Newest Review: ... april. i could complain about the usual things like card fees being excessive poor and expensive food slow checkin and planes being cramped... more
Don't fly Monarch.com... EXPECT LESS. PAY MORE
Author Name: Jules
Advantages: cheap flights at convenient times
Disadvantages: you have to book and pay twice or suffer inconvenient flight rescheduling "for Operational reasons"
Monarch advise passengers to "book early to avoid disappointment"... so I booked in January 2013 for flights in May 2013. They have now, more than a month after my booking (and paying in full), altered the flight time to an earlier time - too early for the transport I need to get to the airport. The only explanation they care to give for this is "for Operational reasons". They also advise that "Your booking was made subject to the terms & conditions of Monarch Airlines" which I read as "they don't give a damn that I am not entitled to compensation, refund or re-routing". The only option it seems I have is to forfeit the money I paid for the tickets and make more flight bookings with a different airline or lose a day of the holiday and pay out for an overnight hotel nearer to the airport in order to make the earlier flight time. So now we know how Monarch really like to treat their customers. Their motto should read: EXPECT LESS. PAY MORE
Summary: Don't fly with Monarch.com