My Travel Airways is excellent (MyTravel Airways UK)

Member Name: dan 2000

Product:	MyTravel Airways UK
Date:	03/11/03 (5140 review reads)
Rating:

Advantages: Brilliant Service from staff, A good in-flight service , A good service and travel experience overall

Disadvantages: None from me

This August (2003) me and my family went on holiday to Zakynthos/Zante . We went with Airtours Holidays (part of My Travel) and like most of their flights, we went with My Travel Airways from Cardiff to the small airport that is Zakynthos/Zante.

MYTRAVEL
The My Travel Group was formerly the Airtours plc group. The airline, and the group has changed to My Travel, the main holiday company remains as Airtours amongst Aspro, Direct Holidays, Bridge, Cresta, Panorama, Going Places and more. My Travel Airways UK (there is another arm of My Travel in other places across the world) used to be Airtours International. I flew on them when they were Airtours and I have to say that they were good then but they seem to have got better.

CARDIFF AIRPORT/CHECK-IN
The flight was at 7.00am which was an early start (whilst we live in Cardiff, we still stayed at a hotel near there, which wasn't very nice- the Airlodge).

The check-in arangment for My Travel is the best of the charters because they have the most flights (apart from schedules and low cost like bmibaby and KLM). MYT (the flight code for My Travel) have 8 check-in desks, but of course only a very small few were open!

Going Places didn't have any baggage tags left so we had to just make do with the Airtours Holiday Plus baggage tags (an Airtours upgrade) which didn't have the destination and flight, accom. info on there but we just hads to make do. That's until the check-in staff gave us some Airtours standard ones which were sticky labels you tied around the handle.

Check-in was relatively quick from handling agency, Servisair.

We made our way up the stairs with the blue and orange shing boarding cards to be met by a blue and orange My Travel Airbus A321-200. I looked at the registration of the aircraft and I was glad- it was G-CTLA, a aircraft which was new a few months previously (I knew that because of this airliner website. The new livery l
ooks much better than the old Airtours livery.

BOARDING
Our flight boarded on time and we boarded at the same time as a Britannia to Palma/Majorca. We boarded on the airbridge (tunnel) of Gate 2 down to the doors of the aircraft. The cabin crew were very warm and friendly, they wore a blue and aqua uniform which was very smart, in my opinion.

We sat in our seats, and we departed on time. The safety demo was very proffesional and was done without the video but with the cabin crew and the famous safety card in the seat pocket in front of you!.

IN-FLIGHT
Our TV above our heads wasn't working but the cabin crew gave us another row in 2DEF which worked. Now that, was very good because it shows that they want to help. The TV's were drop down ones on every four or five rows.

The movie was 'The Core' and there was a selection from the audio channels. The headsets were £1.50 and were available to be kept forever. They were blue with the My Travel logo and were the ones that clip on your ear. They were two pin but could be twisted to allow to be used on one pin audio systems. You could also read the VIP- Very Important Passangers magazine which also featured My Travels fleet of aircraft and 'Retail Detail' their inflight shopping guide.

The meal was a hot breakfast. Airtours Holiday Plus passengers get a free meal, Economy/Standard passengers get a free one in Winter 2003/2004 but from Summer 2004, you have to pay. All other Airtours and other company packages you have to apy aswell. The meal was nice by plane standards. It also featured the usuals like orange juice, roll, tea or coffee

The bar service was good with tea and coffee available to purchase along with the other usual drinks and snacks.

They also gave out the usual shopping services.

DISEMBARKING
We soon disembarked and we stepped in small Zakynthos/Zante airport. They are building a new terminal soon
though. By the way, Zakynthos is a greek island if you don't know that.

RETURN
Everything was just as good as the outbound on the same aircraft. A different crew were also very friendly, showing that My Travel are quite consistent with staff quality.

The meal, was a choice for Holiday Plus from Airtours with others getting a cottage pie or shepards pie or something like that. (The choice was made before we travelled. We didn't have a choice on the way because it was morning.)

Movie was 'How to lose a Guy in 10 days' alond with the audio channels and magazine.

A perfect end to a great holiday.

My Travel Airways is, in my opinion a good airline. Some people think that they are terrible in punctuality but they seem to have been getting new aircraft like ours (the staff said it was new) and both our flights arrived early and departed on time.

Also, do not get confused! My Travel Lite is part of My Travel but offers a differend 'no-frills service'. My Travel is a full service except for the pay for meals unless in Airtours Holiday Plus.

I would without hesitation fly with them again.


Thank-you anyway. I hope my review was very good and I hope that you found it very useful.

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