5 hour flight and on my own with no one to talk to, can quite quickly become lonely and incredibly boring. I purchased many soft drinks which where around £1.50 per can which is expensive but that is what you expect to be paying on any flight, I did not buy any food but I would like to comment that both the hot and cold sandwiches looked and smelled delicious. The flight was quite bumpy due to turbulence so the majority of the time the seat belt sign was switched on, I had to ask if I was able to use the toilet at one point when it was particularly bumpy and the hostess was very helpful in that she gave me a hand to steady myself on the walk to the toilet. I could not say one bad word about any of the staff they were all so helpful and friendly.
I am awarding Jet2 four stars; it would have been less if it weren't for the lovely staff. The major problems I find with this company are the ridiculous extra charges they pile on. However, I would say if you don't mind paying a little more than average than I would definitely recommend giving jet2 a try.
Review also on Ciao, under the same username.
Summary: See review
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