“ Country: Irland „
Still waiting for Pegasus to respond to a complaint my husband made 2 weeks ago. He flew from Izmir-Istanbul-Stansted but his luggage never left Istanbul! Waited 3 hours at Stansted, noone to help and had to drive 2.5 hours home with no clues and certainly no luggage! Called every tel no. under the sun the following day (PGS Istanbul head Office, PGS Istanbul airport, PGS Stansted airport..... etc), numbers either did not work or we were fobbed off and told to call elsewhere. In fact PGS at Stansted told us we would need to go to Stansted and deal with the matter in person, even though were 2.5 hours away and it wasn't our fault! A helpful lady at Stansted found our luggage in the end and sent it the following day via courier. Pegasus offered no help, no interest and certainly no apology and can't even respond to an email we have sent three times now. I will make sure I spread the word everywhere and will continue until I get a satisfactory response. DO NOT FLY WITH PEGASUS
We were booked on the airline by out travel agent for our return flight from Dalaman to London (26 August). I'd never heard of the airline before and I would never travel with them again. It was simply the worst experience I have ever had on a flight. Pegasus makes Easyjet and Ryanair look like a relaxing, superb, first-class experience. The checking took a really long-time, the aircraft was run down and dirty, the crew quite unfriendly but the worst part was the flight itself when passages were allowed to behave disrespectfully, shouting to each other over seats, children jumping on seats and running up and down the aisles, ignoring the flight-rules throughout the whole flight and 4 hours is a long time to put up with such an environment. On landing while the aircraft was still taxing, passengers were walking around, getting luggage from the overhead-compartments. The crew just looked on, not saying anything to attempt to control the situation at all; to see such a lack of care on a flight was a shock. I couldn't run out of the aircraft fast enough to leave behind the disrespectful passengers and utterly incompetent cabin crew. It was just a shocking experience and bad enough not to ever come back to Turkey if it meant flying with these guys.
I travelled on Pegasus Airlines three times since last september. Usually planes are on time, and comfort is OK. However, no food or drinks are offered on board, and the only Entertainment, broadcasted on their screens, are advertisements for Pegasus Airlines. No personal screens of course, but not even radio channels. You have to come with your own entertainment, and food/drinks. They do not seem too concerned about security ; I always had to ask two, three times before they provided me with a security belt for my baby (once, the plane had started taking off when they finally brought it). The planes themselves seemed just fine, except for the wheels of the last plane which flattened out and had to be replaced just before my last flight (6h hours delay...). The motor on one of the planes was very loud and, according to the person sitting next to me whose job is to make and maintain plane motors, it sounded old as well. Last but not least, I would say Pegasus Airlines are not good at handling problems : whenever one occurs, they seem very disorganised and not able to figure out proper solutions for their customers (they do however offer food/drinks and hotel in cas of very long delays, as they are supposed to). It is, of course, impossible to contact their support center, thay answer neither to emails nor to phone calls. Also, do lock any luggage that you check in, I used not to, but things were stolen from my suitcase during my last trip with them. Could just be custom officers, it is hard to know, but bear in mind that this may happen while flying with Pegasus.
Terrible customer service, never replied to any enquiries sent through email, rude staff at check in counter in Istanbul SAW!Would never fly with them again!
I thought ryanair was bad,but pegasus made them look good,surly po-faced cabin crew,high priced food and drinks cramped seating,a dreadfull flying experience and a poor intro to turkey
Flight was ok but luggage did not arrive. Loss was reported and we got an information leaflet - in French - with a premium rate phone number in Istanbul. Pegasus made no effort at all to locate/recover the bag through the tracking system. We could not do anything as Pegasus did not answer e-mails (all you get is an automated reply in Turkish and German) and they would not provide paperwork to confirm bag loss, which we needed for claim on travel insurance. Tagged bags are the airline's responsibility and Pegasus walked away from the problem. This is poor service.
Note: Information about this airline on Dooyoo is wrong. It is not based in "Irland" but it was previously owned by Irish Aer Lingus.
It may seem like I have flown with every Turkish airline under the sun. Well, considering I travel to Turkey roughly 4 times in a year, I am always finding the cheapest way to fly. I flew with Pegasus in 2005, two years before I took the Onur Air flight where we made an emergency landing. After this, I have chosen never to fly with Turkish airlines simply for the fact that I don't know how they chose to train cabin crew, what their safety standards are like, and so on. However, having flown with three Turkish airlines (Onur Air, Freebird and Pegasus), I have to say Pegasus is the best Turkish airline I have flown with and provided I never had the near-disaster flight with Onur Air, I would chose to fly with them again.
