Welcome! Log in or Register

Malaysia Airlines

  • image
£5.99 Best Offer by: ebay.co.uk See more offers
46 Reviews
  • friendly
  • free drinks
  • only one member of staff on the front desk
  • Sort by:

    * Prices may differ from that shown

  • Write a review >
    How do you rate the product overall? Rate it out of five by clicking on one of the hearts.
    What are the advantages and disadvantages? Use up to 10 bullet points.
    Write your reviews in your own words. 250 to 500 words
    Number of words:
    Write a concise and readable conclusion. The conclusion is also the title of the review.
    Number of words:
    Write your email adress here Write your email adress

    Your dooyooMiles Miles

    46 Reviews
    Sort by:
    • More +
      21.05.2014 16:31
      Very helpful
      (Rating)

      Advantages

      • "free drinks"
      • attentive
      • friendly

      Disadvantages

      • "only one member of staff on the front desk"

      Great service and comfort on the flight but the admin side could be run better

      So me and the boyfriend on the 1st of March 2014 were on our way to Japan, a trip of a lifetime via Malaysian Airlines.(Right before one went missing)

      Upon collecting our boarding passes we cam across and unmitigated disaster however as the check in being right beside security there was huge back up and traffic jams due to 80% of maybe 300 customers flying with Malaysia airlines and only one woman on at the check in service desk which just wasn''t on, it took up to 30 minutes before they opened up a second desk for this airline. To make it worse there were another 8 international airlines in this tiny space, elderly people with no where to sit and children crying, people pushing due to the block up. Disaster!

      Once we finally got on the plane the service was largely 5 star though the ladies uniforms were by far the most interesting and comfortable looking I had seen an airline have and they could not do enough for you on the 11/12 hour flights with free beer, cola or fruit juice and even when I was going to the toilet one of the hostesses said "stop!" went in ahead of me and sprayed it with air freshener and cleaned up the mess the last person had made. Awesome service, not like previous service I had had with Monarch airlines who didn''t give a damn and delayed us by 9 hours.

      The food was surprisingly edible for plane food with a main desert and salad with water and a snack pack which included the asian version of M&Ms which were called "nips" which I thought was hilarious.

      The video service wasn''t too bad either, we did not have to pay for the headphones and I would say that the selection available to watch was average. It could have been better or more vast however as it was pretty much the same things there and back and with a total travel time of over 30 hours there and back four episodes of family guy won''t take you very far. Although there were some well working games to play including pacman and there was a USB charger in each of the seats which could be used free of charge which I really liked as I could plug in my DS and MP3 player and use it on the flight continuously.

      Since me and my boyfriend got the window seat we also got extra elbow room and extra storage space. There is a small downward compartment on the 11/12 hour flights where you can chuck in the blankets and pillows when not using which I thought was great since space is limited. Leg room wasn''t amazing but descent but would really recommend getting a neck pillow for long haul flights as it makes all the difference

      Comments

      Login or register to add comments
    • More +
      12.10.2013 11:52
      Very helpful
      (Rating)
      12 Comments

      Advantages

      Disadvantages

      A good airline with great inflight service and comfort.

      Malaysian Airlines.

      Recently we had to attend a wedding in Malaysia and after looking at all the options available chose to fly with Air Malaysia. Air Malaysia is the state run airline of Malaysia which has been operating since 1947 when it was initially called Malayan Airlines. It has had several name changes over the years from Malaysian airline system to its current name. It also runs two subsidiary airlines that are mainly internal operators flying throughout Malaysia and short haul routes, they are called Firefly and MASwings plus their cargo wing called MASkargo. In total they operate 100 aircraft including 6 new A380 double decker airbuses and fly to 61 destinations worldwide.

      Booking.
      Malaysian airlines have a fairly good website where you can book your flight and make enquiries. It is quite easy to navigate and is simple to use. All you need to do is type in your departure airport and the dates and class in which you want to travel and it will show you the options available for those dates. There are two flights a day to and from London Heathrow airport to Kuala Lumpa one in the morning and one at night operating out of terminal four and a couple of options from Kuala Lumpa to Penang. We chose a morning flight which was the most convenient for us. Both flights from London are on the Airbus A380 which is the double decked airbus. We were also allocated our seats for all legs of the trip which meant that we did not have to worry about checking in until we got to the airport. You can check in on line prior to arrival at the airport and print off your tickets but I did not bother with this. We just turned up and checked in.

