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13 Reviews

Country: Switzerland. Formerly: Swissair

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    13 Reviews
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      29.08.2012 14:48

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      High quality

      This isn't a low cost airline but it does provide a high quality service. I have travelled with Swiss on 3 occasions in the last year and have found it to be by far the best service I have experienced on an airline.

      From the speedy check in to the roomy economy seats, this is stress free travelling. There are no hidden extras included in the ticket price and there are free drinks, snacks and swiss chocolate available on every flight. I have only experienced the short-haul flights (England to Switzerland), but can honestly say that these provide a far more comfortable and roomy environment than many of the long haul flights that I have taken with other airlines.

      one word of caution, though, be careful of the non-refundable or changeable tickets. These are completely inflexible (as advertised) as I have discovered the hard way. Its worth paying a little more for the peace of mind.

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      09.04.2010 01:54
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      An airline that I would use again

      I have flown Swiss a number of times mainly short haul to European destinations from the UK but I have also managed a mid haul flight to Cairo with this airline.

      I quite like this airline as most of my experiences in using them have been very good. The planes they use, or atleast the ones that I have been on, were all of decent quality with comfortable and sometimes leather seats. If you are average height then legroom shouldn't be an issue.

      The crew were always smartly dressed, friendly and approachable. One thing that should out was that the crew had a sense of humour and the stewardess would come by and share a joke with our group when it wasn't busy.

      The food on short haul flights is nothing of note and the usual standard fare although you do get a swiss chocolate aswell. On the flight to Cairo, however, the food was very tasty. I wanted more! This was also the opinion of the person travelling with me.

      There was an IFE system in economy was decent on the mid haul flight with screen on the back of seats. Whilst the content was not exhaustive like Emirates or Etihad, there were enough movies, TV programmes, music and games to keep you entertained for the duration of the mid haul flight. This is a significant plus point as there are some airlines which offer no IFE systems at all on mid haul flights.

      The only negative is that the crew did seem incapable of controlling a rowdy school group onboard on the outbound flight from Cairo. They seemed slow to respond and not sure they would've managed if others didn't help.

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        29.12.2007 19:33
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        The Swiss airline

        When 6 months I was told I would begin working with our clients based in Switzerland, I recalled that their national airline had gone bust!

        This airline is now called Swiss. It was a major embarassment for the Government!

        I normally fly with Swiss to both Zurich and Geneve (I go to Malpensa with British Airways and then drive to Lugano from there)

        Swiss fly from Heathrow and from City. I prefer city and I book my flights in and out of City Airport.

        the flight to Geneve is not very busy in business, while the one to Zurich is normally full both in business and economy, at least in the evening when I normally fly.

        I found their check in service very efficient, no long queues.

        The food on board is nothing to write home about, to be honest. This is where they could surely do better. I recently took to try their offer of Swiss wines, they have some good whites!

        In terms of tariffs, I know that they are cheaper than BA in business, I am not sure in economy.

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          09.10.2001 06:35
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          Swissair, the official airline of Switzerland, was the dominating airline of the 1970’s and 1980’s. Everyone wanted to travel with Swissair for its utmost punctuality and excellent service. I can never forget my first experience with Swissair when I flew with them on a flight from Dakar to Geneva in 1972. I was only 8 years old and if I remember correctly the plane was a propeller engine one. I can never forget the excellent service I received, even at that time, being an un-accompanied minor. One other thing that always struck me was the huge white cross on the tail of the plane and all the toys and gifts that we always seemed to get. I continued to use Swissair on many flights mainly to Asia and traveled several times in Economy, Business Class and once had the pleasure of experiencing, their then superlative, First Class whilst on honeymoon and on the sector London-Geneva-Bombay. Swissair’s service throughout all my journeys was efficient and courteous be it on the ground or in the air. Everyone seemed ready to help and go out of their way to serve you and to help in any way. Swissair’s were the pioneers in introducing free alcoholic drinks (except champagne) on all classes including Economy Class. Other airlines followed suit shortly afterwards. They maintain strict standards with seat structure, cuisine and in-flight entertainment and often set the trend for other airlines to follow. The downturn in the fortunes of Swissair started in the early 1990’s and was visibly apparent by the year 2000. The main cause was the introduction of Asian airlines into the system. Most notable, earlier on, was Singapore Airlines and later on Cathy Pacific and Thai. These airlines exemplified service and took it to a different dimension. At the same time Swissair had become complacent and before they realized it there passenger traffic had been severely affected. During the l
          ast few years Swissair has been findings ways to reduce cost. They have been reducing their flights, reducing employees, cutting down on expenditure and going into joint ventures with other airlines. One thing that Swissair did maintain, throughout all the turmoil, was there punctuality and efficiency and this is one thing that I must congratulate them on. After the tragic events of September 11, 2001, I was under the impression that being the flag carrier of Switzerland, which is a Neutral Country, this would enhance Swissair’s potential as being one of the safest airlines to fly. Instead Swissair was one of the airlines that felt the crunch the most and unlike with the American airlines, the government did not come to there rescue. Instead Swissair had to rely on securing loans from commercial banks and it was during the process of negotiating these loans that Swissair, for the first time in their history, literally came to a halt with all flights and operations at a stand still. They did resume operations a couple of days later with only 50% of their flights operational. However whether they will be able to recover from this huge blow is anyone’s guess. Personally I think they will but it will take some time. I hope they come through it leaner, fitter and with lessons learnt, as it would be a severe blow to many travelers, including myself, to lose this icon from the face of aviation history.

