Newest Review: ... the helpful staff and great food that was available. I would recommend flying with Qantas to everyone.... more
Customers just don't matter!
Member Name: S
Date: 29/08/01, updated on 29/08/01 (321 review reads)
Advantages: You could get off the plane at the end!
Disadvantages: Crew, Entertainment
I have just spent the summer travelling with the 'One World' alliance around Australia and America. This included 2 flights with Qantas. I had heard great things about the company so was expecting to have a reasonably comfortable flights.
The first flight was from Singapore to Perth and lasted for around 5 hours. The service wasn't great but it wasn't terrible either. We survived the flight and convinced ourselves that the second would be better as it was 13 hours from Sydney to LA. We couldn't have been more wrong!
We were positioned about 3/4 of the way towards the back of the plane which meant that whenever they came down with drinks, flight packs etc they always ran out before reaching us. Rather than just go and find some more they preferred the option that we should just go without! If you asked for a drink etc you had to wait for ages for someone to acknowledge your request let alone bring you one. One member of the crew was blatantly rude to us when we asked for a glass of water, flouncing off saying that 'He was doing Duty Free not drinks!'. Also the style of plane meant that even though there were films shown unless you could sit in the most awkward positions there wasn't a hope in hell of you being able to see the screens. Even then it was only ok if you were lucky enough to be sat in one of the seats where the earphones actually worked!
Everyone knows that long haul flights aren't much fun, but you do expect a little bit of customer services on flights that have cost a fortune!
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