I have just flown back from Australia and I flew with Qantas. I was amazed how smoothly everything went from my arrival to leave for Australia at Heathrow and the time I landed at Melbourne. The staff were so helpful and cheerful nothing was a problem for them.
When I arrived at Melbourne I then discovered that my luggage did not come with me and in fact it was still at London Heathrow so the lady at the help desk gave me an overnight bag and sad she would sort things for me also took my details of where I was staying as I was getting a connecting flight up to Cairns. When i arrived at Cairns I then checked things out with Qantas and after a few minutes they said my suitcase had arrived at Melbourne and it was going to be flown up to Cairns where then someone would drive it to me to where I was staying. It was amazing to see my suitcase again as I had thought it would never be found so i should have more faith just like the lady at the Qantas Desk at Melbourne. While I was waiting for my suitcase I had an allowance of 200AUD so I couls buy the basics. We were told that when we arrived back at Melbourne Airport we could then get our money refunded. So that is what was done went to the desk with all our receipts this was not totalling up to 200AUD they were not interested in seeing the receiptts but promptly refunded the full 200 AUD.
I certainly would fly with them again .