I have been dying to write this review ever since I started Dooyoo. I was unsure whether it was inappropriate for a product review in case it frightened people. However, this is my experience and I feel the need to share what happened. I understand airline reviews give very little miles, but this is the most heart-filled review of any prroduct I am ever going to write. I genuinely hope this consumer advice is the best I can give. Can I ask people not to use this as a way to judge flying, but Onur Air's disorganisation and staff's lack of training. Disasters on flights happened, but it was the regulations of Onur Air and lack of safety checks that made the experience so frightening.
A little background about Onur Air: they are the Turkish version of 'Ryan air'. A low-cost carrier that performs domestic flights throughout Europe and also works as a charter airline for companies such as 'Holidays4U and Aegean Flights'. They were banned several years ago in Europe because of their poor safety standards. However, they have been cleared and been allowed to fly again. I still wouldn't recommend anyone flies with them, they have several incidents and if you check Wikipedia, you will see I'm not lying!
7th of September, 2007 I can remember it precisely. OHY 619 .. I remember everything - although it felt like yesterday.
As I live in Glasgow, flights can be very expensive. We flew from our usual airport in Turkey, Dalaman. However, we opted to go to Birmingham because BMI baby performed cheap flights from Birmingham to Glasgow. All-in-all, the flight was extremely cheap. After a two week holiday in a nearby resort, we came to Dalaman in preparation for our flight.
It was an early morning flight, never a good start! I was with my mum, her boyfriend, me, and my boyfriend. I had to have been 15 years old. Me and my boyfriend waited in a que together. However, my mum was a few rows behind and they separated the two ques. Meaning, me and my boyfriend were in one que, my mother in the other. When we got on the plane, I noticed we were seated in the early rows, my mum was way up the back. We got seated and me and boyfriend were giggling and playing along, dummy fighting, cuddling, and getting all excited for the flight. We were beside a young girl, maybe 19, on her own. Before the flight started she was telling us that she was a very nervous flyer, but she travelled frequently to see her boyfriend. I started telling her some statistics about flying, and convincing her it was safe. I was a "wannabe" pilot at that time, and my boyfriend was 18 and was wanting to start with the RAF. We met in cadettes, (an army club) and our love of flying is what bought us together.
It felt great to help the other girl out, I felt like I was a doctor calming a patient down. It made me feel so powerful, like I had knowledge in something and I could use it to help people. I was always convinced that if anything happened on a plane, I would be the brave one, the one to rush to the rescue to and help everyone else. I thought that I could possibly even be an air hostess because I knew flying inside out, I know how to calm people down, and I was almost a professional.
I held the hand of the girl beside me, and take-off commenced. Now I recall the flight, there wasn't a safety demonstration shown, unless it came on one of the over-head televisions and I missed it. We had to have been flying for half an hour at this point. I did hear a woman behind me saying "everyone up there is saying the engine is on fire. This was followed by a laugh". I never thought anything of it at that point, and me and my boyfriend kept paying hangman on a bit of tissue paper.
Suddenly, out of nowhere, we felt the aircraft drop suddenly. Everyone let off a nervous laugh at this. There was also a tiny "ooooh" when the aircraft descended. The girl beside us was laughing too, she said "MY God I hate flying, I just hate it" but was giggling along.
The plane then descended a second time, it wasn't as sudden but people didn't laugh this time. It seemed almost serious.
I noticed the aircraft was very creaky, it was an old model. The engines were roaring harshly, the turbulence was hitting us hard. It was then I remember everything crystal clear, like it only happened a few minutes ago. Me and Danny were talking about Universities. Did a University rather that we had Highers ofra HNC certificate? I was turned to the side, seatbelt off, my knees just laying on his.
And this was when we dropped suddenly. It felt so light, so fast, I could the blood rushing to the top of my head, I could feel the seat coming away from my legs, we kept dropping and dropping, everyone gasping, some laughing, some girls screaming in panic.