Our Pegasus flight was from Glasgow to Dalaman, we booked with My Travel (now Thomas Cook) as a package deal. My Travel used many of Pegasus' charter flights and we were lucky enough to fly with them.
I was very comprehensive about flying with them. They were the first Turkish airline I had flown with, and in all honesty I had never really heard of them.
We arrived in Glasgow airport for a flight that was on time. Pegasus are very punctual and proudly announce that throughout this year (2011) they have an average of 93% on time performance. Their organisation is what causes such a success for them.
We were given allocated seats which is always a bonus as it gets the plane moving away quicker. We were greeted by very friendly ladies. I have to say, the cabin crew on Pegasus is the loveliest I've met in a long time. They were dressed very smartly, and I found it nice to see an older Cabin Manager and younger flight crew. I feel that the cabin manager should always be older as I see cabin crew nowadays getting younger and younger, and it makes me doubt how well they could organise emergencies/drunk passengers/ safety checks. They didn't rush passengers to sit down or get moody with people standing in the isles.
The aircraft on Pegasus aircrafts are very small indeed. The aircraft often used for charter flights (which, in the UK you are more likely to find yourself on) is often the Boeing 737-800. These aircrafts are very tiny with a passenger capacity of under 200. The seat pitch is 29 inches. This is pretty tight, equivalent to the likes of Ryanair, and smaller than Thomsons, and Turkey's flag carrier. The seats are very comfortable and are made from fabric, which I find a lot better than some of these rubber seats they have nowadays!
Pegasus seem very strict on Safety procedures. Seatbelts were checked twice, and a safety demonstration was given in both English and Turkish. All announcements were made in English first which was very helpful of them. Another great point about this airline is that the Cabin Crew's English was immaculate. All in all, the cabin crew were wonderfully presented and made the flight ever more jolly.
Unfortunately, there was no in flight entertainment. However, this was an older aircraft version I used and Pegasus have improved major throughout the years. Their website at the time of my journey was nothing more than a little page showing images of Pegasus Aircraft and information about where they fly. Now, they have a whole range of services, not to mention a high-tech, fancy website with the ability to book flights, reserve meals, online check-in, hotel reservation, rent-a-car, travel insurance and airport transfer. They have definitely upped their game, and are now the airline with the youngest fleet of aircraft. Previously, they flew scabby planes with a picture of a flying horse on the side. Now, they fly a very shiny modern plane with the website stated across the site, almost like 'easy jet'. Pegasus are now also the leading domestic airline in Turkey. Although this information seems irrelevant to someone searching up this review because they've booked a two week holiday in Bodrum, the idea is that Pegasus are an airline who cares. They are constantly trying to improve their image and are overtaking their competitors by a mile. They are one of the few airlines to care about their customers, and their improvements shine through.
We were given a meal as it was a charter flight but I refused because I don't care very much for airline meals. However, they gave me some hot rolls and a complimentary bar of chocolate because I didn't want a meal. Pegasus, from their website, allow you to order your meal for your flight. They have the option of Chicken, Seafood, Pasta, Roast chicken leg, Cesar Salad, Cold breakfast tray (Turkish eat cold meats, chesses, olives and eggs for breakfast). I am unsure of how it all works now, but when I flew, we were given complimentary soft drinks throughout the flight. Cokes, Fanta, orange juice, pineapple juice, orange you name it! If you know Turkish culture, they like to see everyone catered for, and seemed almost offended if they saw you sitting with no drink in front of you.
Something else you won't find on Ryanair but do on Pegasus, is their love to see you cosy. I was only 11, and was given a blanket and pillow because it was late and she said I looked tired. She also ticled underneath my chin, which creeped me out slightly but her heart was in the right place.
When someone pressed the buzzer, they seemed very attentive. Their aim was definitely to ensure you were having a lovely flight, which is typical of Turkish nature.
We landed on time after having what was a lovely flight. No-inflight entertainment, but surely with their new fleet of aircraft, they will be pleased to show a film.
