Newest Review: ... It was a mixture of annoyance and also relief that we hadn't taken off. This is why it can be viewed in two ways, anything could have hap... more
Avoid this Airline like the plague!!!
Author Name: A Long
Disadvantages: Cheap old tatty aircraft, rubbish cramped old seating. Lack of headrests.
When I booked my holiday through Thomson, I expected to be flying with Thomson as I have on previous occasions. However, on this occasion the flight was sub contracted out to Monarch. Monarch spoiled and cheapened my holiday experience at both ends. They have tired old aircraft, the seat backs stop below the neck so provide no support for comfort or safety; you would get your neck snapped in a collision - i.e. they are dangerous! The cabin was extremely cramped and uncomfortable with no room for any movement (unless you are a hobbit) extremely awkward when other passengers need to move. There was not even enough room to lower the meal tray properly it ended up resting on the arm rests and my knee and got even worse when the passenger in front reclined their seat. The air was dry and got progressively staler throughout the flight, and there was not even the basic provision of air nozzles to control airflow. Both myself and my partner suffered from respiratory and throat irritation for a few days after each flight. The air hostesses were only interested in selling more product there were far too few rubbish collections and nowhere to store rubbish because there was no room. It was generally an experience of slow torture and time seemed to slow down. Until now for me personally, Ryan Air held the crown for worst customer experience, but they make Monarch look like rank amateurs in comparison. Had I known what the travelling conditions would be like, I would never have booked the holiday in a million years.
Summary: One star for not crashing.
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