Newest Review: ... control and earplug sockets. You could use your own headphones or alternatively KLM provided headphones for each passenger free of cha... more
KLM, they can't work properly...
Author Name: Can't work
Advantages: Nothing they have
Disadvantages: Everything they did
I bought return ticket to go back to home as my mother got cancer. I was not sure how long does my mother need me then I just bought any return date at first then I had to ask when I find out.
I had mentioned KLM europe about this problem before I flight back to Japan.
Apparently, they can't send email nor phone call to customer so I had to call all the time, even international phone call.
They told me send her doctor's letter to KLM Japan then they can change the date so I fax it to KLM Japan. KLM Japan said I have to call KLM Netherlands and arrange the date.
So I called them, however, KLM Netherlands told me they can't change the date as KLM Japan faxed them in Japanese,,,
How stupid they are, then I asked KLM Japan again but they said they can't fax it in English as it is a legal document, however, only Netherlands can change the date,,,
They have no blain,,,I fought with this problem and sorted about this language problem and they get back to me and said that they can't change the date as it is not my health, my mothers,,,
I told them from first and telling them all the time my mother has got cancer! It took over a month, I talked more than 15ppl in that company, I wish only one of them had a blain...
Summary: KLM can't irk properly,,,
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