I flew with this airline one year ago. The food's good, and service was great. All of the stewardesses speak at least 2 languages, (English plus Mandarin) so communication shouldn't be a problem. After boarding, each passenger will be given a small bag containing note pad, eye-shade, pen, socks and some other stuffs. This is not with Malaysian airline (sorry but I tend to compare these 2 airlines cause they're rivals). Also I find the stewardesses more polite compared to MAS. Although they serve only 2 meals over a 13-hour flight, but they give each passenger a small box containing snacks like sandwiches and chocalate bars, so you won't have to push that little service button on your handset when you're starving. Also, there's no smoking seats (non-smoking flight) so you don't have to worry about second-hand smoking.