Like the sound of dominos falling, there was a loud 'pop' sound followed by the sound of clattering plastic. The whole aircraft turned into a sea of yellow as a cluster of oxygen masks fell from above our heads. I lifted my head in shock, and turned around to see where the air hostesses were. I didn't know what to do. This couldn't be for real? It couldn't possibly happen to me?
The air hostesses were nowhere to be seen. The girl beside me was shouting "oh my god, oh my god". The air masks were situated so far away. I tried to pull it towards my face but it kept snapping back. There is the rule that you should help yourself before you hep others, but the girl beside me was in tears, I was trying to separate them, find out who's mask was who's. Danny then placed the mask over my face. I couldn't feel any air coming out. Danny then said, "there's no air coming out of these"!.
All I thought to myself is "I want my mum. I want her here beside me. What If I die? Will I never see my mum again?"
Danny played about with his, and then said that it was working. He gave me his and like a real, brave man he took mines that wasn't working properly. However, I ended up giving my mask to the girl beside me, I was young and naive and thought I was in love (which I wasn't) and thought if Danny is about to die right now I want to die with him. Also, I had a funny feeling my mum would have taken her sleeping pills by this point, so her chance of survival was low. I wasn't scared of dying, I was scared of the emergency landing, the evacuation, using the slides.. I was scared of the prospect of fighting for my life. I then began to read the safety card to read about evacuation. It was ONLY then I noticed that the masks had to be tugged to be activated, really sharp and sudden. It took a few attempts to activate the air. I gave mine and Danny's a firm tug, I still couldn't feel any air coming out, but I certainly felt I could breathe with it on. I could see the clear bag attached moving slightly, it had to be working.
Some people claimed they didn't work, and according to the news one man had kept a piece that had fallen off. I don't know if there were other masks and I missed them, but I was wondering about people who had kids on board on there knees? I'm positive there was only three masks?
One of the airhostesses were running in and out of the flight deck in panic. One had her make-up smudged with tears. It was then the pilot told us we would be performing an emergency landing. We could hear the ATC in the background, there was the sound of radio, a rant in Turkish.
I still can't remember if we were given a safety demonstration so I wouldn't like to lie and say that we did get one. However, I can't remember getting one and firstly if we had a safety demonstration I would have known the mask had to be yanked to be activated and also if the crew weren't up the back of the cabin most of the time we would have gotten help.
We managed to land safely at Istanbul airport where we were met by fire engines. There was smoke coming from one of engines although no fire to be seen. We don't know what happened to the aircraft, we were never told and never given an apology.
Even though it was an "emergency" landing I didn't see any pre-emergency landing procedures taken out. Was not told to remove shoes or jewellery, could not go into brace position due to having a mask stuck to my face. Some people's mask didn't work, but mines did and my mouth felt sticky and dry from it. Was stuck in Istanbul until we were given a replacement Onur Air plane home.
This was a traumatising experience that has changed my view of flying. I have seen videos of the extensive training cabin crew go through in these situations, but the crew on this flight were disorganised and panicky. I would never fly with Onur Air again as I doubt their staff training. I no longer wanted to be pilot after this event,. However, my young lover Danny has never flown again and even though we are clearly not together anymore, he still tells me about how it traumatised him.
As this was based on one experience, I may as well say that other experiences I've had on Onur air have been pretty reasonable.
Cabin crew have been friendly on all flights and you get what you pay for. They are fairly generous with leg room, but even though some aircrafts have televisions, they use them for safety demonstrations (sometimes) and that is all. No in-flight entertainment.
This event is listed on Wikipedia and a few news websites have mentioned it. However, I think Onur air needs another ban until their staff knows what to do in emergency situations.
