Air Skandic (Other airlines...)

Member Name: cyber mum

Product:	Other airlines...
Date:	14/08/00 (270 review reads)
Rating:

Advantages: None

Disadvantages: Expect rude staff and long delays

I had never heard of Air skandic before flying with them recently, and I certainly wont be flying with them again.
On arriving for check in at our instructed time of 13.10 we were informed that there was a delay, but that they did not know how long a delay.
2 hours later no further information had been given, so I tried to find the Air Skandic desk.I recognised it by the collection of irate people standing there.
We were told that a fault with the fire alarm light refusing to going out had occured the previous day. they had not managed to find an alternative plane, and therefore the only plane available was the one on the runway ( now repaired) which had to yet fly to Tenerife and back.
Their estimated time of departure was 1am.
I was concerned about my key pick up arrangements at my private villa, and asked about making a phone call. They advised me to use the call box. I asked them for the dialling code for Spain. They suggested I ring directory enquiries. (I had not been one of their irate customers.).
We did get a £5 meal voucher at 7pm.
We finally flew at 01.30. (10 hours and 20 mins late)
The plane itself was Ok and the cabin crew excellent, but I felt that our treatment at the airport was appalling.
If this delay had shown up on the internet when I checked in the morning we could have spent an extra 11 hours at home instead of in Manchesters departure lounge.
I work in a hospital and am constantly being made aware of the patients charter. How come an airline can keep you waiting for 11 hours, lose you a nights sleep and a day of your holiday with no answerability.
Delays are inevitable, but delays of this length are unacceptable. Insurance companies pay out a £20 compensation for a 12 hour delay.Big deal! A day of your holiday costs alot more than that.

Summary: