I recently had to cancel a booking for a return flight to Australia and was sent an email assuring me that the refund would be in my bank within 7 working days. Well here I am weeks later and no refund. Not only that, but each time I call Singapore Air's Customer Service, I am told that it is with another Department and they can do nothing about it. There is no one I can call, and there is no recourse to them breaking this contract with you but legal action. I am a regular flyer, even Ryan Air, and this is definitely the worse experience I have ever had with an airline's customer service.

I needed to change the flight booking, to include a stopover in SIN for a couple of days. And what a HORROR it has been! Firstly, I called SQ customer service center, and I was told by a bored customer service personnel that there would be a penalty to have a stopover. And I was quickly brushed off to change my bookings via their website singaporeair.com IF I AM SEEKING LOWER Penalty charges. Well, I can understand that, lower fees when you transact online and not take up their personnel "precious" time. So they prefer to transact with their "valued customers" over the internet and I am happy to oblige. I logged into their ...  Read the complete review

Singapore Airlines' website has to be one of the worst available. There are so many bugs in it that so far when trying to book flights, check in and set up two Kris Flyer accounts I've had 0% success. Either error messages appear, you go round in a loop or it asks you to fill in fields that just aren't on the screen. Each time I've ended up needing to speak to someone in a foreign call centre, who seems very unconcerned by my lack of progress, as if they've heard it all before! Come on Singapore Airlines you used to be the best in Asia but in the last 2 years your standards have dropped through the floor. I will be thinking very seriously about booking another flight with your airline. I do hope you listen to feedback, it's costly not to.

Singapore Airlines are THE BEST. they food was great, the crew were attentive and couldn't do enough for you. KrisWorld was a slight disappointment, more movies would have been nice, but, the 22 hours from Sydney to London went quick, with a nice, hassle free stop in Singapore for around 2 hours. We were stuck by the volcanic ash cloud for 10 days, we did try and phone their office in Sydney, but we were kept on hold for 2 hours, but that's understandable, I am sure they were receiving many calls from other stranded passengers; so we took a trip up to Melbourne Airport, and the staff couldn't be more helpful, they gave us all the information we needed, cancelled our ...  Read the complete review

Singapore airline prides itself on being a premium airline and it does charge premium prices too. Without a sale, the tickets are generally more expensive to other airlines. So the main question to ask is that does it provide premium services? If you are a Krisflyer gold member or consistent get good service, probably it does, but otherwise, you are just treated as a commoner (especially in heathrow airport) when you are trying to check in. I have flown Singapore airlines in the past but otherwise, I would prefer to take Emirates or some other airline from London to Singapore. Reason being 1) I get very little service on the airplane. ...  Read the complete review