The last two summers I have been on holiday to Turkey and although I used two different holiday agnets I flew with Onur Air both times. Onur Air are a no-frills budget Turkish domestic airline used by many of the budget holiday companies to keep their costs down. The airline is relatively new, established in 1992, and has had a chequered past. It now specialises in domestic flights within Turkey as well as some within Europe - evidently the UK - and has a 29-strong fleet.
On our first flight we went from Teesside to Dalaman and we had an early evening flight, around 8pm. We paid £129 each return including taxes and baggage allowances, etc which was about £50 cheaper than the chartered airline. We arrived at the airport the required 2 hours before our flight, pretty much straight from work. The baggage allowance was a standard and respectable 20kg (but this can vary depending on who you book with). After checking in etc we went to board, most sites stress the importance and difference between Onur Air and the likes of Easy Jet, Jet2, etc; but I was quite surprised to see that the exterior of the aircraft was in quite a state - with peeling paint, half the logo missing and very dirty - this was our first sign that you only get what you pay for (sometimes less!).
The cabin crew were smartly presented, however, that's where their good points started and ended. They were miserable and did not welcome us on to the flight, they were simply there to answer questions about seat numbers; which was difficult because they didn't know much English (how ignorant of me, but I didn't realise I'd need to learn Turkish to board the plane!). When we found our seats I was horrified - I am a size 18 and weigh around 14st, at 5 ft 6 I would say I am overweight but not obese - and I genuinely couldn't fit on the seat. I had to sit cross-legged so I could angle myself to squash in the seat. If you think about some of the older cross-country trains where you used to be able to smoke on board, you will get an idea of what I mean when I say the whole interior was 'nicotine stained', and the seats smelt terrible.
The captain made some announcements first in Turkish and then in English - it was the same throughout the flight, Turkish and English, so the majority of the flight was made up of watching safety videos in both languages. Then some crazy Turkish TV came on, which was a mix between Total Wipe Out and You've Been Framed. I plugged in my earphones and tried to read, but with the person next to me being practically sat in my lap with their elbows digging in my arms, it was pretty difficult to get comfortable. There are no films, no devices to hire (like on Jet2, if they still have them) and you can't get earphones - so beware if you have children.
Food-wise, there is an at-seat trolley service which has the worst menu I have ever seen. Aside from usual drinks and Pringles you can get two different types of Sandwiches - which are competitively priced at £7 approximately each(!). Bottom line, take your own snacks for the plane and make sure you have eaten before you get to the airport - again, if you have children this is imperative. We ordered a bottle of water, two coffees (which are instant packs with a cup of hot water) and a tub of Pringles to share and it cost £17. There is also a duty free trolley, the range is pretty shoddy and I wouldn't say it was particularly cheap; but you might get a couple of bargains depending on your taste for J-Lo perfumes and Black Superkings.
The clientele actually travelling were a slight problem too, the plane was full of rowdy, drunk groups and the hostesses sat behind their curtain in the cabin the whole way - I was tempted to go and say something as they were shouting, wandering all over the plane, spilling drinks and generally ruining everyone around them's already terrible journey, but I just got on with my book to try and distract myself; I do appreciate it's everyone's holiday and I think it's just the calibre of people a cheap flight attracts.
My other half has terrible problems with her ears when flying and an Air Hostess had once given her a tip that if she soaked two paper towels in boiling water, stuffed them in to the bottom of a plastic cup and then popped them over her ears for take off it would help. So we tried to ask for these, but the language barrier was too great and the air stewardess was too impatient, busy and rude to take the time to understand. A very teary girlfriend, in agony, 4 hours of sitting in one position for fear of getting wedged in my smelly seat and a £17 coffee later and we landed in Turkey.
Oh and did I mention that the air con on the plane had broken, so it was absolutely boiling for those painful 4 hours?!
The journey home was much cooler and as we knew what to expect we'd made provisions for food and water, we'd also taken a fan and some ear plugs for my other half's poor ears. This time, there wasn't any crazy Turkish TV on, and everyone was more subdued. I was glad to get off though and I swore to splash out the extra £50 next time to travel with a chartered airline rather than a budget version.
However, in 2010 we once again used Onur Air, partly because for the package we wanted i.e. the dates, the location, the hotel, etc they were the only carrier we could use. This time the flight was £174 each return - again about £50 cheaper than a chartered flight. The flight there was much of the same, again, because we knew what to expect, we were quite well prepared. This time though, my Dad travelled with us, so in the 3 seats we all knew each other and could spread out a little better. Plus, he paid for the coffees ;o)
On the flight back though, the day before Goldtrail went bust (who we'd booked through!!!) the flight was empty, so we ended up with a full row each and pillows / blankets, so we were literally in the lap of luxury. However, the air hostesses were actually smoking on board. They kept putting the out of order sign on the toilet and then going in there (which we could see as we were sat in the front rows), and then you could smell smoke so strong; they'd come out spray air freshener (not a good move in a pressurised cabin without ventilation!) and then put the toilet vacant light back up. I was absolutely scared stiff the whole way home in case the plane blew up (just a little bit dramatic), not to mention disgusted with the smell and the fact I kept having to walk the full length of the plane to use the bathroom.
I guess to sum it up, it's cheap and you get what you pay for - well a little less in this instance. But believe me, the staff on board are a law unto themselves and I will definitely stick with UK based budget airlines from now on with English speaking crew, larger seats and cleaner, air conditioned interiors.
As a foot note, I read an express review on here by another dooyooer who said it was ignorant to expect the staff to speak English - I don't think it is, if I've paid for a service within this country, leaving from this country, I would expect to be able to communicate in my home language. I do take a phrase book and give the lingo a go locally when I arrive on holiday asking for a cup of tea or the bill etc, but on board the flight I don't expect to know how to ask for paper towels in hot water in plastic cups to use as a preventative measure against ear discomfort. I have an A Level in French and speak the language very well and I wouldn't know how to confidently ask for that in French!
We recently booked a cheap last minute holiday to Turkey and paid a total of £660 for two adults. £30 of this was for transfers and £70 for the hotel, which left around £550 for the flights.
Onur airline is a Turkish company and the staff which were crewing on our flights were all Turkish and could be hard to understand.
The actual check in and boarding went smoothly enough on both sides with no delays. Once onboard however you could tell that this was a budget airline, although I still think Easyjet and Aerlingus are better budget ones.
The pilot and crew spoke in Turkish first and then English. I don't speak Turkish, but it did seem to last a lot longer than the English version so I don't think we were told all the same information.
Small television screens appeared overhead and I stupidly assumed this was to show a film, but instead a map appeared and was on the entire flight.
Meals were not included in the price, but again we assumed we could buy something on board. You have the choice of 2 different filled rolls...one was tomato and cheese and the other was a meat option...however they were very expensive. The prices were shown in Euros so we found it a bit awkward to convert to English to then convert into Lira. I do know a can of Coke worked out at £4 which I wasn't going to pay.
They do have a duty free trolley as well which was good for cigs and drink...200 Bekerley Menthol was 18 Euro.
Overall it was a very basic budget airline, and with a flight time of nearly 5 hours from Belfast to Dalaman it could have been better.
We flew to Turkey with Onur air this year. I will start by adressing the positive points. The staff were lovely the hosts and hostesses were lovely with everyone on board and could not do enough for you. I was flying with my five year old son and one year old daughter and they made a great fuss of the children everytime they went past. The flight was good and we all felt safe and secure through the flight. On the way back they showed videos on the televisions which were basically like turkish adverts burt it kept the kids enteartained a lot better than on the way there. The outbound and return flights departed promptly and there was communication from the captain regularly through the flight although his english was not perfect but hardly feel that should count against him.
The plane itself was however very cramped and very hot on the way there and very cold on the way back. As I have said there was no in flight entertainment on the way there and very little on the way back. But in fairness we had a family holiday for 4 people easter week for £700 so for the money we paid I felt the service was acceptable and the friendly staff compensated for the lack of comfort.
