RIP OFF MERCHANTS (Ryanair)

Member Name: JO

Product:	Ryanair
Date:	09/07/09 (19 review reads)
Rating:

Advantages: NONE

Disadvantages: WHERE DO I START

Absolute shambles. Arrived at gerona airport 3 hours prior to take off. Huge queues at check in desk, no organisation as all the flights are mixed together at 6 different desks and moving very slowly. Some desks were closing half way into the queue so people were having to join the end of the others.
After queuing for 2hours 45mins heard the calling for last boarding (we presumed the flight must've been delayed with the number of people still left to check in) so approached, with great difficulty, an unhelpful and very rude staff member who told us that the flight had gone without us.
Had to purchase 2 new tickets with extortionate charges for a missed flight (200 euros) for an airport 60 miles away from the original arrival one meaning we had no pick up. Had to wait another 5 hours for the new flight with no money and a tired baby with no food/drink. Staff very ignorant and very unhelpful. Absolute disgrace.
Met many other people at the airport that day in the same situation, how many times can ryanair get away with this money making!!

Summary: WILL DO ANYTHING TO MAKE THEIR CRUMBLING FLIGHTLINE A BIT OF MONEY