My Travel? My Goodness! (MyTravel Airways UK)

Member Name: hot_rock_chick

Product:	MyTravel Airways UK
Date:	04/09/04 (2459 review reads)
Rating:

Advantages: They had 6 toilets

Disadvantages: Poor customer service, Lack of information, Rude Staff

I travelled last month with MYTRAVEL airline to Jamaica with my family,consiting of another adult, a OAP, a child and a toddler. The problems began early on when collecting the tickets, an eagle eyed currency exchange girl asked us why we hadn't booked any meals for a 11 hour flight. Because, nobody had told us we had to, and this extra cost us £75 after paying for the tickets, and annoyingly, this was to cause more hassle because Mytravel didn't provide us with any type of proof or confirmation, so we had ask before checking in, and both times, the desk assitants were clueless. Then the icing on the cake was reading their holiday guide book, which said that on a long haul flight, the extra for a meal is £10, not the £15 each we were charged, and when I phoned up to inquire about this, the woman on the phone was....well, clueless.

On the day of the flight, we were told after checking in that the flight was delayed for a tremendous 8 hours! Then to add insult to injury, we were given a princley sum of £3 each as an apology for our "meals". Has anyone EVER bought a airport meal, or even a biscuit, for £3?

On the flights, we were dealt with probably the most unproffessional staff I have ever encountered. On the return journey, the toddler in our group was very ill, so we asked for Calpol. The flight attendant returned with some strange yellow mass, and rushed off without saying a single word, and of course, no concerned parent would feed a mystery substance to their 3 year old. So, we pressed the attention light and waited...and waited...40 minutes later, the same hostess came round with the duty free trolley. "Excuse me, Is this calpol?" "No, its cough medicine" "But I asked for Calpol" "Oh right!"
and with that, she was down the isle selling her Chanel. No apology, no rushing to get the correct medicine for the crying child, she just carried on nonchalantly. I had to physically

block a member of staff before we were finally attended to.

Another incident on the return flight was that some bright spark forgot to pack blankets. Bear in mind we had just returned from a very hot country and most people were dressed in T-shirts, so the majority of passengers were freezing. Were the blankets handed out logically, to children first? No, they were given out out randomly, so the first two rows got blankets, and those at the back of the plane didn't get any.

I could carry on, but I want to avoid RSI. I know there will be people who will say that My travel is essentially a budget airline, so why should I expect anything spectacular. Well, the thing is, I didn't expect very much, just basic good manners, a thankyou or a please, and someone actually fulfilling their job description to a very basic level. My Travel may be bearable for short haul journeys but for long haul, forget it. Fork out the extra few hundred pounds and get a comfortable, pleasant and warmer service.

Summary: