bad service - flight from hell ! (Singapore Airlines)

Member Name: Lynnbevan

Product:	Singapore Airlines
Date:	14/08/02 (880 review reads)
Rating:

Advantages: cheaper , modern

Disadvantages: bad service, unprofessional

Bad service and unprofessional are the words that come into my mind for Singapore Airlines.
I certainly would not recommend them to any one and they have lost my custom.
Let me tell you my story and you can judge for yourself.

I experienced very bad service on one of their flights recently; bad service to the point of being rude.
I was upset and shocked by the service and way the staff treated us when we encountered a problem.
The flight was from Melbourne Australia to Singapore, on our way home from visiting our daughter.

The problems arose because I became ill during the flight.
Before departure, in the departure lounge, waiting to board, my husband informed the stewardess and ground crew that I was feeling unwell. He asked if there were any seats available on the plane for me where I could sleep and have some peace and quiet during the flight. He was informed there were no seats available.

After departure, I became increasing worse, stomach pains, fever and vomiting.
On a trip back from the toilet I collapsed/ fainted. My husband needed some help but all the stewardess could do was stare at him and take away the food we had. After a few minutes I was dazed and very unwell and requested a sweet drink or some sort of drink. I pressed the light for assistance and after 10 minutes someone arrived. they said they would get a drink. This did not arrive so my husband went back to the stewardess who was serving with a trolley. She informed him she was serving breakfast !. ?no drink !!!!
After nearly an hour from my first request, and continuously pressing the light for assistance for help and a sweet/cold drink one had still not arrived. Upon this my husband walked down into First class and asked for a drink for me. At last they gave him one. I finally got my drink over an hour after our first request.
What really made me angry was no one asked if there was any thing they could do or offer assistance, although t
hey were perfectly aware of the situation and to make matters worse a stewardess made a big fuss about taking the young teenager boy, sat next to us and travelling alone, away into first class to finish the rest of his journey, as there were actually free places for him to sit.

The whole situation was very distressing. The staff did nothing to help, infact they made the situation worse. I was very apprehensive about completing the rest of our journey back to Europe, incase I was ill again and it has infact made me apprehensive about future travel.

I dread to think how they would have coped in a real emergency or if the situation had been more serious. The cabin crew seemed inexperienced , rude and lacked basic communication skills.

The prices might be cheaper at times and the planes modern and clean but in my opinion nothing can make up for bad service.

I leave you to decide for yourself.

Summary: