My husband and I were very impressed with Singapore airlines, flying on the A380 airbus.The quality of the service, attentiveness of the staff etc does not go unnoticed and makes for such a pleasant experience. The seats were very comfortable too which is so important when flying longhaul.We wouldn't hesitate to fly with them again.
I recently had to cancel a booking for a return flight to Australia and was sent an email assuring me that the refund would be in my bank within 7 working days. Well here I am weeks later and no refund. Not only that, but each time I call Singapore Air's Customer Service, I am told that it is with another Department and they can do nothing about it. There is no one I can call, and there is no recourse to them breaking this contract with you but legal action. I am a regular flyer, even Ryan Air, and this is definitely the worse experience I have ever had with an airline's customer service.
I needed to change the flight booking, to include a stopover in SIN for a couple of days. And what a HORROR it has been!
Firstly, I called SQ customer service center, and I was told by a bored customer service personnel that there would be a penalty to have a stopover. And I was quickly brushed off to change my bookings via their website singaporeair.com IF I AM SEEKING LOWER Penalty charges. Well, I can understand that, lower fees when you transact online and not take up their personnel "precious" time.
So they prefer to transact with their "valued customers" over the internet and I am happy to oblige. I logged into their website Singaporeair.com, and over and over again, the system returns an error message when I click on "Change My Bookings". I was given this message: "We regret to inform that our system is currently unable to process this request. Please contact your local Singapore Airlines office for assistance" .
So in frustration, I called them again and all I got from the "customer care officer" was "I'm sorry, can you please try again later. and if doesn't work later I'll help you". But, still having to charge the higher fee for transactions over the phone.....!
WHY SHOULD I BE PAYING A HIGHER FEE TO HAVE CHANGES DONE TO MY TICKET when its YOUR OWN WEBSITE THAT'S NOT WORKING. YOU HAVE TO FIX IT! NOT CHARGE ME MONEY FOR IT. I'm extremely frustrated. Forget Customer service folks, there is NONE.
As part of my recent trip to Penang, Malaysia we were given the choice of airlines to get us out there. Seeing Singapore airlines were available for a £30 supplement I thought we would give it a try due to its reputation as a five star airline.
Once confirmation was made that we were now booked on Singapore airlines I had a look at the connection timings in Singapore. Our connection between flights was 50 minutes however on Singapore's web site they ask that there is a minimum of one hour between connecting flights. I rang the holiday company we had booked with and told them this and they reassured me that there would be no problem in the connection. I also checked it out with Singapore airline who informed me should we miss the connection we would automatically be put on the next flight which departed two hours later. During the snow crisis in London Singapore airlines updated their web site at regular intervals and fortunately for us the day we were due to fly back they resumed flights. Mind you I would not have said no to have spent a few days in Singapore over Christmas! How lucky that would have been!
Who are Singapore Airlines?
Singapore airlines are the national carrier of Singapore flying out of its base at Changi international airport. They fly to 61 cities in 34 countries and have also run a regional airline called Silk Air serving 31 cities in the Far East. It has received many prestigious awards over the years as one of only a few of the so called five star airlines for a variety of aspects of the flying experience namely ease of booking, checking in, Cabin crew, Food, Entertainment, comfort, cabin experience and safety etc etc. Singapore airlines safety record is one of the best in the airline industry and they maintain their fleet of 106 aircraft by constantly upgrading their planes using the most up to date planes with an average age of 6 years which makes it one of the most modern fleets in the skies.
I checked in on line 72 hours before departure and was able to choose and change our seats that we had previously been allocated. It was easy to check in by putting in my surname and the flight reference booking number. I was able to choose my seat print out my boarding card and that was it. I had to log in again to do the same thing for my wife as it would not allow me to check her in at the same time which was a little irritating but apart from that it was no problem. The seat next to me was still available thankfully and I was able to choose that and print off the boarding card too.
At the airport.
We arrived at Heathrow airport Terminal 3 about an hour before the official opening of the check in area however there was already someone on duty and we went into the web check in line and were able to drop our bags which were tagged to our final destination which was Penang. It was very straightforward and idiot proof. The check in guy was very cheerful and helpful. We also had hand baggage which is limited to 7 KGS plus one brief case or handbag.
Boarding the aircraft.
The boarding procedure was quite straightforward and they boarded the plane in the following order. First and business class passengers, people with children, those needing assistance then rows from the back of the plane to the front. This is a much better way to load the aircraft in my opinion rather than a free for all used by some airlines as there is nothing worse than standing around while people flap about putting their baggage in the over head lockers and standing in the aisles so you cannot get past them. Departure was about forty minutes late but we were reassured that we would catch up time during the flight.
Prior to departure we were offered a hot towel to freshen up which is quite useful however on the return from Singapore an ice cold towel would have been better. The cabin crew then distributed head phones for the entertainment system. Shortly after takeoff we were offered a drink and a bag of peanuts and also a menu for the meals and then the cabin crew brought around food after serving people who had pre ordered special diets.
The food was ok nothing special or outstanding but it was adequate and not stodgy or over filling. On our return flight it was quite odd there was no dessert on the tray instead they walked through the cabin and gave everyone a chocolate magnum. After the next meal again there was no dessert but instead they gave out a snicker bar which I thought quite odd but touching.
The seats were a tad narrow and it seemed quite cramped but was the international standard of 31 inch seat pitch. It was especially cramped when the passenger in front put their seat back in the recline position and was reluctant to put it back up when the meal was being served however the cabin crew dealt with a few rows of passengers in front efficiently and firmly taking refusing passengers to task.
The seats were rock hard and after a couple of hours they were very uncomfortable so much so on the return flight I stood up behind my chair for about two hours as it was so hard and painful. Fortunately for me there was a space behind my seat on the return flight which allowed me to stand up for a while every so often. The seats were ok for about an hour then after two hours it was getting uncomfortable after four hours I just wanted to get off the plane. Definitely not funny on a 14 hour flight.
Our flight to Singapore was on a Boeing 777 and our return trip was on the airbus A380 sitting upstairs and the seats were similarly hard on that too.
The in flight entertainment I must admit was perhaps the best I have seen on any flight. There was a good selection of films and a library of classic films. There were other short documentaries, comedy programmes and a variety of other short programmes too. There is a good selection of children's films and games that can be played on your own or with others on the flight. There was a vast music selection which was quite impressive. I usually take my own entertainment with me but it never even came out of my bag and for a 14 hour flight I found that very impressive. There are also ports available on the tv screen to plug in your laptop or Ipod/ipad using a USB connection. There are also power points at each seat to plug in your laptop.
The cabin crew on the way to Singapore were probably not the best I have come across but they were exceptional on the way back. They seemed friendlier and their presence in the cabin was very noticeable bringing around frequent offerings of fruit juice and water. There were snacks available at the rear of the plane should you so wish.
The cabin comfort.
It was neither too hot or too cold throughout the flight but due to the most uncomfortable seat I have ever sat on it was impossible to nab a nap which is not ideal for a 14 hour flight. I do find it very annoying in the modern aircraft these days they do not have individual air control which used to be standard above your seat. The toilets were kept immaculately clean throughout the flight both going and coming back. That is no mean feat for any airline so that was a bonus.
Arriving at Singapore.
By the time we landed and taxied to the pier we had approximately 10 minutes left to catch our onward flight. We had already accepted that we would probably have missed it by now and would have to catch the next flight. The cabin crew made an announcement asking us to identify ourselves to a member of the cabin crew which we did. At the pier there was a man waiting for us. He explained that we could either catch this connection as they were waiting for us but we would have to go minus baggage which would follow on the next flight and be delivered to the hotel or if we wanted to wait for our luggage then they would have to fly us to Kuala Lumpa and have to stay overnight in a hotel there and catch a connection the following morning.