      Confirmation is sent by email once you have booked your flights and all bookings are by e ticket so no actual ticket is issued. All you need to do is turn up at the airport and show your passport and your boarding cards are issued. For British Passport holders there are no visa requirements for Malaysia as long as you are staying for under 30 days.

      At the airport and check in.

      Check in opens around 3-4 hours before the flight and it was fairly relaxed and quite straightforward. On presentation of our passports we were booked in and managed to get my sister in law moved to sit with us as I had booked her ticket about three weeks after I had booked ours. They were quite accommodating at check in. You are asked to bring the bank card with you to the airport which we did but was not asked for it but it is worth bearing in mind that you should have the card with you in case they ask for it.

      The check in lady booked our suitcases all the way through to Penang so once they flew off on the conveyer belt that was the last we saw of them thankfully. There is always a niggling worry that they may not arrive at your destination. We always pack half and half of our stuff in each others cases just in case one of the cases goes walkabout. However all cases turned up in Penang as have most of our cases.
      So in summary check in was a breeze. We were also issued with our boarding cards for the internal flight between Kuala Lumpa and Penang. We then proceeded through security and immigration to airside.

      From a coffee lounge at terminal four we could see our plane being prepared across the airfield at a separate hanger. We watched as food and other supplies were being loaded . You would think that being a double decker the plane would look absolutely massive but actually it does not look that much different to a 747 albeit without the dome shape at the front. It looks quite neat. Once loaded and serviced the plane made its way across from the hanger to the departure lounge at Terminal four and shortly after we started to board.

      Boarding.

      You would think that boarding would take quite some time bearing in mind there are 492 passengers to board but it was well organised and seemed to take little time to get on the plane. There were two queues one for passengers sitting on the lower deck and one for the upper deck. Before we long we were sitting in our seats after being welcomed on board by smiling sarong clad cabin crew. There was plenty of space to store luggage in the overhead lockers and there was enough room to put smaller bags underneath the seat in front.

      After a pre-flight safety announcement which was shown on the screen in the seat in front while we taxied to the runway we were on the runway and ready for take-off. The tv screen then changed to the view of the plane from the cameras on the tail which gave us a view of the whole of the plane and the runway ahead so we could actually watch the take-off which I thought was brilliant. The take off was very smooth and once airborne and at cruising speed the noise of the engines were barely noticeable. It really is a quiet and comfortable aircraft and there were no noticeable droning sounds from the engines for the whole flight.

      Seats.

      I actually found the seating quite comfortable and had been dreading the 12 and a half hour flight but to be honest I found the seats quite comfortable although I must admit I was ready to get off the plane once we landed just to stretch our legs and give some relief to our rears. I thought the seat was much more comfortable than the seats on Singapore airlines which were terribly hard. I still had bad memories of that 14 hour flight and had taken air cushions with me which actually never came out of my carryon bag. On the seats there was a blanket and a set of ear phones for the entertainment system.

      The seats also contained plugs for the ear phones which were in the arms rests. The arm rests could be raised to give you a bit more space to move. The seats were also able to be eased back at an angle and thankfully for me I had a child sitting in front of me and one behind so I did not have any problem putting my seat back without worrying if it was encroaching on the passenger behind personal space. The head rest could also be moved higher and the cushion could be folded out to make it even more comfortable.
      Right in front of you there is a touch screen television which also had a usb socket on it so you could charge or watch anything on the screen you had on your own devices.

      Sleep.

      Sitting up is not the most comfortable way to catch some sleep ( not including my wife who could sleep sitting on a washing line) however we managed to get a couple of hours. Ahead of us over the top of the screen you could see the mood lighting in business class which looked really nice. It slowly changed from purple to orange and the lights gradually came on and bright. Not for us lucky souls sitting in economy. All of a sudden they whacked the bright lights on which made you squint your eyes and was blooming uncomfortable. I can see no reason why this could not have been introduced throughout the whole cabin. Of course in first and business class the seats turn into fully flat beds unlike in economy but I must say that they seat was fairly comfortable as far as an economy seat goes.

      Entertainment.

      There is a wide selection of new films and favourite films available to view. The new films are changed every month and what was typical I had seen a film that was on the system for August which I would have found interesting but as we travelled in September the film choices changed and there were no films that took my fancy. I thought I might have liked Philieas Fogg around the world in 80 days but it was a daft comedy type film and after about 10 minutes of really trying to get into it I lost the will to live and turned it off. There were television programmes available but were American shows which I cannot stand and some documentaries. There was a wide selection of films in Chinese with English subtitles and plenty of Indian films in different Indian languages as well as Japanese and Arabic films too. There was a selection of childrens programmes and films and a good selection of games too.

