Pennine Helicopters Ltd, my grandma's GREAT experience!! (Pennine Helicopters LTD)

Member Name: Lottie

Product:	Pennine Helicopters LTD
Date:	22/01/09 (20 review reads)
Rating:

Advantages: Opportunity of a lifetime...

Disadvantages: The flight had to end

I bought my grandma a 20 minute flight on The Dambusters Run worth £155.00 for her birthday; She took it from the Huntsman at Holmfirth. She thoroughly enjoyed it flying over the areas my grandma and grandad used to walk...

The flights were cancelled twice due to bad weather and each time they were cancelled I was not at all disappointed for my grandma as it is safety at the end of the day.

The other review I read on Pennine Helicopters Ltd by another person is obviously a very difficult customer!!

I am currently completing an Aviation degree and many times we have our training cancelled due to bad weather!! The whole industry revolves around safety and must be understood, hence the flights would be cancelled by a bad weather forecast or a malfunction as it is unsafe...The company will have to ensure that every possible angle is safe, I'm sure the company do not cancel for their own benefit... as what's the point in running a business to do that?!
Air travel is the safest form of travel!! Risks cannot afford to be taken! It's better to be safe than sorry!!

It annoys me that someone can be so naive and vindictive about the company!! My grandma and I would not have minded the flights being cancelled 20 times as long as the actual flight day was right and safe!! I do remember when booking that the lady said if the flights are cancelled due to bad weather they are postponed until another day when the weather forecast is better and refunds are not available due to bad weather, however the voucher is valid for another 12 months after each date of cancellation. So what breach of contract is that?!

I am going to book my mum and dad a flight for their wedding anniversary on a Dambusters Run again as my Grandma said it was so good.

The company was very helpful and efficient, and the staff on the flight day were brilliant with my Grandma as she is elderly and struggles to walk. I saw many happy faces from all ages of people that day so personally I would say it is a very good company!!

Summary: Helpful, SAFE and Satisfactory