never fly klm (KLM)

Member Name: klmsucks2

Product:	KLM
Date:	05/03/04 (173 review reads)
Rating:

Advantages: none

Disadvantages: everything

I have never been treated so rudely in my entire life as I have by the people at KLM airlines, and this is not an exageration.

Our flight from Berlin was delayed, but we still made it to the gate on time -- 10 minutes prior to the scheduled departure. No one was at the gate. Instead, we sat there wathing our plane for 10 minutes until the jetway was pulled away at the scheduled time. The representatives finally showed up, irritated that we actually were wondering why no one was at the gate to let us on. They made some boggus comment about how our Berlin flight was late, and the baggage would thus not make it on the flight, so they rebooked us on a later flight, so we could ride with out baggage. Like anyone would prefer to be late so they could ride with their baggage (oh, BTW, the bags were not succesfully put on our new flight, anyway).

My step dad made the comment that it wasn't our fault that we wern't there earlier, and that even though the plane form Berlin was delayed we were at the gate on time. The attendants so rudely stated that they knew it wasn't our fault, and that is why they aren't making us buy a whole new ticket ourselves!!

The KLM guy issuing the new ticket for the later flight: well, he was the rudest person I have ever met. He refused to even look at if there was room on an ealier flight than the one they resehcduled us on. He told us we had no right to be angry at him because no one was there to let us on the plane, or because he would not provide a reason why no one was at the gate to let us on. If he doesn't want to answer customer complaints and concerns, he should not be working for the airline. After stating that, he walked away from the counter and left us stranded.

Being put on a later flight is a small inconveince in the grand scheme of things, but being told boggus excuses and being treated like we have no right to ask what happened is inexcuseable. Being left at the
counter is down right evil.

Summary: