Newest Review: ... but this for the same amount of money. I simply call this “cheating customers”: Merpati offers a certain quality (Fokker 28) for a certai... more
Merpati Airllines - No thanks
Merpati
Member Name: hadodi
Product:
Merpati
Date: 24/09/05
Rating:
Advantages: None
Disadvantages: Never in time, desolate aircrafts, bad luggage handling
Merpati – Number One?
The official schedule of Merpati Airline, effective 10.6.2005 till 31.7.2005, which has been put up in every Merpati Office, shows for MZ 606 and 615 (Denpasar-Maumere-Denpasar) a Fokker 28 aircraft, 1 hour 15 minutes flight time and Rp 721.000 one way fare.
In reality Merpati changed – without notifying their passengers – to a stone-age Fokker 27 which hardly makes the distance in two and a half hours, but this for the same amount of money. I simply call this “cheating customers”: Merpati offers a certain quality (Fokker 28) for a certain fare (Rp 721.000), but after having paid, the passenger realises that he has been seated in an “air-bemo”.
Delays of more than 4 hours or even cancelled flights are the rule.
Besides of that, an absolute rude and impolite ground staff (namely a Ms Rit) at Maumere’s town-office adds a further negative impression.
On its (poor) Website, Merpati’s Mission is: On time performance and Centre of excellence. Merpati’s vision: To become the most preferred Airline in Indonesia.
Let me tell you this: You are light-years away to earn this attributes. I would rather call it “ Pay most – get least Airline”.
Merpati really spoiled our beautiful holidays in Flores.
Dr Michael Beer, Amlapura, Bali, Indonesia www.hadodi.com
Summary: Unfortunately you have to fly with Merpati to remote areas in Indonesia where no other Airlines flie
