Poor pre flight service (South African Airways)

Name: Geraldine Robertson

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Product:	South African Airways
Date:	21/11/06 (54 review reads)
Rating:

Advantages: Courtesy

Disadvantages: Meal choices

Once we were onboard, the service was courteous but they consistently run out of meal choices. They do give you first choice for the next meal if this happens. Johannesburg airport organization is a nightmare of waiting and lack of information. It is difficult to find staff who can help. Boarding information can be changed, but announcements are not made. Staff, when they are located are not responsive to complaints. Flight information on screens is not necessarily up to date. The stress ruins what could be a pleasant experience.

Summary: Stressful experience