Shouldn't even have a star! (Qatar Airways)

Member Name: genmil

Product:	Qatar Airways
Date:	30/04/09 (291 review reads)
Rating:

Advantages: I am sure there are some good people in Qatar

Disadvantages: Bad service from corporate to service staffs

When we were looking for a flight out to Asia last year, we decided to try Qatar Airways. We based our decision on the price and its claim for providing 5 star services. Finally, foolishly we thought, since Qatar come from the same region as Emirates ( we like Emirates as their quality of service is good) there shouldn't be a wide difference.

Well, our not so nice experience start from the time we booked our ticket through the Qatar website. The website is not user friendly and the prices change haphazardly. We keyed in our first booking and just before confirming our flight with credit card payment, we discover the need to make some changes. So we start the whole process of keying our requirements again with the same date, same flight and same time. We were shocked to find the price had increased by £50. As we need to go on that flight, we went ahead with our booking. After making the final confirmation with our credit card, a notification appear on the site and informed us that a confirmation email will be sent. The problem is the email address indicated was not the email address we gave. Luckily the email did come to us but it was really worrying. We wrote to the airline about the price change but had only received a confirmation email about our grievance and no further follow up.

There are definitely no five star services with Qatar Airways. The first leg from London to Doha was terrible. The food was lousy, it was not heated probably and it doesn't have a nice flavour. The presentation looks cheap and there isn;t a wide of selection of drinks either. The staffs weren't friendly and were only interested in chatting with each other. The second leg, from Doha to Singapore was much better though. The staffs were friendlier and they look more groomed too. They do move around to make sure that the passengers are comfortable. Food however remains bad.

After a bad start with Qatar Airways, we weren't looking forward to our returned journey. It went quite well without major hiccups, except the wait in Doha for our transfer was uncomfortable and tormenting. Perhaps it is because we no longer have any great expectation from the airline. We do know however that we will not be taking Qatar Airways again.

Summary: Wouldn;t take Qatar Airways again!