Newest Review: ... and blankets for the flight back, all neatly and individually wrapped. Price-wise Lufthansa is by no means the cheapest. We booked abou... more
Better than any American airlines
Member Name: teamshepherd
Advantages: Knowledgeable, courteous staff and great amenities
Disadvantages: Slightly careless baggage handlers when it comes to animals
Having flown with Lufthansa numerous times I must say they have never fell short of impressive, even when it comes to plain old economy (or coach) class. With Lufthansa being such a major airline they have gotten their act down, from customer service at the check in to the on board amenities.
The last time I have flown with Lufthansa was on August of 2010. I walked into the Detroit Metro Wayne County airport full of dread. It was my husband and I, alone with three large luggage bags, two backpacks, a purse, two cats in separate carries and our fully grown German Shepherd Dog in a huge crate. One of the airport valets came right up to us with a cart and helped us unload from a cab, then lead us to the front of the Lufthansa check in lines. Here we had to wait a while as the counters weren't open yet.
Unlike those of South West, or Delta, the Lufthansa check in clerks were extremely polite. I was even missing some information and label stickers for my animals, the guy went in the back to look for them and apologized even though it was my fault. The same clerk also held one of our luggage bags on the side for us while we dealt with the TSA and the animals, so we could come back and put the dog's chain lead back into the luggage.
The plane itself, even if we were only in the economy class, was quite decent. Everything was clean, (a standard you might think, but you'd be surprised) our seats waited with a blanket and a pillow each. The pillows, by the way, were great quality and worked lovely with the already built in headrest cushion.
Our nine hour flight never fell short on drinks, snacks or full meals. We received one lunch/ dinner like meal shortly after the plane took off, as well as a full breakfast before arriving.
The phone jacks and all of the audio and video equipment functioned well. There was ample choice of films, music, TV shows, music video collections, etc. so we were never bored, even without sleeping at all.
While all of the flight attendants were extremely polite to us each time they came by (even after I accidentally turned on the call light for the third time without noticing), my husband said they gave him an attitude in the back when he asked whether he could have some plain water. He received already poured, flat mineral water instead.
One gripe that I personally have is about their luggage crew. Too much unnecessary throwing of luggage goes on, but I suppose that is standard. They should have, however, took more care loading our animals into the plane. The luggage moving belt is on a pretty steep incline. They put my dogs cage so it rides backwards up the belt. Usually I wouldn't care, however, the dog tumbles backwards and while I wasn't too worried about the cage doors breaking open (a possibility!) he did hit the hard food and water bowls we were required to attach to the inside of the cage doors. So just a little bit of consideration could a long way.
Overall the airline is great, this was my first time flying with animals, and they have been more than helpful. Considering this and my past experiences with Lufthansa I would definitely choose them again, as well as recommend them.
Summary: A joy to fly with
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