Newest Review: ... april. i could complain about the usual things like card fees being excessive poor and expensive food slow checkin and planes being cramped... more
Monarch sadly not the company they were.
Author Name: Chrissyr
Advantages: Staff are nice.
Disadvantages: Tired planes, rip off extra leg room.
Just returned (12/06/12) from holiday in Tenerife. Flying out we paid for extra leg room so an extra £50. What mugs we are, yes I could stretch my legs out but that was because there was no seat in front. It appeared they had tacked a seat onto a two seat row so I was constantly knocked by passengers on their way to the loo. I am a standard size 12-14 but my bottom was jammed into the seat which seemed much narrower than usual. We also did not have air vents and the plane looked very old and tired. Can't complain about the staff though, they were lovely. Coming back, nightmare! 5 hours plus delay, no info or passengers given different info from staff at Tenerife. Advised to go to information desk but no-one manning it until 4 hours after we checked in when we were told we could get vouchers. Since we had already bought food by then we were not impressed and you get 6 euros. Given that a bottle of water at the airport is 3 euros it's not much. Eventally started boarding at 16.40 then sat on plane another 2 hours plus as apparently many customers had been given the wrong time for boarding and had left the airport, so we had to wait until they came back. We too were given the 'plane from Manchester developed technical faults and since we value your safety we had to get a new plane and a new crew' story. This plane, however, was very comfortable and again could not fault the staff. Maybe the staff should all leave and go work for a proper airline company like Emirates! Sadly I think we will not be flying with Monarch again.
Summary: 2 stars because the staff are lovely.