Buyers Beware! (Spanair)

Member Name: Kendall

Product:	Spanair
Date:	02/01/09 (8 review reads)
Rating:

Advantages: Nothing!!!

Disadvantages: Everything!!!

TERRIBLE!!! We were flying from Frankfurt to Barcelona then to Menorca. Our luggage was lost and we immediately took the claim up with customer service and they assured us that the luggage would be in on the next flight and delivered within 5 hours. This was a short stay of only five days, so we were thrilled that our items would be there soon. Our luggage didn't show up until day 4!!! We played cat and mouse with these people our entire vacation. Later to find out that the luggage had actually arrived on time and had been sitting at the airport, but was never delivered to us, despite our CONSTANT phone calls. Because we had no toiletries, not bathing suits, and only one pair of clothing, they assured us that whatever money we spent on these items, they would fully refund us. This trip was in May of 2008, we still have not received our refund check. I call them nearly everyday and continuously get the same answer from them, it's on the way. I just got off the phone with them about 10 minutes ago and they notified me that the check was never sent and is lost, and will take another 2-3 months to arrive!

Summary: Worst experience I have ever had, continual nightmare!