      There was also a great music selection ranging from rock to pop country to classical and easy listening music. I spent most of the flight listening to music while watching the progress of the flight on the screen. I also had my ipad with me which I used for part of the trip to listen to music which I usually use anyway so with the great selection there is something to please everyone.

      Food.

      We were served a snack of peanuts and drinks which was repeated twice and then dinner. The food service was very nice indeed even in economy I actually enjoyed the meal. The food was Malaysian style food and consisted of noodles or rice based and of course the inevitable chicken or beef. We were served two meals. The second meal threw me into a bit of confusion as I was not quite sure what meal we were eating. Bearing in mind it was nearly midnight UK time the meal consisted of a prawn curry type dish with rice (Sambal Udang) there was also fruit and yoghurt and fruit juice and a muffin. Yes you guessed it was breakfast however saying that the Sambal udang was actually very tasty if somewhat hot.

      Arrival.
      We arrived and disembarked quite quickly and had to go to another terminal to take our onward flight. After the very long flight and feeling very tired we found the airport confusing and found the signage poor and some of the staff quite unhelpful even at the information desk the staff didn't smile and one of the girls was actually quite rude. Thankfully one of the airport police women who happened to be passing us helped us find the lift and showed us where to take the transfer train.

      Our arrival in Penang was good after the hour long flight we were absolutely jaded. Thankfully I had arranged for us to be met and picked up and a lady was there to guide us to our waiting car.

      Overall impression.

      I thought Malaysian airlines were really good. The service was good the flight comfortable and the cabin crew excellent. However the ground crew in KL were rude and not very helpful but overall we had a brilliant flight and I would definitely fly with Malaysia airlines again and I am already planning my next trip using Malaysian airlines. It certainly deserves its five star rating. I would advise trying to get a seat on the upper deck as it is generally quieter and less hectic.

      Comments

      Login or register to add comments
        More Comments
      • More +
        01.02.2012 00:41

        Advantages

        Disadvantages

        Great airline. Will definitely fly again with MAS.

        The tagline isn't just a tagline. Malaysian Airlines proves it all. I am not writing this just because I'm a Malaysian, but because I am very satisfied flying with this airline. I understand that the price can be more expensive than the rest, but I guess there is a reason behind it. First of all, the crews are very friendly and professional. They are very attentive and helpful. They are genuinely interested to know where the passengers originally from and how their trip to Malaysia was. They enjoy listening to the passengers' experiences and also more than happy to give advices to anyone who is visiting Malaysia for the first time. Compare to other airlines, Malaysian Airlines has wider leg space. This makes it comfortable for foreigners throughout the long haul flights. One of the great highlights for this airline is the entertainment. To be honest, I never get bored when I'm on board because there are so many things to watch. I am not much of a movie-goers, so I manage to catch up a few movies while I'm in the sky. The meal is another positive point that I can add here. I always look forward for the menu so I can pick which movie goes best with it! I will always prefer to fly with this airline as it serves direct flights to many major cities worldwide. I guess when you're homesick and flying home, you just want to get home very quickly without any transit!

        Comments

        Login or register to add comments
      • More +
        24.10.2011 22:16
        Very helpful
        (Rating)
        1 Comment

        Advantages

        Disadvantages

        A heavenly flight

        I flew with Malaysia Airlines in October 2006 when I travelled to Borneo. In total, we had 8 flights with Malaysian Airlines as we took part in a few trips and had some internal flights. We booked our holiday as a package so we did not specifically book this airline, it just came as part of the package.

        Check in
        The check in desks for Malaysia airlines are open 3-4 hours before departure. I found this quite useful as it allows you to check it your heavy luggage and enjoy having something to eat and drink and then you can do some duty free shopping all before your flight! We arrived 3 hours before departure and there was barely even a queue. We queued for about 5-7 minutes, and then were called to the desk. We were flying economy class and we allowed 20k of luggage, although if you fly with the higher classes, I believe you are allowed extra weight for your luggage. The check in lady obviously checked our passports and tickets and went through the usual security questions. She also asked us if we were aware of the restrictions on hand luggage and that we would not be allowed certain items. This was very useful as we actually had toothpaste and some very expensive moisturiser in hand luggage as I thought the restrictions were only on liquid but these items was also banned from hand luggage. As the check in lady had warned us, we were allowed to put the items in our check in luggage, which prevented us from having them taken from us when we went to the boarding area.