We agreed to fly immediately. We were herded onto a little trolley buggy which raced through the airport with a blue light flashing. We nearly collected two unsuspecting pedestrians on route. There was no way on earth that we would have made this flight without this lift as the distance between terminal three and terminal two was so great even using the connecting monorail. We were put on the plane and it pulled away from the pier almost immediately.
About four hours later we were reunited with our luggage at the hotel.
I felt that Singapore airlines were ok. I did not feel that they were in any way superior to some other airlines I have travelled on in fact on a recent long haul flight with BA I found them far more comfortable. Their fares are much more expensive than other airlines flying similar routes and to be honest I cannot say that the flying experience was one which I would like to repeat again unless they sort out the very uncomfortable seats. In fact they quoted £1800 per person to upgrade to business class each way which I found extremely unjustifiable.
I would not have rated them five stars but rather four stars would have been more appropriate. I must admit I was keen to fly on the airbus A380 the double-decker plane. The one we flew on was about three years old and there were signs of wear and tear on the internal fabric of the plane. However that being said it was a far better experience on this newer plane which seemed a tad roomier, brighter and airier. Overall I was disappointed with Singapore airlines and it did not live up to its reputation for me.
Singapore Airlines web site can be found here.
Singapore Airlines' website has to be one of the worst available. There are so many bugs in it that so far when trying to book flights, check in and set up two Kris Flyer accounts I've had 0% success. Either error messages appear, you go round in a loop or it asks you to fill in fields that just aren't on the screen. Each time I've ended up needing to speak to someone in a foreign call centre, who seems very unconcerned by my lack of progress, as if they've heard it all before! Come on Singapore Airlines you used to be the best in Asia but in the last 2 years your standards have dropped through the floor. I will be thinking very seriously about booking another flight with your airline. I do hope you listen to feedback, it's costly not to.
S'pore Airlines was very unsympathetic towards my recent plight when I was unexpectedly taken ill with spinal problems on my return flight to the UK, after attending my father's funeral. Just hours before flying, I was taken by ambulance to the hospital and given strong pain killers to suppress the pain. The doctor advised that the only way I could endure the 12+ hr flight was to lie flat on my back. Under the circumstances, I requested a possible complimentary upgrade to Business Class at the airport counter or for a reduced rate on the £3k+ single fare. I was refused both. I was also denied any refund on the portion of my Economy fare already paid. It was obvious to S'pore Airlines that I had no option but to pay whatever was asked. I was in a wheelchair and I was travelling alone. Back in the UK, my appeal to Customer Services has fallen on deaf ears. S'pore Airlines cited company policy for its attitude. If so, its policy is contrary to the image portrayed in its advertisement as that of a caring airline - it couldn't be further from the truth!
Singapore Airlines are THE BEST. they food was great, the crew were attentive and couldn't do enough for you. KrisWorld was a slight disappointment, more movies would have been nice, but, the 22 hours from Sydney to London went quick, with a nice, hassle free stop in Singapore for around 2 hours. We were stuck by the volcanic ash cloud for 10 days, we did try and phone their office in Sydney, but we were kept on hold for 2 hours, but that's understandable, I am sure they were receiving many calls from other stranded passengers; so we took a trip up to Melbourne Airport, and the staff couldn't be more helpful, they gave us all the information we needed, cancelled our flight, and rebooked us on a new flight, from Sydney, at our request. I cannot find any serious flaws with Singapore Airlines, they give you plenty of fluids on-board. on my last trip to Australia, we flew with Emirates, and Singapore Airlines put them to shame. TOP CLASS airline, and we only flew in Economy!
Singapore airline prides itself on being a premium airline and it does charge premium prices too. Without a sale, the tickets are generally more expensive to other airlines.
So the main question to ask is that does it provide premium services? If you are a Krisflyer gold member or consistent get good service, probably it does, but otherwise, you are just treated as a commoner (especially in heathrow airport) when you are trying to check in.
