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Member Name: Lovehearts
Advantages: very lovely crew
Disadvantages: no entertainment
Note: Information about this airline on Dooyoo is wrong. It is not based in "Irland" but it was previously owned by Irish Aer Lingus.
It may seem like I have flown with every Turkish airline under the sun. Well, considering I travel to Turkey roughly 4 times in a year, I am always finding the cheapest way to fly. I flew with Pegasus in 2005, two years before I took the Onur Air flight where we made an emergency landing. After this, I have chosen never to fly with Turkish airlines simply for the fact that I don't know how they chose to train cabin crew, what their safety standards are like, and so on. However, having flown with three Turkish airlines (Onur Air, Freebird and Pegasus), I have to say Pegasus is the best Turkish airline I have flown with and provided I never had the near-disaster flight with Onur Air, I would chose to fly with them again.
Our Pegasus flight was from Glasgow to Dalaman, we booked with My Travel (now Thomas Cook) as a package deal. My Travel used many of Pegasus' charter flights and we were lucky enough to fly with them.
I was very comprehensive about flying with them. They were the first Turkish airline I had flown with, and in all honesty I had never really heard of them.
We arrived in Glasgow airport for a flight that was on time. Pegasus are very punctual and proudly announce that throughout this year (2011) they have an average of 93% on time performance. Their organisation is what causes such a success for them.
We were given allocated seats which is always a bonus as it gets the plane moving away quicker. We were greeted by very friendly ladies. I have to say, the cabin crew on Pegasus is the loveliest I've met in a long time. They were dressed very smartly, and I found it nice to see an older Cabin Manager and younger flight crew. I feel that the cabin manager should always be older as I see cabin crew nowadays getting younger and younger, and it makes me doubt how well they could organise emergencies/drunk passengers/ safety checks. They didn't rush passengers to sit down or get moody with people standing in the isles.
The aircraft on Pegasus aircrafts are very small indeed. The aircraft often used for charter flights (which, in the UK you are more likely to find yourself on) is often the Boeing 737-800. These aircrafts are very tiny with a passenger capacity of under 200. The seat pitch is 29 inches. This is pretty tight, equivalent to the likes of Ryanair, and smaller than Thomsons, and Turkey's flag carrier. The seats are very comfortable and are made from fabric, which I find a lot better than some of these rubber seats they have nowadays!
Pegasus seem very strict on Safety procedures. Seatbelts were checked twice, and a safety demonstration was given in both English and Turkish. All announcements were made in English first which was very helpful of them. Another great point about this airline is that the Cabin Crew's English was immaculate. All in all, the cabin crew were wonderfully presented and made the flight ever more jolly.
Unfortunately, there was no in flight entertainment. However, this was an older aircraft version I used and Pegasus have improved major throughout the years. Their website at the time of my journey was nothing more than a little page showing images of Pegasus Aircraft and information about where they fly. Now, they have a whole range of services, not to mention a high-tech, fancy website with the ability to book flights, reserve meals, online check-in, hotel reservation, rent-a-car, travel insurance and airport transfer. They have definitely upped their game, and are now the airline with the youngest fleet of aircraft. Previously, they flew scabby planes with a picture of a flying horse on the side. Now, they fly a very shiny modern plane with the website stated across the site, almost like 'easy jet'. Pegasus are now also the leading domestic airline in Turkey. Although this information seems irrelevant to someone searching up this review because they've booked a two week holiday in Bodrum, the idea is that Pegasus are an airline who cares. They are constantly trying to improve their image and are overtaking their competitors by a mile. They are one of the few airlines to care about their customers, and their improvements shine through.
We were given a meal as it was a charter flight but I refused because I don't care very much for airline meals. However, they gave me some hot rolls and a complimentary bar of chocolate because I didn't want a meal. Pegasus, from their website, allow you to order your meal for your flight. They have the option of Chicken, Seafood, Pasta, Roast chicken leg, Cesar Salad, Cold breakfast tray (Turkish eat cold meats, chesses, olives and eggs for breakfast). I am unsure of how it all works now, but when I flew, we were given complimentary soft drinks throughout the flight. Cokes, Fanta, orange juice, pineapple juice, orange you name it! If you know Turkish culture, they like to see everyone catered for, and seemed almost offended if they saw you sitting with no drink in front of you.
Something else you won't find on Ryanair but do on Pegasus, is their love to see you cosy. I was only 11, and was given a blanket and pillow because it was late and she said I looked tired. She also ticled underneath my chin, which creeped me out slightly but her heart was in the right place.
When someone pressed the buzzer, they seemed very attentive. Their aim was definitely to ensure you were having a lovely flight, which is typical of Turkish nature.
We landed on time after having what was a lovely flight. No-inflight entertainment, but surely with their new fleet of aircraft, they will be pleased to show a film.
Although I was traumatised to death by Turkish airlines, If I had to fly with a Turkish airline, I would chose Pegasus again as I thoroughly enjoyed my travel with them and I genuinely hope they maintain their success.
Summary: A great airline.