Although I was traumatised to death by Turkish airlines, If I had to fly with a Turkish airline, I would chose Pegasus again as I thoroughly enjoyed my travel with them and I genuinely hope they maintain their success.
Never ever fly with this lot. They moved our flight out and forgot to send Gatwick an updated flight manifest. You are not allowed on if your not on the manifest. The return flight was cancelled and we were lied to by their 'customer services' - we only got a flight back after pointing out they would need to pay for accommodation as Turkey wants to be in Europe. We got offered a return to the wrong airport - point blank refusal to organise a transfer - like it or lump it. That flight was full of people whose flights had mysteriously changed or moved - some had been help in Istanbul (indirect flights) for nearly 48 hours. I've never heard a spontaneous round of applause and celebration on a flight before! We were back in the UK. Cabin staff rude and incompetent to add to woes.
Paid a premium for a direct flight on Pegasus from Antalya to Gatwick. We were then notified 2 days prior to our flight that our flight time had changed AND we were being re-routed indirectly via Birmingham. Pegasus declined to provide any compensation for this inconvenience or any credit for the difference in price we paid for the direct vs. indirect flight they were now providing. I certainly would have booked a much cheaper BA or Turkish Air via Istanbul if I knew that my Pegasus direct flight would not be honored. Don't risk flying on this airline- Terrible service.
- History -
Pegasus is a Turkish airline based in Istanbul, Turkey. With a hub at Antalya Airport. It was established in December 1989 and started operations on 15 April 1990. It was previously owned by Aer Lingus, but was sold in 1994. Pegasus Airlines is Turkeys oldest airline has the safest records and has no incidents, unlike other Turkish companies such as, Onur Air and Turkish Airlines.
- Current Fleet -
Pegasus Airlines has a fleet of three different types of Boeing.
Boeing 737 - 800
Pegasus Airlines has 12 of these aircrafts. They cruise at a speed of 858KM/H making this aircraft the fastest of their fleet and can hold 177/189 passengers making this aircraft holding the most passengers of their fleet. They have the widest seat pitch out of all their aircrafts at a pitch of 29-32 inches. One of these aircrafts is operated for Somon Air. Another one of these aircrafts are being operated for Asia Continental Airlines and another two are being operated for Kam Air.
Boeing 737 - 400
Pegasus Airlines has 2 of these aircrafts. They cruise at a speed of 797KM/H and can hold 170 passengers. They have a seat pitch of 29 - 30 inches.
Boeing 737 - 500
Pegasus Airlines has 3 of these aircrafts. They also cruise at a speed of 797KM/H, as their Boeing 737 - 400 does likewise. These aircrafts have the smallest passenger capacity of their fleet, holding only 131 passengers. However, they also have a seat pitch of 29 - 30 like their Boeing 737 - 400.
Pegasus Airlines also have 2 Boeing 737 - 300. However, these are operated by Corendon Airlines.
Altogether, Pegasus Airlines have 19 aircrafts, including the 4 operated for other airlines, and the two Boeing 737 - 300 owned by Corendon. Pegasus' average fleet age is 8 years old. There original
aircraft design is a white body with red outlines on their in-use and emergency doors. The tail is designed by a white Pegasus (Greek flying horse), and a yellow background. Their aircrafts design varies though, as some of their aircrafts had Pegasus' website and number on the body, and some aircrafts have the new aircraft design, which is a mix of colours on the body. So, in a nutshell the airlines fleet is rather young and healthy, there have been no recorded incidents with the airline and no major technical problems with the aircrafts.
- Safety & Quality -
The airline goes down hard on safety. The cabin crew is trained to the highest standards at their Flight Academy centres and meets with the rules and standards of both the Turkish Department of Transport and Directorate General of Civil Aviation (SHGM). Their content of training is updated regularly and they ensure training is to the highest standards in the following sections: Emergency Procedures, CRM, Dangerous Goods, First Aid, and Aviation Security. The airline certainly does it's best to apply all national and international flight and ground safety regulations and standards.
Pegasus airlines also takes on line, and in-flight written feedback seriously to improve quality in the air and on the ground. The take great interest in ensuring their operational efficiency is up to standard and providing on-time services to their passengers.