I have flown Singapore airlines in the past but otherwise, I would prefer to take Emirates or some other airline from London to Singapore. Reason being
1) I get very little service on the airplane. Whenever I press the call button, the stewardess will always ask the person next to me if they have press the button rather than me (and I am the one usually pressing the call button because the person next to me is sleeping.) The stewardesses doesn't seem very genuine in wanting to provide service to me and this really irks me because so much for paying for premium service when I am not being given premium service. Half the time, i am walking to the galley for my own water and snacks.
2) At heathrow airport, they tend to weigh every single piece of baggage from the check in bag to the carry on. I carry on a laptop, reading materials, a coat, a camera and the liquids for the flight which does tend to hit the scales at about 10 kg. And when they weigh the carry on, they will tell you to check in the extra weight in the carry on and then charge an excess baggage on that if you are over all your luggage allowance. For a long holiday, it can feel like a nightmare standing at the counter trying to decide if you should pay extra, or throw away things or grovel to the service staff. I usually feel somewhat treated like a criminal trying to cheat the system even if it is a genuine error when i carry on too much reading material. Krisflyer Gold members get 40 kg so they generally have no problem with the weight limit and are hardly ever treated as criminal.
The entertainment system and the food served is fantastic but that is the saving grace of Singapore airlines. The website booking is also very simple to navigate, another plus point in my opinion. Otherwise, it just doesn't strike me as value for money because i would place my premium on service and that has not been very good so far for me.
I hadn't flown Singapore Airlines for quite a long time but last year my husband was keen to try their new A380 so we booked a flight to Malaysia via Singapore.
The flights seemed to be more expensive than some of the other airlines - about £750 for the return compared with about £600 for Malaysian Airlines which was a direct flight.
Check in was very quick and smooth. We had already reserved our seats on the top deck which does have economy seats as well.
When we were waiting to board, the top deck was kept in a separate area to the rest of the economy, and because there are fewer seats, boarding was a lot quicker, so I would recommend it.
The seats were slightly larger than on other airlines although being quite short, I didn't notice a huge difference. The TV screens are much larger than normal and were great for watching the movies on. You can also view photos and documents on the screens, as well as playing games.
I wasn't that impressed with their movie selection as they had a lot of films, but they seemed to mostly older ones, and their current selection wasn't that extensive. Still, I did find enough to keep me occupied.
The service was great. All the stewardesses were very polite and helpful and regularly came round with snacks and drinks. The food was of a higher standard than on other airlines, and they had baskets of snacks in the galley that you could just go and help yourself to.
Overall I really enjoyed the experience, and if I didn't mind paying the extra, would definitely do it again.
I flew with Singapore airlines in 2008 on a couple of flights. We went from Perth to Singapore, then a week later flew from Singapore to Birmingham airport.
We booked our ticket as a round the world ticket with virgin and the alliance of airlines they include in their round the world tickets, so I have no idea about the booking process with this airline, but will be reviewing the actual flight experience with them.
Checking in to the flights at the airport, the staff were friendly, and helpful, and the queues were not that long, maybe a couple of people at the most. The staff seemed to be very efficient at their job, and made sure that all the correct checks were done quickly and efficiently. They didn't bother us about the luggage allowance, even though we had an extra bag. (Singapore is a shopping haven, so I went a bit crazy and needed an extra bag for all the things I bought!).
Only one of flights was delayed (the longer one), and I think that was only by an hour or so, and to be honest, I wasn't too rushed to get on a 14 hour flight back to rainy cold old England from Singapore so it didn't bother me too much. They kept us informed the entire time, and I felt completely at ease.
Boarding the plane seemed to be well organised, and simple. People were called up by row numbers and seated quickly.
Once on the plane you are offered a hot towel, which me and my husband were both surprised by and grateful for. We didn't really need it, but it was a nice little extra, and I think it's the little things like that, which make a big difference.
On the short flight from Perth to Singapore we actually scored the extra leg room seats by the emergency exit, and opposite a member of the cabin crew, she was lovely and on the landing even struck up conversation about where we were going, and what we were planning to do, and she was really friendly and personable, not like some of the monsters who seem to be tripped on power and give you the eye if you dare to move, like on other airlines.
I found the food on both flights pretty good. It was nothing special, airline food never is but it was good, and I ate most of it. The great thing we found while travelling, is that because we were vegetarian, we often got our meals before everyone else, and it actually made me laugh how much this annoyed some other passengers. Worked better for us though on the flight home, as we could go to sleep sooner.
Both planes that we went on, had private tv's in the back of the seat in front of everyone, and headphones were provided at no extra cost. They had a huge range of films and tv programmes to watch, and the times when we weren't asleep, they made the time fly by.
The flights were both very comfortable, and the airline staff were really friendly. It's obviously a quality airline, and made us feel like we were customers not like sheep on the other flights.
I would definitely recommend this airline and I would definitely use them again. I just need to save up enough dooyoo miles to pay for the trip!
I flew with Singapore Airlines in 2009 to New Zealand from the United Kingdom (27 hours) and from Australia back to the United Kingdom (26 hours).
I had heard very good things about Singapore Airlines, perhaps it was too hyped up for me, hence why I felt a little disappointed. There was nothing wrong with the service; I was offered a newspaper, a hot towel, meals and in-flight entertainment. My seat was a little cramped (and I, by no fault of the airline, enjoyed my 26 hour flight with a child kicking me in the leg) and I found the in-flight entertainment system tempramental at best. It was very difficult to sleep even though I was exhausted due to the temperature being so cold.
When I did manage to drift off to sleep, the hostess would wake me up despite me being asleep; this was rather annoying since I was rather upset to be leaving Australia and really just wanted to sleep through the entire experience of coming home.
I think I would probably try another airline next time I travel to Australia/New Zealand, perhaps Quantas or Air New Zealand. I think Singapore Airlines have an over-hyped reputation and while the experience wasn't terrible, it wasn't what it had been made out to be.
As a nervous flyer, the excitement of a holiday abroad is for me always tempered by the thought of the discomfort I'll experience getting there and back. I'm ashamed to admit that when we were invited recently to stay with a relative in Singapore, my first reaction was nervousness about the 13 hour flight that the trip would entail, as my previous experiences on long-haul flights had not been good. Thoughts of spending so many hours potentially feeling ill in a hot, claustrophobic environment with tiny uncomfortable seats and drinks guarded by grumpy cabin crew filled me with a quiet dread about the trip. However, my nervousness faded quite significantly when I heard that we would be travelling with Singapore Airlines (SIA), which has an impressive reputation for providing excellent service and comfortable flights. They proudly advertise themselves as the world's most awarded airline, regularly winning both passenger and industry awards for the service they provide. Indeed, the SKYTRAX World Airline Survey lists them as being one of only 6 five-star airlines in the world*, and has recently won the "airline of the year" award in both 2007 and 2009, and the World's Best Airline 2008 award. It seemed to me that if ever there was a company to be cooped up with whilst feeling off-colour, Singapore Airlines was probably it.
Flying with SIA doesn't come cheap, however. Although said relative was kind enough to buy our tickets with her frequent flyer points (SIA have the KrisFlyer reward scheme, http://www.singaporeair.com/saa/en_UK/content/krisflyer/index.jsp), a little research online indicates that buying a pair of economy class tickets for return travel from the UK would cost between £1400 and £1600 when purchased direct from the airline (depending on how far in advance you buy them), compared to the £1200 to £1400 you pay to travel with British Airways or Qantas. A weak constitution prevents me from looking up how much it would cost to travel in SIA's first or business class sections or to buy one of the intriguing sounding "suites" that are offered aboard larger planes, but you may wish to have a look yourself (http://www.singaporeair.com/saa/en_UK/Pricing/index.jsp).
Although I am unable to comment on the purchasing of SIA tickets, we did go through the online check-in process twice. To save time at the airport, SIA operate an online check-in between 48 and 2 hours before your flight departs, allowing you to select your seat and print out your boarding pass. While this does save time, I should note here that you need to be poised and ready to get online as soon as your check-in opens if you want to have any choice in your seat. For our outbound flight, we logged in an hour after check-in opened and found by that point there were no more pairs of seats anywhere on the plane - if we hadn't have been happy with our allocated seats, we would not have been able to fly sitting together. For the return leg, we were therefore ready and waiting on the SIA website (www.singaporeair.com) for the minute check-in opened. This time around we had been plonked right next to the bassinets, but fortunately changing our allocated seats to a new location was very easy; the layout plans of the aircraft clearly showed which seats had already been confirmed and were therefore unavailable, and which seats were vacant, and it was simply a matter of clicking on our allocated seats and clicking again on the vacant seats we would like to occupy to alter our booking. The whole process took just a matter of minutes - and if you don't happen to have a printer available, SIA staff will be happy to print out your boarding pass at the airport, and so you can still check in this way.
The service I experienced with SIA was the sort that makes you wonder why all companies can't work this way. SIA pride themselves on rigorous recruitment standards and high quality training for their staff, and it really does show, right from the quick and efficient boarding to the friendly goodbye at the end of the flight. All staff that we encountered were immaculately well presented and lived up to the famous "Singapore Girl" image that SIA has used in its advertising for years (and yes, they really ARE that beautiful in real life). Dressed in their distinctive sarong kebaya uniforms, the crew were unfailingly polite and helpful through the flight, and extended great consideration towards their passengers. For example, although eye masks and ear plugs are no longer given out as standard for SIA flights as they were in the past, we were offered some because we were seated near the galley where it might be noisier than other areas; a simple thing, but it made the flight that bit more comfortable for us.
Two incidents really stood out for me whilst flying with SIA. Some hours into our outward flight, when turbulence had left me pale and feeling a bit nauseous, one crew member noticed and asked if I was well - and could she bring me water or anything else to help me? She also checked up on me later to see if I was still feeling ill. This was in stark contrast to a long-haul flight with a major US carrier I once experienced, where I spent the best part of an hour with a quite impressive nosebleed, with the crew cheerfully ignoring me for the whole time. Similarly, the main meal service on our return flight was memorable; having chosen a very popular option for my main course that had run out, I was given the rest of the meal and told another main would be collected and served to me shortly. When it didn't show up and I queried this, the crew were so aghast that they could have left me without dinner, that one crew member served me her own meal (a slightly bigger portion than passengers get) by way of apology. How could I fail to be impressed with that?
**Food & Refreshments**
Speaking as someone who has had the misfortune to work (albeit briefly) on a production line making airline meals, I have come to expect the sort of in-flight cuisine that makes it prudent to pack a few snacks in my hand luggage if I am going to be on a longer flight. The thought of airline food for me conjures up images of weary staff barking "chicken or pasta?" at me, and meals that make cheap supermarket microwave offerings start to look tasty. Eating aboard SIA flights, on the other hand, was a revelation to me.
Early on in the flight, the cabin crew handed out menu booklets detailing the food that is available and the different main meal options available (a mixture of Asian and Western dishes) which immediately sets it apart from the magical mystery slop that other airlines have given to me in the past. On a long-haul journey you will be served two meals and have access to the snack service, so it is almost impossible to go hungry! The main meals on each occasion consisted of a salad starter, bread roll and butter, a choice between three main courses (I had a generous helping of roast pork on one flight and a Singapore-style chicken rice dish on the other, but other options had included spicy Thai dishes, fish curry and beef steak with veg), cheese with crackers, a dessert, a cup of water and a choice of drink - including wine, even if you are flying economy class (how civilised!) - and is served early on in the flight. And here was the amazing thing - it was actually really nice, with care obviously taken with the quality of the food offered. Food aboard SIA is considered part of the good service offered, and not just another expense to be whittled down as far as possible, as other carriers seem to believe. They even cater to special events; we flew back just after Chinese New Year, and a special New Year menu was offered.