After booking a late deal to Turkey, you find that you only get a budget airline that takes you to your destination. We were only after a cheap and cheerful holiday and booked for Altinkum, Turkey in which we had to fly to Bodrum Airport from Manchester Terminal 2. The airline was Onur Air which is a Turkish airline and one that I would not recommend under any circumstances and will ensure that next time I book a late deal that I am on a well known airline even if it costs that little extra more, I am not particularly bothered.
The only good thing about this experience was check in at Manchester. Normally when flying with a decent airline, the check in queues are extremely long when you get to your departure airport. Arriving at Manchester, all queues were attrocious, however when collecting the tickets from the tour operator, we found that our check in desks only had several people waiting to check in, so in a matter on minutes arriving at Manchester, we had checked in, got rid of our luggage and were free to wander around for a couple of hours before the flight which was good.
The flight was due to depart at 10:40 am however having arrived late at Manchester, it was delayed another hour with boarding starting at 11am and take off at 11:30, which wasn't too bad as their is plenty to do at Manchester Airport and its the start of your holiday so why not let it get to you, its only an hour.
We boarded at just after 11am and 11:30 was approaching quick. I noticed through the window that luggage was still being put onto the plane and thats whn I thought we are not going to be setting off at 11:30 because they haven't even prepared trhe plane. Thats when the pilot came on, speaking in Turkish first and then translating into English said that the hold had not been filled yet and we would be taking off in around 50 minutes time. Doors opened again and people started to get restless. His English was very poor and people were ranting 15 minutes or 50 minutes. Things were not clear. Now making our take off at 12:20pm.
Baggage and metal containers were still being loaded at 12:15pm and the pilot came on again to say, sorry but we have missed our slot again, another 50 minute wait until we could take off. Eventually around 12:45pm we started to move to the runaway. The take off was acually very good and hands up to the pilot the flight was very good, including the landing at Bodrum Airport.
The aeroplane itself, I think must be a premium Airline cast offs. It was very tatty and not very comfortable to say the least. It needed refurbishing inside to make it a comfortable journey. The seats were wearing away and needed re-padding. There were no plugs for ear phones to watch the film that they provided...ooops I forgot their was no film, I don't think the aeroplane even had a television in their, so the flight was extremely boring and you had to make your own entertainment. Kids were getting restless, in fact adults were.
There is no in flight meal on these budget aircraft which makes the flight feel even longer. You have no option to have a meal, it's just a straight no. We were really hungry and they came around with a snacks trolley that was really expensive to start with. Also we located at the rear of the plane so when the trolley got to us they had nothing left, literally nothing at all apart from drinks, no sandwiches, no pringles. The only thing they had was apples, which cost £2.50 each which I begrudged paying and thought I would wait.
When you normally go on an airline the staff are bright and bubbly, and have to have one of those personalities to keep smiling whatever the scenario. Turkish airline, with Turkish crew, I have seen an aeroplane of staff so miserable and their was one air stewardess that was so miserable if she broke a smile I think her face may have cracked. It's their responsibility to make sure that you have an enjoyable flight, however with their long faces it just seemed to make everyone miserable.
The return flight was once in one respect, although we had no delay and were flying at 5:30am, everyone just wanted to get on the plane and come home. The incoming plane was worse that the outgoing. I virtually didn't have a seat. I was looking forward to trying to get some sleep on the plane, however the padding on the seat had deteriorated that much I was virtually sitting on metal with a cover on it and was not and could not get comfortable at all.
The crew were only interested in selling stuff, although no one wanted anything and just wanted to be left alone to relax and try and sleep.
I also think that Manchester Airport puts these airlines to the back of the queue purely because they are budget airlines, if anyone is going to be delayed it will be them. They will find the likes of Thomas Cook etc a quick slot to get going before they will fit someone like Onur Air in.
