Qantas

I am rather pleased that I can now review Qantas- there are many things about this company that are simply ridiculous. I chose to fly with Qantas for first long haul flight on the basis of their good reputation and what a mistake that was! First of all for the friend I originally was booked to travel with could not fly as for medical reasons that occurred just a few weeks before the flight. Throughout my hour long call to the service centre- at least half of that time being on hold- I discovered that they were going to charge £300 for this cancellation. I suppose I can understand that is company policy, but not once did they actually offer me any assistance and ...  Read the complete review

We have had several flights with Quantas over the last year, this includes a return trip from Auckland to Christchurch, a flight from Auckland to Sydney, Sydney to Perth, Perth to Singapore and finally Singapore to the UK. I can say that the service for the most part was excellent. The staff were always friendly and helpful (which is a bonus when travelling with a 3 year old). Each flight we went on my daughter got a play bag which features a ruler, pencils, shapener, jigsaw, colouring book as well as a few other things to help keep her entertained. The food was good for the most part and came arround regulary enough so as to not to feel hungry. The ...  Read the complete review

I have just flown back from Australia and I flew with Qantas. I was amazed how smoothly everything went from my arrival to leave for Australia at Heathrow and the time I landed at Melbourne. The staff were so helpful and cheerful nothing was a problem for them. When I arrived at Melbourne I then discovered that my luggage did not come with me and in fact it was still at London Heathrow so the lady at the help desk gave me an overnight bag and sad she would sort things for me also took my details of where I was staying as I was getting a connecting flight up to Cairns. When i arrived at Cairns I then checked things out with Qantas and after a few minutes they said ...  Read the complete review

Qantas is the worst airline in the world. I have flew with them many times and no time that they satisfy me event small things. 1. The service is very very bad. Slow and inefficient. 2. The staffs are rude and no helpful. 3. The aircrafts are old and not clean. 4. The price is premium to get rotten service! I have flew with my baby (3 months) from Perth to Singapore, it was 5 hours flight. I have booked for bassinet and when I checked in they did not say anything about bassinet, so I assumed that everything was fine. When I was on board, my seat was in the middle of the aircraft without bassinet. I had to carry my son 5 hours flight. When ...  Read the complete review

Qantas were brilliant on the long haul from London to Bangkok, then Bangkok to Sydney, but after that...it all went downhill! I flew from Sydney to Christchurch NZ, and the staff were rude and abrupt. I was nearly asleep with my head down on the tray and I was POKED by a stewardess and rudly asked if I wanted breakfast!!!!!!! I had to wait over 30 minutes for some water. Upon arriving in sydney, I discovered my bags were not on the NZ flight, and the person at the desk assured me they would be there after she transferred them onto the flight. She was very rude, even down t the point when I asked her what gate the flight was leaving from, she snaped at me to ...  Read the complete review