- Personal Experience -
I am a regular flyer with Turkish airline companies. I have had some very disturbing experiences, and some very enjoyable ones. Turkish airline aircrafts are usually not as up to standard as British ones. When I say up to standards, I mean Turkish airline companies wont have the luxuries British ones have. For example, TV's, children's magazines, average legroom, spacious toilets. Although, some British airlines don't even have most of these itself. With the prices Turkish Companies set their flights at you can't really expect a lot, but with Pegasus Airlines, I received more than what I bargained for.
I booked my flight with MyTravel, a British tour operator, now Thomas Cook. It was a two week holiday package to Marmaris, Turkey. The whole holiday was approx. £600pp staying in a three star hotel. This may seem slightly pricey. Although, MyTravel is an expensive tour operator in comparison to other tour operator with operate flights to Turkey. Pegasus Airline flights are usually very cheap on their own if you book straight through the airline or an on line travel agent.
There was three check in desks open. Glasgow airport has only two terminals, so they were very easy to find. We had no problems at check in, the staff at check in worked for Servisair and did not mention that we were 3 kilo's overweight. We have had problems in the past with excess luggage but on the whole Servisair have been quite reasonable with overweight luggage. After check in we got right though security and the flight was bang on time. We didn't have to wait long for the aircraft to be off-loaded and cleaned, and in such short cleaning time the aircraft was spotless. We were greeted by a friendly looking lady who pointed out where our seats were exactly, the seats were comfortable with the exception of the legroom. I popped to the loo before take off, as I dislike using the toilet in the air. The toilets were perfectly clean and you could still see the bubbles in the in the little bit of water at the bottom, meaning the toilets must have been bleached. We didn't have to wait long before take off, safety demonstration was informative, and seatbelts were checked several times. We got a brief flight plan from the pilot, even though his English really sucked he did make an attempt. All the cabin crew's English really sucked but, hey! We can't expect the whole world to speak perfect English can we?
After a very smooth take off the cabin crew got straight to work. We didn't actually order a meal from our tour operator, but they were kind enough to provide one for us. I hate airline meals, but this was the best one I had tried so far. It was some type of Turkish dish, really couldn't explain what it was, some kind of chicken/rice dish. With a chocolate sort pudding for dessert. The best part of the whole flight was, the soft drinks are free! Which was definitely a bonus. The moment we had finished they collected our meals, on a few airlines we requested our meals be taken away from us, but most airlines have a cleaning-up schedule and don't remove any meals until everyone has finished. God, I hate that routine. Luckily this wasn't the case with Pegasus. They offered us several snacks at cheap prices, but we weren't too bothered about that. The next half hour of the flight went in pretty slowly. Oh and the big downer of Turkish airlines, no in flight entertainment. So we had to amuse ourselfs with the provided magazines. They were actually quite interesting, they provided loads of great information about Turkey, and even a special page where cabin crew members and pilots told us about their life in the sky. That was very interesting for me, as I hope to one day become an Airline pilot. Also, there was a section about your health in the sky, and also health in general. Not to forget the brilliant Turkish cusine dishes and recipies. The cabin crew apologised for not being able to provide tea and coffee on the flight, a lot of people were complaining about this. Pathetic ! If you payed £700pp on a business class flight on a major airline, yes, perhaps you should be pretty angry, but come on! Who can't last a 3 and a half hour flight without a cup of coffee.
After a while they dimmed down the cabin lights, a chance to catch some sleep. Several times I have asked for a blanket when travelling to Turkey on MyTravel airlines, and they have refused as it is a "short-haul flight". So, because its a short haul flight you can't feel sleepy? So, I automatically assumed Pegasus Airlines wouldn't provide either, seeing as it is a much cheaper airline. However, this wasn't the case. The girl kindly fetched me a blanket, it was very woolly, clean, and freshly packed in a plastic container. There was no pillows left, so I simply used my travel pillow, although it annoyed me after a few minutes, so I did without. The people sitting behind me were very large, no offence to them, and they were constantly complaining to each other because my seat was reclined. I decided to ignore this as I had payed an adult fare for the flight, so I had payed just as much as them. They then asked me to put my chair forward, after violently kicking the back of it. To keep the peace, I said nothing and set it back upright.