Under any circircumstance I will not fly with this airline, ever again, there was hardly anything good about it, apart from the pilot, which at the end of the day these planes are on autopilot anyway and fly themselves.
Last Minute bookings are great as long as you ensure that you are on a decent airline and that you have got a decent aircraft.
Onur Air - Budjet airline!!
I flew with this travel company to Turkey back in july 2007, I must admit the aeroplane journey itself was boring.
The flight itself was pretty good, the flight felt safe, we landed and took off well but the on flight entertainment was rubbish, well there was no entertainment at all. We were on the areoplane for around 4 hours with nothing at all to keep us occupied.
We did not have any meals on board this flight however our soft drinks were free. I was slightly dissappointed with the service as nobody told us that these drinks were included so we only found out on the way home (about 10 minutes from landing) .. quite clearly they don't advertise this service.
The air hostesses were polite and friendly however they were not english and I personally had some difficulty in understanding them,
Over Onur air is a great cheap flight, if you are just wanting to get form A to B and you are not bothered about entertainment, food and drinks onboard but if you have small children I would opt for a flight company which has some entertainment to keep them occupied.
ps our flights cost around 80 pounds return, booked lastminute from sunmaster.co.uk in peak season end of july 2007
I am a frequent traveller and have flowen by many airlines. I have recently started DooYoo and Onur Air was the first airline that came to my mind. After reading this review, you many get an idea why!
Dec 06 - Travelling to Bodrum.
Having to suffer a 10 hour bus journey is enough to set off my stress!. My eyes were puffed and my head was aching. Not a good time to find out our flight was 3 hours delayed. Thank God we were second in check in, I couldn't help notice the two ladies before us payed £100 excess weight fee. Unbelievable! You may not think so but later on you may think so too! The airport was crowded with passengers flying wherever for the 'Raj'. I have no idea what this was, but due to this the people travelling for the 'Raj' become top priority for Manchester Airport staff, meaning, we were baisicly something on the bottom of their shoe! We then moved forward to the departure gate, that was an hour after we waited for the check in to open! A further 3 hours waiting in departure lounge we finally saw our plane taxing to the gate. At the time I was to busy to notice, but now that I think about it, the aircraft was in a terrible state! Well Onur Air is a budget airline, and the aircraft was sandwhiched in between a First Choice aeroplane and an Emrites aeroplane, so the aircraft was sure to look worse by comparison. Even after the plane was in and the passengers offloaded we were an hours wait. I was finally glad to get on the plane, but there was certainly nothing to be glad about!
I always fly with budget airlines, but this aircraft was something else. I handed my boarding pass to the very unhappy looking air hostess, instead of taking the pass and directing me to my seat, she looked at me as if I was seriously stupid. Completly humiliated I found my own way to my seat. How unbeleivably rude. As I plonked my pretty large body onto my sqeaky, unsteady seat, I found I had trouble fitting my legs in! As I was cramped in my seat, seatbelt fastened I waited to take off so I could finally get some sleep. I waited, waited, waited for at least 40 minutes before seatbelt checks. Looking like she had just woke up from a night of booze, an airhostess approched me, she was chewing gum! Is that even allowed? Anyway, she came up to me and started speaking to me, In Turkish? What?! Jesus, Lady Im only 14 you expect me to know your language just to fly on your airline ! After aproximatly 15 minutes of seriously awkward conversation she finally used her brain and got someone who spoke English to come to me. It happened to be beacause my bag wasnt under my seat properly! As you could off imagined i was seriously ticked off that she couldn't simply use her hands to tell me to push my bag in a bit! As you know i had already done a fair bit of waiting and was seriously getting stressed waiting for safety demonstration. As I looked out the window I couldnt help noticing they had just started uploading bags! Seriously fed up, I turned my attention to the very attractive looking men throwing bags onto the aircraft.. how sad! Three bag loads later the engine started. Oh, at last. But, there was four bags loads! At the present moment I couldn't give a damn how many bag loads were left on the runway. Final checks were made by the cabin crew and the plane started taxing. Seconds from take off my cousin was still in the toilet. How courtious of them to wait for my cousin to take her seat before take-off. Luckily, for my cousin she made it to her seat before the aircraft was running at a super speed. Have you ever heard of such a thing in your life? The first hour of the flight went really slowly, as there was no entertainment. Well, we paid £300 for the flight, perhaps an inflight movie was too much to ask. The most annoying part of the whole flight was there was a radio fitted into our armchairs, but no sound came from it! What a waste of money! I started to feel dehydrated, and ill, so my cousin asked for a glass of water for me, the reaction from the airhostess was seriously unessesary it went something like "okay yes yes yes one minute" and a roll of the eyes. What the heck? She only asked once, and she asked very nicely too! 10 minutes of a glass of water, the boy who deliverd it was very plesent (dazling smile) and was very apoligetic for the wait. It felt so wonderful to find someone polite!
