AVOID AT ALL COSTS - four separate problems on three flights (KLM)

Member Name: rospolis

Product:	KLM
Date:	22/08/06 (241 review reads)
Rating:

Advantages: Got home alive

Disadvantages: Baggage delayed on allmy journeys with them, huge delays - had to sleep in the airport

My family and myself had three flights with KLM and FOUR separate problems so far.

When I flew from London to Kiev my baggage did not arrive. I was informed by airport stuff that this was often the case with KLM. It took more then 24hours for themto get it to me.

When my family was travelling to join me on my holiday and I drove 300 miles to meet them they were not there. There flight was delayed and they had to stay overnight in Amsterdam. They were informed about thi too late into their flight in London and were not given the oppotunity to informme from the plane. Therefore I had travelled 600 miles on the day and spend several agonising hours in the airport needlessly.

On my way back the flight from Kiev was terribly late (because it got to Kiev terribly late) and therefore I had to spend the night in Amsterdam. When I was departing from Kiev I saw no way I could make the connection but KLM staff assured me that I will not miss my flight to London because all flights from Amsterdam are late and in any case the time on the ticket i not the time the plane departs.

On the plane they did tell me that I will not make it but assured that I will be flown to London by the first available flight and that if overnight stay in Amsterdam is involved then a hotel will be provided.

When I arrived they refused to book me on the first available flight because it was operated by a different airline. They booked me for the next day flight AND refued to provide accomodation claiming that it was due to bad weather and therefore it is God's fault rather then theirs. The alleged bad weather was in place several hours prior to the scheduled start time of the flight and it is only theirs fault that they did not take te rather obvious possibility that the weather could be bad. They build no buffers into their shrdules - planes depart as soon as possible after arrival into the destination - hence any delays continue untill the end of the day - and this is is God's fault apparently as well.

The staff in Amsterdam is quite rude and when I threatened to complain to one woman's boss she informed me that the boss is her lover so she does not care...

When I arrived, eventually, to London my luggage was not there. It is about 30 hours since my arrival to London but it is still not with me.

I ust say I fly regularly with various airlines (including Eastern Europeans that some people would expect to offer poor service) but I never ever before missed a connecting flight or had my baggage delayed.

I WILL NEVER FLY WITH KLM AGAIN!!!

Summary: I WILL NEVER FLY WITH KLM AGAIN!!!