Lufthansa are great (Lufthansa)

Member Name: TechnoGadgetGeek

Product:	Lufthansa
Date:	24/11/08 (86 review reads)
Rating:

Advantages: Friendly, helpful, in-flight experience

Disadvantages: None that I could see

The last time I flew with Lufthansa was back in 2005, but it was a much better experience than any I have had with Aeroflot.

The coach I was taking to Heathrow had a technical problem, and when I called Lufthansa to advise them, they were great: they said just get here as soon as you can, and we'll get you on the next flight (I was travelling via Frankfurt to Moscow with them).

Fortunately, I was able to make my original flight, and that was great: we left on time (usual German efficiency), a little delay as we had to wait for 30 minutes on taxiing, but luckily, the gate for my Lufthansa Frankfurt-Moscow flight was only a few minutes walk from where the London one had arrived.

The seat was comfortable, food was nice (including a carrot cake portion for dessert - yummy!), staff were friendly, and even tolerated my awful attempts at German!

Coming back was just as good, no problems at all to report. It's a pity they have to use Terminal 2 at Heathow, which I'll leave for another review later!

Summary: I'd recommend Lufthansa to anyone