Sitting in the cabin reading over the Turkish magizine there was a load road from someone down the isle! A young boy started having an epileptic fit. The girls were screaming at eachother in Turkish to get things and they were putting cotton wool in his mouth, restraining him from bouncing, not making any effort to loosen his buttons. I was gobsmaked! They did everything we were told NOT to do in school. I was dying to run and help, but there was a sea of children gathering round to watch!. I will give the cabin crew their credit, they did put him into recovery postition afterwards. I was surprised that we didnt land, but, it turned out the boy was used to them and took them regulary.
30 minutes before decent meals were handed out. It appeared we hadent ordered a meal, and they wanted £15 each for a meal. I could have fed everyone traveling with me at McDonalds for £15. The meals didnt look too nice, however the people behind us complimented them. Just shows looks arn't everything! They did give us a free roll and soft drink. What we didn't know is all soft drinks were free. However, the cabin crew wernt too happy with you asking for them!
In my opinon the flight was dreadful, and just to put a cherry on top of the cake, our luggage just happened to be one of the luggage amoung that fourth load. There explination was "there was not enough weight for the aircraft to carry them", now do you understand me when I say those girls paying £100 for excess weight was unbelievable! and what was more unbelievable was i saw them both putting there bags onto the transfer bus. So 20 passengers cannot get there entitled alowance of weight however, those girls could get their entitled allowance of weight AND excess! I don't think so. No compensation, no apoligy, nothing. Well I couldn't say NOTHING. We did get our suitcases back, a week after we came home. Yep 3 weeks without luggage, No money, even my little cousin's christmas presents! Thankyou for the wonderful flight Onur Air, and the very merry christmas!
That was the worst flight of my life, however, the returning flight arrived on time, left on time, the Cabin Crew were absolutely lovely, one girl became very friendly, her name was Mehtap, she was 19 and pregant, It was great having conversation with her. Again, we hadent pre-booked meals still, they gave us them free of charge, didn't complain when I asked for water for my 4 year old cousin, actually they came and checked up on her every 10 minutes, giving her a free lolipop when she was better. Leg room was decent and seats were comfortable..
Ps. We flew with Pegasus Airlines coming back.
Well my first time flying and the crew doesnt care whether you are a first time flyer or not, food is only fit for dogs (that pauses a thought, poor dogs), uncomfortable, temperature on plane goes from hot to cold all the time, very cramped, no entertainment, my god help never again, rather fly with con air than onur air (what a thought). I bet the plane engines are all rubber bands.
Just as an afterthought to KirstyM's review - if her written English is anything to go by, then she has a cheek being critical of Turkish staff's English! I wouldn't mind betting that she hasn't had the courtesy to learn even a few basic Turkish phrases when travelling to Turkey.Why is it we Brits expect everyone to speak English? Sorry guys, but the Empire is long gone!!