South African Airways

We flew South African Airways to South Africa last year. We did not choose the airline as it was part of a package but we would be happy to use them again. I do not have agreat deal of experience with different airlines so not much to compare it against but I felt the experience was unremarkable, and certainly with nothing bad to complain about. The queue at checkout was short and we were able to sit togther in window seats as we had requested. Leg room wasn't great, but I think that is a general complaint in economy sections, however it wasn't too uncomfortable. I got a vegetarian meal as requested. they tried to give my husband one as well even though he ...  Read the complete review

I flew with SAA from London Heathrow - Joburg in April 2009 & hated every second! When I made my original booking back in November 2008 I requested a seat with extra legroom - I did this by viewing the seat plan and clicking on the seat with extra legroom; just like every customer can do. At that time I though "great" I'm going to be comfy for the 11hour flight - well that excitement didn't last long at all! In December I received an e-mail saying that as the configuration of the plane had changed so had my seat and that I was just going to have a normal one - to say I was unhappy at this stage is an understatement. I contacted their customer ...  Read the complete review

This airline goes from bad to worse! There really is no hope for them. They despise their customers! You will be disappointed, they will probably lose your bags or cancel your flight. Don't expect any sympathy from them. Their service recovery is non-existent. The CEO told blatant lies on camera on national TV. They won't think twice about trying to pull the wool over your eyes. Check these horror stories out if you are even considering buying a ticket on this airline. http://neverflysaa.blogspot.com The head of their aircraft maintenance division resigned recently stating that it was not a matter if but when, one of their airplanes will ...  Read the complete review

The last time I went on a South African Airways plane was Christmas 2007. Starting from the beginning, the person that i rang to book the tickets was lovely a very nice South African accent, she was very helpful and helped me with the best tickets for the days I wanted. The day of travelling can be very stressful if you are going away for a month and are double, triple checking that everything is turned off and locked. The lady at the check in desk was another lovely lady a huge smile on her face and really helped with where we had to go and what time to be there. The plane itself is huge and how they manage to get so many ...  Read the complete review

South African Airways! Hmmmm....not the best service I have had ever I have to say (and I'm a 21 year old student!!) But anyway...

I flew in May from london to J'berg, then a short flight from J'berg to Livingstone, and later in May from Cape town to London. The one from j'berg to livingstone was great, but the long ones...well!

The plane going out was delayed on the tarmac for well over an hour, and I had a connection, so only just made it, but hey!

The food wasn't great and the LEG ROOM! It was ridiculous! Only travel long haul if you are SHORT!!!!

There was neveranyone around, and the air con dried out my throat so much during the night, I felt sick, but no one was there to give out water for over 2 hours.

Ok for a cheap flight!