        Boarding
        We were called to board our flight 10 minutes before we were actually due which was nice, as it seemed to me like Malaysia airlines were very organised and that there would not be a delay. As we boarded the plane, we were greeted by a member of staff who asked to see our boarding pass, she then directed us to our seat. Just inside the plane, there were free papers for everyone to take if they wished.

        The Plane
        My first impression on getting seated in the plane was that the seats seemed bigger than your average plane. My knees normally touch the chair in front on all flights I have been on but on this plane, I had about half a foot between my knees and the chair in front. Underneath the chair in front was a footrest that you could choose to have up or down. I found the footrest useful for resting my feet on when I wanted to sleep but I didn't really use it except for that. The plane smelt nice and clean and there was no rubbish on the floor.

        Entertainment
        In the back of every chair is a small TV screen. This was great as usually the TV screens are just at certain points and it's normally difficult to get a good view. There were some great choices of entertainment too. You had to choice of about 8 recent films (showing in English cinemas at present), then a choice of about 6 classic films such as Titanic, Pretty Women, all the usual favourites. They also have many foreign channels which showed Bollywood type films and had English subtitles. Also was a children's channel with TV programs and kiddie films.

        There were 6 radio stations, playing pop, jazz, rock music etc and there were also a selection of albums that you could choose to listen to. There was a large selection of albums ranging from albums currently in the charts to albums by The Beatles so I felt that they offered everyone something to listen to.

        As well as this they had the usual 30-minute programs such as Little Britain, Friends and The Catherine Tate Show.

        An added bonus I discovered was a Games channel on the TV where you could play a large variety of games. Each chair had a remote that you could pop out of your armrest. On the remote were the controls for the TV and it also contained all the controls for the games. The other side of the remote was a telephone which you could just swipe with your credit card and then make calls with. I loved this idea, as I have never seen it before, although I did not use the phone.

        Food and Drink
        I am a vegetarian and often have lots of trouble trying to get a veggie meal on flights. Even though I order it there is usually some confusion when I tell them I have a meal and more often than not it has not been ordered and I end up with nothing. Literally two minutes after we found our seats on the plane, I was approached by a member of staff who wished to confirm that I had a vegetarian meal booked. I was very impressed as this is the 1st airline I have travelled with that has actually checked that I had a veggie meal. When the food arrived, the special meals were bought round at the same time as the normal meals which I also thought was a nice touch. On the rare occasion that other airlines have ordered me a veggie meal they bring it out ages before or ages after the other meals so my boyfriend and I pretty much have to eat separately! My boyfriend had a choice of three meals, a chicken dish, beef dish or fish dish. This was pleasant to have as normally you just get what you are given so it was nice for him to have the choice. With our meals we got a glass or water, glass of orange juice and also tea/coffee.
        As well as the regular meals that were bought round, there was also free food and drinks would you could have whenever you like. All drinks were complimentary, even the beers and cocktails, although they do not bring them round, you have to ask, which we did. My cocktail was lovely and tasted even better seeing as it was free! We could also ask for sandwiches, biscuits and crisps that were also free.

        The Staff
        The staff were exceptionally helpful and always had a big smile on their face. They wore gorgeous traditional Malaysian uniforms which I thought added a nice touch. The staff bought round ice creams every three hours, orange juice every hours and peanuts every two hours. I feel asleep about 8 hours into the flight (it was a 13 hour flight) and a flight attendant noticed I was asleep and asked my boyfriend if he thought I might like a blanket. Knowing I felt the cold, he accepted this offer. I thought it was very thoughtful when I awoke and he told me this.

        All in all, my experience with Malaysia airlines was a very positive one. All of our 8 flights departed and landed in time, the planes were clean with an excellent choice of food and entertainment and the staff made you feel very welcome aboard their plane. I would definitely recommend this airline to anyone thinking of using them

        Comments

        Login or register to add comments
        • More +
          19.09.2011 01:13
          Very helpful
          (Rating)

          Advantages

          Disadvantages

          Great airline

          I travelled with Malaysia airlines in 2008 when I went on the trip of a life time to Borneo. We booked a package holiday which involved several internal flights once we arrived in Borneo so in total we had the flight to and from Borneo and 6 internal flights which were all with Malaysia airlines.

          Malaysia airlines have been running since 1947 but when they first started business they only offered a fairly restricted service. Nowadays they are considered one of the 'higher class' airlines and fly to over 100 destinations across six continents.

