Newest Review: ... "We regret to inform that our system is currently unable to process this request. Please contact your local Singapore Airlines... more
NIGHTMARE with "customer service dept"
Author Name: LZJ
Advantages: There is a "customer service hotline" to call
Disadvantages: There will be no real solutions offered to your call
I needed to change the flight booking, to include a stopover in SIN for a couple of days. And what a HORROR it has been!
Firstly, I called SQ customer service center, and I was told by a bored customer service personnel that there would be a penalty to have a stopover. And I was quickly brushed off to change my bookings via their website singaporeair.com IF I AM SEEKING LOWER Penalty charges. Well, I can understand that, lower fees when you transact online and not take up their personnel "precious" time.
So they prefer to transact with their "valued customers" over the internet and I am happy to oblige. I logged into their website Singaporeair.com, and over and over again, the system returns an error message when I click on "Change My Bookings". I was given this message: "We regret to inform that our system is currently unable to process this request. Please contact your local Singapore Airlines office for assistance" .
So in frustration, I called them again and all I got from the "customer care officer" was "I'm sorry, can you please try again later. and if doesn't work later I'll help you". But, still having to charge the higher fee for transactions over the phone.....!
WHY SHOULD I BE PAYING A HIGHER FEE TO HAVE CHANGES DONE TO MY TICKET when its YOUR OWN WEBSITE THAT'S NOT WORKING. YOU HAVE TO FIX IT! NOT CHARGE ME MONEY FOR IT. I'm extremely frustrated. Forget Customer service folks, there is NONE.
Summary: Do not expect ANY customer service or assistance for the premium charged
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