Newest Review: ... meant that i missed my connecting flight in Johannesburg, but the ground staff booked me onto another flight easily. On board i was ... more
South African Airways
Member Name: pinkie8506
South African Airways
Advantages: Thoughtful staff
Disadvantages: Different planes had different features such as the entertainment
Flew 4 flights with South African Airways this summer and found the service to be great. The flight was 3 hours late departing Heathrow, but i believe South African Airways did all they could so that the flight wasn't cancelled all together. The plane flying to Heathrow from South Africa was cancelled due to a door fault on the plane. South African Airways sourced another of their planes from South Africa and flew it onto London so to prevent cancelling the flight. The late departure meant that i missed my connecting flight in Johannesburg, but the ground staff booked me onto another flight easily.
On board i was in economy class and found the leg room to meet my needs - i am tall (5"10) and i had enough room to stretch my legs. The refreshments on board included soft drinks, beers, lagers and a selection of South African wines which was a nice touch. The crew were very accommodating and served extra drinks when you requested them. The evening meal seem very similar in size and quality to what i have had with other airlines, but i found the breakfast to be a great improvement on other airlines. There was a hot serving of eggs and sausage, with a croissant and fruit & yoghurt on the side. On other airlines i have found the breakfast to be cold maybe just include a bread roll and yoghurt.
The personalised screens were great providing a range of entertainment such as films and games. A lot of the films were very recent and included films that hadn't even been released on dvd yet. My favourite aspect of the personal tv screens, was to watch live feed of the plane in motion. A camera was fixed to the back of the plane meaning you could see the whole plane and the ground below in the sky. This was particular spectacular when approaching landing. However this feature was not available on return to the UK - the plane was a different type and so had a different entertainment system installed.
The crew were all really friendly on board and met your requests as required. The captain even alerted us to look out of the windows in order to see the snow on the mountains below us as we approached Cape Town.
All in all a good relaxing flight. I definitely fly with them again!
Summary: I ll book with them again