          The check in desks for Malaysia airlines open about three hours before your departure. We were advised to check in at least 2 hours before our flight and I always worry about traffic on the way to the airport so we always try and get to the airport with time to spare. The fact that the check in desk opened so early was a real bonus for us as it meant that we were able to offload our luggage and then browse the various shops on offer at the airport. Once we arrived at the airport, we followed the directions to the relevant check in desk and were pleased to see that there was a very small queue at the Malaysia airlines check in desk. The check in staff all wear beautiful uniforms which are traditional to Malaysia which again, I thought was a nice touch. We were checked in quickly and efficiently with all the relevant security questions asked and the weight of our baggage checked.

          Boarding for Malaysia airlines was also quick and efficient. We boarded about 15 minutes before we were due to fly which initially had me thinking that our flight time might be delayed. However, in hindsight, I really liked the fact that we boarded only 15 minutes before our flight took off as it limited the amount of time we were stuck on the plane. When you on a 16 hour flight, every second counts!
          Once on board, I was pleased to see that free newspapers were available and these came in English and Malaysian. Most of all though, I was over the moon to see just how much leg room we had. I am 6ft 2 and always struggle on planes where they just seem to cram you in. With Malaysia airlines you get extra leg room as standard which is a massive bonus for me. Once we were sat down, I had about 4 inches between my knees and the seat in front which has never been the case on other flights.

          The entertainment on the plane was also another high point for me. You had your own little screen to view which was placed in the back of the seat in front of you. I really enjoyed the fact that you had your own personal screen as it meant that you were able to watch whatever entertainment you liked and didn't have to just watch whatever they decided to show. There was plenty of entertainment to choose from as well. There were about six different films to pick between which were all recent releases at the cinema. On top of this you also had all time classic films such as Forest Gump to watch. As well as the film channels, there was a channel which showed episode of show such as Only Fools and Horses, Catherine Tate and Friends. If you didn't fancy watching a film and just wanted to listen to music then you also had that option as there were around 6 different radio stations. Finally there was a games channel where you could choose between about 20 games including Who Wants To Be A Millionaire which was probably my personal favourite.

          The staff on board Malaysia airlines dress in traditional Malaysia uniforms and were very friendly and helpful.

          The food and drink on Malaysia airlines was incredible. All our drinks were free and this also included all alcoholic drinks. You could literally call a member of staff over and order a drink which would then be brought to you very soon after. I couldn't believe it when we found out that all the drink were complimentary. As well as the free drinks, we were also allowed to have sandwiches, crisps and biscuits which again were all complimentary. When it came to the main meals that are bought round to you, you are even given a choice of what you like. For example, my choice was between fish, chicken or beef. My meal was steaming hot and exceptionally tasty. It was a decent size and came with a pudding and a fruit juice.

          As you have probably guessed by now, I would highly recommend travelling with Malaysia airlines. There was literally nothing I could fault about our flight. The airplane was clean, the extra leg room was a very nice touch and the food was second to none. To top it all off, every single flight took off on time which is also a massive positive.

          Comments

          Login or register to add comments
        • More +
          05.06.2011 08:48

          Advantages

          Disadvantages

          My parents recently travelled via malaysia airlines from Auckland to New Delhi (economy class). I was suprised to hear there experience with Malaysia airlines1. Crew does not offer a glass of bubbly on boarding. Passenger had to wait for ages or help themselves. 2. The seats don't lie flat, are very narrow and not long enough for me to stretch out fully.3. They had requested vege meal while booking and it was confirmed on the ticket but were served with non-veg in the flight (Had to take bread/butter in lunch and dinner)4. They did not receive luggage at final destination. Was told by airport authority that they would courier it as soon as luggage arrives (its been more than 24 hrs and they are still waiting for confirmation when the luggage will be couriered to them)will not recommend this flight to anybody

          Comments

          Login or register to add comments
        • More +
          11.10.2010 12:53

          Advantages

          Disadvantages

          Watch out for your luggage

          I have had an absolutely appalling experience with Malaysia Airlines when they lost some items from my checked-in luggage.

          I flew from London Heathrow to Medan, Indonesia, with a transfer in Singapore. On arrival in Medan, I found that two items were missing from my luggage. I immediately filled in and submitted a Property Irregularity Report and handed it in to the Malaysia Airlines luggage official there, who promised it would be followed up. When I returned some weeks later from my travels I had heard nothing back, so I phoned Malaysia Airlines in London. They asked me to write a letter to the Baggage office in Heathrow, which I did, I received no answer from this letter so I phoned some time later and was told it was just about to be dealt with but there had been staff turnover which had delayed the processing. There was never any further response from Malaysia Airlines, so I emailed them. They then responded and after initially refusing to take any responsibility, they offered me half the value of the items lost. I refused as I found this a derisory offer. I now wish to share my experience with other potential passengers.