About half way through the journey, cabin crew came around with snack trays offering crisps, fruit, cereal bars, chocolate, nuts and sandwiches, but you could access these at time during the flight simply by asking for them. The second meal was on both occasions smaller and lighter, with a choice between two options provided. Again food quality was as good as you could expect for such pre-prepared meals, and my only niggle was that that served them a bit too early in the flight for me, soon after the snack trays had been around, and I would have preferred them a couple of hours later on when I would have had more of an appetite for them.
The choice of drinks available was also included in the menu, and as well as the usual tea, coffee and soft drinks, red and white wines, spirits and Singapore Slings were also included at no extra charge. While fully trolley service was run several times during each flight, attendants also came around regularly offering water and juice, and other drinks could again be accessed at any time from the galley without feeling you were being a bother.
The entertainment system available aboard SIA flights is an impressive on-demand array of movies, TV programmes, games and music, which you can start and pause as and when you please, covering a pleasing mixtures of tastes with both classic films/TV and newer releases being available. Anyone who has flown over recent years will be familiar with the small screens embedded in the seat in front of you, but never before have I seen one that comes with its own remote control (or games controller if you flip it over). I seem to recall reading in the on-board literature that this KrisWorld systems offer you over 500 entertainment options! There is also a USB slot should you wish to watch your own movies and music via memory sticks and Ipods, and an unobtrusive reading light that allows you comfort to read without bothering other passengers who wish to sleep. I mainly stuck with the movie offerings, and found the choice to be varied, and are screened in good quality with only a handful of adverts beforehand. On the return flight the Kris World system did start playing up a bit, but following a polite and apologetic announcement, the system was fixed via the tried and tested means of switching it off and back on again. The only real negative I have about the system was that you needed the headphones provided by the cabin crew to be able to access it - the double pin arrangement on the headsets meant that the audio wouldn't work with the standard single jack of my comfy noise-reducing headphones. Wearing cheap headphones for many hours over the course of the flight soon got to feel quite uncomfortable and I would have much preferred to have used my own pair.
Let's face it, a 13 hour flight in economy class is never going to be particularly fun or comfortable, whoever you fly with. However, flying with Singapore Airlines made this experience as pleasant as it is ever going to get for me; while I am still going to arrive stiff, tired and dishevelled, as least I will have been sitting in a fairly comfy seat, have been fed and watered well, won't have been bored and will have had access to well-provisioned and clean toilets along the way. And most importantly, I won't be leaving the plane grumbling about poor service or feeling a huge bag of nerves from a stressful flying experience. I was hugely impressed with SIA and hope that I can fly with them again in the future.
*Along with Asiana, Kingfisher, Qatar, Cathay Pacific and Malaysia.
Last year I flew to Australia with Singapore Airlines and I have to say they are the best airline I have ever flown with. Flying long haul can often be very exhausting but even though I flew Economy, the service received was outstanding. I really felt like a valued and individual customer right from check-in at Heathrow through to the onboard cabin crew.
I was lucky enough to have flown on the brand new Airbus A380 and Singapore were the first airline to take delivery of this gigantic aircraft. The cabin was really comfortable (even in cattle class) with quite a bit of extra leg room. Due to the extra space in the cabin the window is just slightly out of reach, so after falling asleep I woke up with a neck ache as my head didn't quite reach the wall of the cabin. Each seat has its own interactive onboard entertainment system which was amazing. If the library of movies, games and music is not enough, there various ports available to connect your own games console or mp3 player.
FOOD AND DRINK
The food was also the best airline food I have tasted and Singapore Airlines use a panel of renowned chefs to develop their in-flight menus. Each meal that we had was delicious and there was no shortage of snacks and drinks between meals. Based on the Economy menu, I can only imagine that the food in First Class must be out of this world.
If you fly with Singapore Airlines I would recommend signing up to their Kris Flyer air miles programme which is part of Star Alliance. It is free to sign up and a lot of other major airlines are also part of the Star Alliance group enabling you to bump up your balance.
I would highly recommend Singapore Airlines as my first airline of choice and even more so if flying long haul. For more information visit the website at www.singaporeair.com.
