Qatar airways- not 5 star (Qatar Airways)

Member Name: isambard16

Product:	Qatar Airways
Date:	16/09/08 (146 review reads)
Rating:

Advantages: Provides a hotel if you have a long stopover

Disadvantages: None

I`ve travlled with Qatar twice on different routes.

My first experience left much to be desired. The plane seemed understaffed, and as a result the air stewards were stressed and customer service flew out the window. Food was served 3 hours into the flight, and our trays were still on our laps when we began descent! The plane was old and tired and the my entertainment screen wasn`t working properly.

The second time i flew with Qatar they were better- food was nice, entertainment was good- good choices of new and old films and tv shows. The air stewards were pleasant. The plane was fairly new which was an added bonus. We had a long stopover in Qatar and they put us up in a hotel room for the 12 hours- lunch and dinner was included and we were transported by a mini bus to our hotel and back on time.

Qatar rates are competitive and flight times aren`t so bad. The disadvantage is having to stop in Qatar- on most occasions the stopovers are over 5 hours which is a pain. I would have to disagree that Qatar is a 5 star airline.

Summary: Competitive prices, so so customer service