          Comments

          Login or register to add comments
        • More +
          02.10.2010 20:11
          Very helpful
          (Rating)
          2 Comments

          Advantages

          Disadvantages

          It was ok for long haul flight

          Malaysian Airlines was the cheapest way to get home from Sydney to London. I booked on their website which was very easy to do. You need to have your passport number ready as I forgot and had to run home and get it!

          Checkin was very quick and the staff were friendly at the gate. The service was great on the plane from Sydney to Kuala Lumper, they gave us lunch and dinner. It was Malaysian style food and was very tasty for an air meal. They also gave out headsets and we had our own personal screens in the back of the headrests.

          I slept at the airport for a few hours then it was time to get on the next flight. The airport was clean and the staff were helpful in directing you to your transfer.

          On the second flight they gave us a late meal and then I watched a few films to try and fall asleep. After a while they turned the lights off and we all faced the trial of sleeping upright. I didnt get much sleep as the seats are very close together. I managed to fit my head on the table bent over but this gave me backache for several weeks afterwards.

          They then gave us breakfast which was a cooked one and also good. The thing that annoyed me was that at the end they went through the plane spraying air freshener which made everyone cough but apparently has to be done.

          I was impressed generally with this airline and would travel with them again. Booking a month in advance I got my flight for $1200 one way.

          Comments

          Login or register to add comments
          • More +
            19.05.2010 17:53

            Advantages

            Disadvantages

            MH2 17 May KUL - LHRWe were diverted to Amsterdam because of the Volcanic ash, we were then advised by the airline that we had to make our own way back to our final destination. No help at all from either the airline or the handlers, not even any compensation from the airline.Disgusting way to treat passengers.Will never fly with them again and will advise anyone else not to fly with them also.

            Comments

            Login or register to add comments
          • More +
            21.04.2010 13:14
            Very helpful
            (Rating)
            1 Comment

            Advantages

            Disadvantages

            I would definitely use Malaysia Airlines again

            I went to Vietnam last month with Malaysia Airlines. We went with them because they offered the cheapest price and not bad transfer times (as there are currently no direct flights from London to Vietnam). Our flights cost £550 each which was at least £100 cheaper than anyone else we could find. During our stay in Vietnam we also had two internal flights with Malaysia Airlines, meaning that we caught six of their flights in all.

            All six flights ran on time and experienced no problems (apart from some turbulence on some, but that's pretty normal). The ground and plane staff were all very well presented and spoke both Malay and English fluently.The food wasn't all that spectacular (but when is airline food EVER spectacular?). On the long-haul flights we were given two meals throughout and a snack about 45 minutes before landing. The main meals had two or three options and at least one would always be Western and one would always be Asian. Sadly, they had run out of my first choice meal by the time they got to me so I ended up having a spicy chicken curry, which was not to my taste but my boyfriend wolfed his down. The second meal I received was a mushroom omelette accompanied by sausage and vegetables. This was fine but again not to my taste. On the shorter flights we were given just one meal and on the internal flights we were not fed at all, but we were given a free bottle of still water.

            Entertainment-wise I can't complain about the long-haul flights (Boeing 747). Every passenger had a private TV screen in front of them (on the back of the headrest of the seat in front) and a remote control. The film guide listed all the films, TV shows and radio programmes available to you and you were able to dip in and out of things as and when you wanted. Having a remote also meant you could pause, rewind and forward all of the programmes and films, which was great as I do hate it when they put them on a loop. There were also loads of games available, ranging from puzzles to word games to action games. On the short-haul and internal flights we were on smaller planes and as such we didn't have any TV screens or entertainment whatsoever, so it is always advisable to take your own entertainment for these.

            I can't comment on the booking procedure for these as all of the flights were booked by our tour operator, however I do know that we had to 're-confirm' all six flights a couple of days before we flew, which I am sure I have never had to do before with another airline. But apart from that it was all pretty hassle-free.

            Luggage turned up promptly on all flights as well which is also a very big plus as I have heard some horror stories!

            All-in-all I have no cause for complaint about the service provided by Malaysia Airlines and would not hesitate to use them again.