Thank you for taking the time to read my article.
Singapore Airlines are renowned for their service and professionalism. Having completed approximately 10 flights with them, I can safely say they do not disappoint. I wouldn't say 10 flights counts me as a frequent flyer, but it is enough to have had at least one bad experience, yet remarkably i've had none.
It is all about the little things for me. Check-in and boarding is always smooth. On board, stewards and stewardesses always have a smile. Sure, maybe it's put on for service, but it's still something compared to many other airlines. They are also impeccably presented, and are always polite and soft-spoken.
Sitting on the ground waiting for take off, you'll notice they bring around a warm towel to refresh with prior to departure. It is a small touch, but it is nice. They promply take it away again.
Their fleet of planes are generally very new, modern and clean, and come with an excellent IFE system called 'Krisworld'. This contains more movies, tv programmes and games than you could possibly need, even for a 12 hour flight. There is always something for everybody on it.
In the air, the food is excellent (for airline food) and drink top ups are regular and available. Leg room, too, seems superior. The whole experience is just great.
Better still, they fly to a lot of destinations. They can be quite expensive, but of you are taking advantage of a round the world fare (in conjunction with Air New Zealand and Virgin Atlantic) or just a round trip to Australia or New Zealand, they can be quite reasonable, especially for the level of service. I can have no complaints, and I doubt you will either.
*This review applies to economy service*
I flew on Singapore airlines in May this year from Heathrow to Perth, Australia and back again and am basing my review off of my experiences flying with them during this time.
I can't say much about the booking service as I didnt book the tickets myself, but I do have several points to make about the journey itself.
- Entertainment system: The singapore airlines planes, like most other airlines, have a built in entertainment system for each seat. My journey to and from Australia involved going on 4 different planes - on the first plane the sound to my 'entertainment sytem' stopped working and the attendants could not fix it, on the second plane my partners stopped working, on the third plane someone on the row in front of me had the same problem and on the forth plane my partner had the same problem again. None of those 4 times did they manage to fix it and on long haul flights this leads to hours of boredom.
- Flight information (an option available for passengers to view on their screens and on the planes larger main screens): this information was never accurate - the time at destination was hours out, the map showing where the plane was and what half of the world was night/day was also wrong. Information concerning things such as connecting flights, that was supposed to become avilable an hour before landing, was never available.
- Seat spacing: The seating in economy is disappointing - I'm a tall woman (5'11") but that's average height for a man and the whole flight my knees were pushed up against the seat infront - certainly not comfortable and probably not all that good for helping to prevent DVT either! This problem only got worse when the seat in front was put back, which it invariably is for most of the flight. I don't feel it's right to inconvenience such a large portion of the population for the sake of squeezing in one more row of seats.
- Post flight customer service: On return to England I did contact Singapore airlines to express my disappointment in the above and after a rather prolonged period of time got a one line 'we're sorry' response. While it is good that they acknowledged my letter, their response didn't make me feel like they cared about the problems I had experienced.
Even in economy I feel the price paid for tickets warrants better seating space and working equipment. A 'sorry' from them is not what I was looking for, if however they had seen fit to offer a discount on a future flight or promised to look into the problems, then these issues might have been easier to overcome.
- The staff were well presented, friendly, attentive and easy to understand (no heavy accents).
- The food was relatively decent for plane food, not exactly restaurant standard, but certainly edible.
- Cabin crew regularly came around to offer drinks throughout the flight - orange juice, water, tea, coffee and the option of alcoholic drinks too.
- The interior or the plane was well cleaned and no nasty smells.
- Each seat was provided with a pillow and a blanket.
Unfortunately due to my experiences on my last trip to Australia I shall be avoiding flying with Singapore airlines in future unless they exceptionally low price tickets on offer.
My experiences don't seem to fit with many other people's of this airline so hopefully they were just having a bad month when I flew (considering I flew on 4 of their planes on different days) or maybe I'm just too picky. Either way I wouldn't reccommend them and I believe there are much better airlines out there offering better quality for roughly the same price.