I bought return ticket to go back to home as my mother got cancer. I was not sure how long does my mother need me then I just bought any return date at first then I had to ask when I find out. I had mentioned KLM europe about this problem before I flight back to Japan. Apparently, they can't send email nor phone call to customer so I had to call all the time, even international phone call. They told me send her doctor's letter to KLM Japan then they can change the date so I fax it to KLM Japan. KLM Japan said I have to call KLM Netherlands and arrange the date. So I called them, however, KLM Netherlands told me they can't change the ...  Read the complete review

I used the toilet in plane and while I was in cabin staff started servicing with trays. I tried to return my seat but the way back was blocked by the tray. I notified the service staff and kindly asked to move tray a bit back in order to let me use the empty seat just next to me to pass forward. The answer was a rude single "NO!", she didn't let me pass while she could do it easily! I had to wait for 20 mins on foot on the back of plane for them to pull their trays back! Never had such a rudeness before in any country! What kind of behavior is that? Is it KLM culture?

My family is going through a big misfortune since we booked my kids tickets with "KLM Royal Dutch Airlines". My husband and I saved some money to bring our two kids from Israel to Costa Rica on their vacations after two years without seeing them, unfortunately our dream vacations became a nightmare thanks to the lack of accountability of "KLM Royal Dutch Airlines" . This people at KLM charged my card the amount of $2586.30 on June 15th the actual real purchase made by me and gave me the booking code 6PLXWD and authorization number 80519, for my kids to fly on june 17th., BUT on June 17th they charged me again $2586.30 with the autorizations 80542 and .  Read the complete review

This review is based upon a recent flight I took with KLM, KLM is the oldest airline in the world still operating under its original name and is the national Airline for the Netherlands. I was travelling from London Heathrow to Buffalo NY and had to connect through Amsterdam Schiphol, while my flight was brief I must say I was impressed with the level of service I received and the overall impression of the Airline. I've never flown KLM before and almost wish I would have flown with them transatlantic, the aircraft was very clean and while my flight was less than 2 hours it was a pleasant experience, the plane left on time, the seats were quite ...  Read the complete review

We travelled from Lima to Venice via Amsterdam on 16 July 2010 and returned on the 9 August. On the outward journey we noticed, in Amsterdam, the luggage being literally thrown about by the handlers. When we arrived in Venice one of our suitcases was badly damaged - two wheels were missing, making it almost impossible to pull, and the rigid casing had be split and broken; we had to abandon it and buy a new case. No KLM assistance was available at the airport. On the return journey our other bag was destroyed and poorly patched with packaging tape; it looked like someone had taken a circular saw to it slicing through the extenal pocket and internal lining ...  Read the complete review