Thieving, Lying, Charlatans (Monarch Airlines)

Member Name: mcfart01

Product:	Monarch Airlines
Date:	14/06/03 (3228 review reads)
Rating:

Advantages: advatage for them is they dont have to were a mask when they are robbing there customers

Disadvantages: ripp off artists

Dear fellow flyers,

I write this review with the intention of warning my fellow holidaymakers of a terrorist in the sky. The terrorist I speak of is not of the variety we have unfortunately become accustomed with. This terrorist does not wear a mask or carry a weapon, no no-- instead they wear the colours of the monarch Airtours & greet their unsuspecting victims with a fake smile & welcome. Monarch Airtours are truly the Bin Laden of the aviation industry.

Recently myself and my girlfriend went on a last minute package holiday to the beautiful island of Lanzorte.When arriving in Dublin airport we went to check in our two suit cases, only to be greeted by a small sullen little woman who informed us that our bags were over weight & we would have to pay a penalty, which was close to a hundred Euro. After the initial shock we were told to go to their office to pay the fine or else we could not bring our luggage. When we got to the office there were several others paying similar fines, including a young couple with an infant. Needless to say the gentleman was quite angered at the fact there was no allowance made for babies and all the extra baby related goods needed for going on holiday. In the end they had to pay their fine but unfortunately the stress of the experience had a negative effect between the couple which resulted in them fight between themselves. So not only did Monarch steal the couple's money with their mean, unscrupulous practices they also stole their dignity & the first days of the young couples holiday through their bickering, which resulted from the stress of the situation.

We paid our fine & enquired about the return flight, for which we were assured that the penalty had been paid and we received our receipt. So we left feeling ripped off & stressed out. Then on the plane Monarch continued their rip off tactics, with having to rent the ear phones for the in-flight re-runs & having to purchase your own water for the ex
cuse of a meal they served. The meal looked like a disease-ridden sea gull had flown through one of the jets in the engine in the plane & Monarch decided to serve it as light lunch. They also attempted to sell some kind of product constantly through out the flight, it was like flying with the shopping channel, only even more irritating. I'd say if they could bottle the S.A.R.S virus they'd have sold it to us as the home brand Monarch perfume or aftershave!!

Surprisingly enough they managed to land the plane safely & my girlfriend and I enjoyed a wonderful holiday with excellent service everywhere we went in Lanzorote. Unfortunately the saga with Monarch continued when we got to the airport in Lanzorote for our return flight. I became suspicious when all the other queues for the other gates to check in luggage were moving much faster then ours. What I didn't know was Monarch was charging again for the over weight bags & there were a lot of people getting penalised. When we arrived at the top of the que, we were told we'd have to pay AGAIN! So Monarch had lied to its customers and then ripped them off a second time. After much debate we were forced to pay on my girlfriend's credit card due to lack of cash, for which we were charged extra for using that method of payment.

On our return to Dublin airport we contacted the serviceair team who told us that we should not have had to pay the penalty on our return flight. So now I have to write a letter to Monarch in order to try and get a refund, which no doubt will be a long and arduous task.

In conclusion neither my family nor I will ever fly with the terrorist of the sky known as Monarch Airtours.
Trevor Mc Farlane

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