I was awakened from my sleep half an hour later with the announcement of landing. Unfortunately, I missed duty-free so I can't exactly review that. It was sunrise and we were landing over the shimming water. It was a lovely view. The blankets were collected and we were kindly offered complementary bottles of water for the 2 hour bus ride to the resort. It was the best landing I had ever encountered as the sun's reflection on the sea was perfect, well, that was until we passed over the beach and the whole area was dry ground and marsh land. Anyway, It was a very nice landing and very nice flight. We had no problem getting out the aircraft. We were told to leave in an orderly manner, basicly, by rows. It saved a lot of struggling and trouble. I can definitely say this has been the best Turkish airline I have flown on yet, and would not hesitate to use them again.
Returning flight wasn't so nice at all. There was a lot of turbulence, a girl took a fit, the cabin crew had no idea what to do, they weren't as smiley and friendly, but, the retuning flight is never as nice as the outbound flight.
- Booking -
To book with Pegasus airlines, you really have to go through a travel agent. The website does not deal with charter flights itself. Pegasus operates from the following Uk airports
Bournemouth International Airport
London Stansted Airport
Glasgow International Aiport
Also flying from other European destinations: Switzerland, Netherlands, Germany, Denmark and Austria.
Woud I recommend Pegasus Airlines?
Well, if you don't really have high standards then, yes, I would recommended it. It has been one of the most pleasent economy budget-airline experiences yet.
Thankyou for reading ;)
Pegasus airlines, never seen or heard of them before? no i had not either, i flew with this company in 2001 but saying no one had reviewed them i thought i might as well give it a go. We were going on our jollies to allitinkum in turkey, i had never been to turkey before so i had no idea what to expect. We left home around half five in the morning to get to Manchester airport for check in, as any one else i was not over awake and the journey to the airport was a ball ache even though it is only a hour drive for us at the other side, the correct side of the Pennines. On arriving at Manchester?s terminal 2 we proceeded to try and find our check in desk which was quite amusing as the terminal was packed out and as i can remember Pegasus only had 2 check in desks open for this flight. Once we had managed to get through check in and got to the departure lounge it was time to get settled at which point my mate got a pint of Guinness at half 7 in the morning how sick. I settled next to the windows with good views over the plane stands and aprons, i don?t know if this is where the Trans Atlantic flights go from but they were some big 747s and what i think was an a300 airbus or some version of that type. As i was looking around our plane was not any where to be seen, when it showed up i kind of wished it didn?t as it looked puny next to all the other aircraft been a 737 400, now i aint no expert but guessing i would say a 4 and half hour flight would be the limit for this kind of plane. Once boarding had commenced we got settled for the flight, this is when i started to take note on the plane. We were sat 3 rows back in the left hand side, well i was and my mates mam and dad who came with us to buy an apartment, my mate had to sit next to 2 strangers because of the layout of a 737 with 3 seats each side. The plane was in superb condition as the dates on the windows indicated it was only built in 98, that how ever is where it stopped, it had n
o radios or TVs, i guess with it been a Turkish airline they got the cheapest they could. The staff were really friendly and one of the stewardesses was lovely, well until she lifted her arms for the safety drill, urgh arm pit hair! The in flight meal was Turkish breakfast, i found this food was nice and tasty, soft drinks were provided free of charge through out the flight, you could buy beer and wine to drink on the flight, the beer was about coke can size and the wine was a small bottle it was well priced though. As the flight dragged on i became more and more fed up, i was sat looking out of the window at what i guess to be about 36000 feet (i could not tell you for a fact as it had no altimeter or speed indicator for the passengers to view) when a plane flew past pretty god dam close, i could make out the windows on the side, this was the best bit of the flight so far, taking off and landing are always good fun as is turbulence. At one point i had got that fed up i was trying to spot cars on the roads below us as it was a clear day, i didn?t manage though. By the time they came over the tanoy to put our seat belts on i was almost in tears and was glad that something was about to happen. Any body who has flown into Izmer in Turkey will know what a different approach it is, we started to come down it a circular approach between the mountains, the plane levelled and got to the final approach i could have sworn that the undercarriage was going to hit the cab of the truck on the motorway below us, the plane flirted with the tarmac and embraced with such a touch it would make any man envious and wish they could do it that well with the missus, the pilot preformed the best landing i have ever witnessed. The return flight did not go so smooth though, we were about 3 and half hours late, this was not good as we had gone to the airport in the early hours to get the flight. The flight was a repeat performance of the outward flight the plane must have been
second hand as you could see the original company name painted out on the fuselage. The landing was a bit of a bouncy one as well.