| Product: |
Ryanair |
| Date: |
01/01/06 (550 review reads) |
| Rating: |
 |
Advantages: There are none
Disadvantages: They think customers are just to make profits from
Went to Dusseldorf!!!!! with Ryanair on return journey airfield fog bound no flights, "understandable" were informed it might be 5 days before they could get us on another flight
No Ryanair staff on site so no real information. I had an important hospital appointment in 2 days. Managed to get bus into Dusseldorf and found a hotel and next morning booked fllight to Heathrow anf then to Glasgow. I am about £1100 out of pocket for the three of us that travelled.This cheap airline certainly lived up to it's terrible reputation Cheap and not very cheerful. I have travelled wirth many airlines in the past including Easyjet which was excellent but will never use Ryanair again. The EU should stop them flying until they learn to obey the rules.
Summary: Badly let down will be taking legal action if claim not paid.
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Last comments:
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- 17/11/07 Dear Reviewer,
Please take this chance to make the world a little bit better for
service customers everywhere while earning a £10 Amazon gift voucher in the process!
To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research.
As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements:
1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc.
2) You must have written and published an online review about this experience
If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous.
Based on the analysis of the interviews, advice will be given to companies
on how to improve customer service and on how to deal with dissatisfied service customers. Therefore, by contributing to my research YOU can help make the world a little bit better for service customers everywhere!
On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts.
Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary.
Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance.
If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.morian@mbs.ac .uk . Please make sure to include a link to your respective review(s) in your response.
Many thanks in advance!
Kind regards,
Marc Morian |
 |
- 03/01/06 I think it would be easier for your readers to follow your story if you wrote in full sentences rather that in abbreviated points. I would also be interested to hear why you chose Rynair for your journay in the first place, as you imply that you knew they had a bad reputation beforehand. |
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- 01/01/06 All budget airlines suffer this problem. If everything works out then they get you where you are going on time. If nothing works out then you are held up and they ruin things. |
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