It would be a shame if Qantas was the spirit of Oz! (Qantas)

Member Name: purplegirl1989

Product:	Qantas
Date:	10/06/09 (206 review reads)
Rating:

Advantages: They gave a nice pillow, good movies, the views were amazing, And I had a decent breakfast.

Disadvantages: Clearly don't understand vegetarians, hardly any leg room, rubbish customer service.

I am rather pleased that I can now review Qantas- there are many things about this company that are simply ridiculous.
I chose to fly with Qantas for first long haul flight on the basis of their good reputation and what a mistake that was! First of all for the friend I originally was booked to travel with could not fly as for medical reasons that occurred just a few weeks before the flight. Throughout my hour long call to the service centre- at least half of that time being on hold- I discovered that they were going to charge £300 for this cancellation. I suppose I can understand that is company policy, but not once did they actually offer me any assistance and couldn't even assure me that I would get to sit with the other person who was taking her place (which had to be under a separate booking of course.) I was also subject to a £50 fee to change the outgoing flight date. I understand that many airlines are like this, but read on for it only gets worse...
On this same phone call I request that I have a window seat and a vegetarian meal which she says ok to. I also request this on the website. A week before I am due to fly I decide to call them once again just to confirm the details, again asking for my vegetarian meal. (Can you guess what's going to happen yet?) She assures me this will be ok. Then I ask her to merge our two bookings into one, which she actually does. Then, I request again a window seat and she replies "ok I can do that from Singapore to Perth but not from London." What a ridiculous thing to say!

Then comes the day of the flight. And we ask the flight attendant for a window seat, considering its our first ever big trip but surprise suprise, there isn't any left. In fact, we have to sit in the right middle of the plane. Luckily for me, I was sat next to a nice guy who kept getting up regularly anyway. My cousin wasn't so lucky...
Anyhow, meal time comes and oh what a shock, I don't have a vegetarian meal. After speaking to several flight attendants I finally got my meal- a cold, 'chinease vegetarian.' I really didn't mind that it was chinese, but the fuss they made was ridiculous. The same went for the next flight when they actually stole a vegetarian meal from a sleeping person to give to me. So unorganised.
It was so ridiculous that I even wished I had gone with British Airways instead. The only reason I will give two stars is for the fact that we arrived there and back safely (even through a huge storm) and they showed great movies...well for some of the time at least!

Summary: I will do my best not to fly with them again!