            Comments

            Login or register to add comments
            • More +
              31.12.2009 20:46
              Very helpful
              (Rating)
              2 Comments

              Advantages

              Disadvantages

              truly excellent airline,very good value for money as everything you consume is included in the price

              my first flight was in 2001 weeks after 9/11 me and my wife who is malaysian decided we would spend christmas in kuala lumpur with her family. Ok i said knowing that how scared i was of flying i might use my entire 2 weeks supply of underwear before i got to the gate.
              To my amazement we were one of the few airlines that got away on time which was a good start.
              As i crawled through the airgate and entered the plane i was welcomed by some of the most beautiful girls ive seen which had me smiling straight away. Thye men were even well groomed good looking and not camp. my wife explained to me to work as nearly anything in malaysia you have to be of cover model material.
              we were shown to our seat i was asked straight away do i need anything. Jokingly i said a beer would be great with in minutes a mini hieneken was in my hands.
              It was obvious from the start that the cabin crew on this airline were highly trained and passionate about what they do and made one very nervous person very calm

              Food
              Within a couple of hours of being in the air the lunch menu came round i though it all sounds very good, but will it taste of paper and water?
              i chose the fish curry and couldnt belive it when they started to serve it the smell was great. when it was put on my tray i couldnt tuck in quick enough. sure as the smell it tasted great. i had water orange juice beer and an option of tea or coffee. All this and its just lunch.
              Even when an unexpected bit of turbulence threw my tea on the floor thay got me another one straight away.

              After lunch we were served ice cream. then nuts and constantly through the entire flight drinks it was top service.
              its evident these crew work very hard and it didnt go un noticed on this flight.
              when we flew into darkness the lights went off and while i can never sleep on a plane, I decide to fiddle with the inflight entertainment.

              In flight entertainment
              Here i had the choice to watch up to date movies
              old movies
              play games
              access weather news city information even send emails. Or follow the flight progress.

              while everyone was snoring coughing and watching movies I had the munchies so pressed the button a pretty stewrdess came and asked if i was ok i told her of my hunger and she got me a ham roll.
              Wasnt long before every single passenger got wind of the rolls and we all had one or 2.

              2 hours to go till kuala lumpur and breakfast was coming round i had the local favourite nasi lemak. some rice chilli anchovi and other stuff. It too like lunch was lovely.

              This airline has alot of awards and I for one can see why. The service is really good. The food really tasty, the staff really friendly I asked if there was a pen or something i could have with the malaysia airlines logo on, they give me a bag full of stuff including cards,shaving kits, pens,pads and keyrings.
              Leaving the plane was exactly the same as entering aprt from this time i could walk. the same smiling friendly faces wecoming me to their country it was a very nice experience.

              Since then i have travelled every year with them.
              Another thing they are exceptionally good is when you travel with children my son first flew when he was 6 months and they were brilliant even gave us a pack of nappys has the poor little fella had weebum.
              right up till presnt day he is 6, they continue to provide a top quality service giving extra prioty to families with children.
              One final thing which i have to mention is the leg room in economy class. me being 6"4' and all leg knew i was going to be in for 13 hours of hell and end up with DVT. They are actually not that cramped and when reading the in flight magazine it states, Malaysia airlines has 2 inches more legroom in economy class. 2 inches doesn't sound alot But it was welcoming for me.
              This is without question the best airline i have flown with and will continue to fly with them. Strangly the price of our tickets gets cheaper every year which is also very good.
              Malaysia airlines do a very good job of starting your holiday soon as u step into that plane on rainy london tarmac.

              Comments

              Login or register to add comments
              • More +
                17.06.2009 00:16
                1 Comment

                Advantages

                Disadvantages

                I don't think I will using others airline.

                This is the 3rd time my family and I travel with Malaysia Airline. Travelling with a baby is very stressful especially during a long flight. My travel with Malaysia Airline was from London to Kuala Lumpur. The journey took 13 hours.

                The best thing about this airline was that during my travel I only pay for 2 adults ticket because of my baby is under 2 years old so she did not required a seat but during all my travel, Malaysia Airline try to accommodate me with window seat. So my family and I get 3 seats without any extra cost.

                I don't know either I am lucky or it is Malaysia Airline policy. But what I can be sure they will try to make passenger travelling with a baby as comfortable as possible. Because the last time when my family and I travel that was in January 09, there were 6 babies on board. The stewardess shuffles a few people and gives all of them 3 seats.

                During the flight the stewardess always give people with baby priority. They come to you and asked what you want and served you first before other people. So this way my wife can have her dinner while I was taking care of my daughter. Oh they also give my daughter baby food. What a lovely airline.

                I was very grateful with Malaysia Airline, during the journey my daughter sleep about 6 hours straight. I was afraid if she would be grumpy and cry all the way but that did not happen due to this I have a very excellent holiday.

                I would recommend people who travelling with baby using Malaysia Airline.

                Comments

                Login or register to add comments
                • More +
                  16.05.2009 12:15
                  Very helpful
                  (Rating)

                  Advantages

                  Disadvantages

                  The number one airline (my view) for long haul flying

                  Comfort was brilliant and I was just economy.

                  I suppose that's one way of summing up this fantastic airline. I used Malaysia Airlines for flying from Frankfurt to Kuala Lumpur and then to Perth (AU) and also for the return legs one year later.

                  The check in at Frankfurt, Kuala Lumpur and Perth airport was very quick and Im not sure if that was down to the excellence of the airport staff, the airline staff or a combination of both, but what I find is that a quick easy going check in is the perfect start to a good trip.

                  Getting Started;
                  Getting on to the plane, the staff were extremely helpful guiding me to my seat and once every one was settled and in their seats the cabin staff came round, but unlike other airlines all the cabin staff personally asked each passenger if everything was ok, this was and excellent touch.

                  The seat I was in, I could have been forgiven for thinking that I was upgraded as there was plenty of leg room, the seats where nice and wide and you had a blanket and pillow close by for use. In the back of the seat in front you have a small television around 7inches wide. There is a set of headphones and a remote control supplied.

                  Up In The Air;
                  Once we had begun flying our entertainment system kicked in and again for economy class you had a wonderful choice of films, television shows, sports shows, radio and a few classic games to help you pass the time.

                  Again as I pointed out earlier, the hostess' were very helpful and once we had got onto a level flying position the came around with a packet of nuts and an orange juice. Whenever yo requested a drink they got it for you, as I had a few I greatly appreciated how nice and helpful the staff were.

                  Toilets;
                  The toilets where in very good condition and very spacious which was a great help when travelling long haul as you like to be able to go freshen up. A great improvement on any other airline toilet.

                  Food;
                  The food was very good, a great selection also, you could have Eastern or Western cuisine and it was very taste indeed, from braised steak to sweet and sour pork the dinners where very high in quality. As I was long haul we also had a breakfast again a Western or Eastern type breakfast was on offer.

                  The service with this airline from first class, from booking to getting off and another comment I have was the "open ticket" that I had. Most airlines charge a fee for changing the date or ask for 7 days notice, with Malaysia there was no fee and only 48 hours notice was needed, another great touch.

                  Obviously you wont be able to use them as often as local airlines, but for your long haul flights, give this company a try, they treat everyone like you are the only person on board and from your Hostesses to you check in staff all employees of the company make your journey with them one to remember for all the right reasons.

                  Comments

                  Login or register to add comments
                • More +
                  16.01.2009 10:57
                  Very helpful
                  (Rating)

                  Advantages

                  Disadvantages

                  No other airline I have been on has come close.

                  I can say without hesitation that Malaysia Airlines are by far the best airline that I have flown with. They welcome you on board with a genuine smile, and you are always looked after during the flight. I have used them mainly for the London to Kuala Lumpur route, which is 12 hours long. The cabin crew never show signs of tiredness or stress, despite the long flight, and will do everything they can to help you. Meals come as standard on the flight, and you can ask for a drink (free of charge) whenever you want one. You get a whopping 34 inches of leg room in economy, and a pillow and a blanket to help you get comfy. I was particularly chilly one flight so they gladly gave me another blanket to help keep me warm. I have been with other airlines where the service is nowhere near as good as Malaysia Airlines - you have to pay for meals and drinks (and they are NOT cheap!), the seats are cramped, the staff are unhelpful and take ages to come to you if you put your assistance light on. I know that Air Asia are now flying the same London - Kuala Lumpur route for a cheaper fare, but I would gladly pay the extra to fly with Malaysia Airlines as the service is outstanding.

                  Comments

                  Login or register to add comments
                • More +
                  22.12.2008 10:11

                  Advantages

                  Disadvantages

                  Having not flown Malaysia Airlines for many years, my dad and I recently flew from Kuala Lumpur to Rome in economy class. Flight was almost 70% full but boarding was well organized. The food was good, although I am not a fan of airplane meals anyway. There're less Asian options which may well be due to the destination. The quantity seems not enough for my dad while it's too much for me with the main meal along with the starter, dessert and bread they offer. Seats were very comfy and legroom was perfect. The plane departed on time with proper announcement. Crews were caring and helpful. In short, Malaysia Airlines has dramatically improved its service since the last time I was on its plane.

                  Comments

                  Login or register to add comments