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            04.10.2001 06:21
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            Unfortunately, Swissair had to suspend flights yesterday, although they will be running again tomorrow. I travelled with Swissair from London to Zurich five weeks ago, and it was a pleasant experience. The modern Airbus A320's are slightly wider than the Boeing's used by other airlines on the route, so there's about an extra inch and a half width per seat. It might not sound a lot, but if you're in the middle seat, it's heaven sent! LCD screens are spaced out throughout the cabin, providing an informative map, as well as current speed, altitude and outside temperature. The cabin crew were friendly, and I had some good banter with a couple of them. They're the real reason I'm writing this, in fact. There was a delay due to bad weather at Heathrow, and the crew kept everyone well informed on what was happening, before serving an aperitif. I find it difficult to believe that a lot of those Flight Attendants are now out of a job, so I urge everyone to travel swissair given the chance, to help get the company going again. Just make sure your travel insurance covers flight cancelations.

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              09.08.2001 03:29
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              I have been to Switzerland on holiday for the past three years and am very much looking forward to my holiday there again this year. I am always so impressed with their general approach to everything when I'm there. It makes England look disgraceful. The same goes for Swissair. The flights are absolutely brilliant, they are usually on schedule. The cabin crew are very polite and friendly towards the customers, and always do everything they can to make you as comfortable as possible. The planes are clean and pleasant and there is never any litter, they are spotless. The food is Swiss, surprisingly enough! If you like Swiss food then it will be heaven, but if you don't then there are bread rolls and plenty of other alternatives. Swissair never fail to impress me, if you can, take a flight with them, you'll never look back.

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                22.06.2001 23:29
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                I have to admit that travelling with SwissAir has been a real disappointment for me. Being a frequent traveller to Zurich from Birmingham on Company business, I can honestly say that I have never had a plane on time for me yet. I have been travelling to and from Zurich now for the last 3-4 months, usually on a weekly basis, and no matter what time I fly, whether it be late on a Sunday evening or a wednesday afternoon, the flights are always delayed by at least 30 minutes to one hour. I have also had 1 flight cancelled. The service on the plane is above average, but this does not make up for the fact that you are late for business meetings or delayed coming home for the weekend.

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                  01.05.2001 22:43
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                  For 6 months in 2000 I was travelling weekly between London Heathrow and Zurich making about 40 or so flights. The food generally was v. basic amounting to a roll, a choclate bar and some colesaw. The stewardesses were somber very difficult to joke with. Common problems was flying out of Zurich on Friday night. It was always late leaving with the common excuse being that the previous flight was delayed - how can this happen all the time? Another common cause is that they have to take luggage OFF the plane. This is becuase people booked on the flight when arriving from other Swiss air flights have their luggage sent thru. But becuase their passports dont have the right visas to get into the UK their luggage have to be taken off at the other passengers annoyance. Why let this happen? There was a mixup once when I had to change an Electronic Ticket. I ended up missing my flight becuase of it and Swissair could not have cared less even though they could see I was a regular flyer from my Qualifier Card. One plus is that Swissair have the most flights between the destinations. I tried BA twice and found the stewardesses far more friendlier, food much better and less of a delay getting into Heathrow. Plus there's more chance of an upgrade.

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                    22.02.2001 19:08
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                    It probably won't surprise anyone to find the rather boring word "efficient" mentioned in a review of a Swiss airline. However on its own that quality isn't necessarily a commensurate with passenger satisfaction, as on some airlines you get the unwelcome feeling that passengers are regarded as potential hindrance in this quest for efficiency. British Midland (BMI) being my favourite example of this, and Swissair my counter-example. The service is excellent and friendly. Most of my experience with Swissair has been on short-haul intra-European flights, some in business, but mostly in economy class, and it is in the latter the little things add up to make a real difference. Swissair manages, where other airlines often fail, to make its economy class passengers feel as welcome as the higher fare payers, even on the short-haul flights. Everyone gets proper cutlery, cups and glasses rather than unpleasant plastic, and the crew will usually be coming around with a second warm roll during the meal. If there is any delay before landing the crew will often use the extra time to distribute some chocolates or sweets. Special requests I sometimes have, such as a glass of water after take-off, have always been attended to promptly and in a friendly manner. Swissair also seem to have a policy of upgrading economy passengers if there are business-class no-shows, and last time I flew with them 8 passengers benefited from this. A nice little bonus on what was already a competitively priced ticket.

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                      13.12.2000 18:21
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                      On a recent holiday to Washington DC (which you can check out under destinations)I was privileged enough to have been booked on Swissair flight back to Zurich and from there to Brussels. Having never flown with Swissair before I did a bit of research on their homepage to find out a bit more about them. They didn't seem too bad so i was quite happy to be flying with them. So I got into the airport at Washington and I was greeting by the representative for Swissair who duly took my bags and check me into the flight. She was very nice and she had a conversation with me about what I had been upto in DC and wished me well on my journey home. This helped further improve the image of Swissair that i was developing. When I boarded the plane I was very impressed with the cleanliness of the plane and the helpfulness of all the staff on board as they aided my in the search for my seat. When I sat down I had a fiddle with the gadgets in the back of the seat infront of me. To my surprise the TV doubled as a games console aswell which was good as an eight hour flight watching the movies that they provide isn't really all that fun. The flight was uneventful and the stewardesses were very good and helpful making the trip more pleasant than usual, 10 out of 10 for Swiss Air

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                      20.08.2000 14:50
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                      Last winter me and my family went off on a family holiday to Merrigan which is a large village up in the Swiss Alps. I can snowbaord , so I had fun, but it was the airserive to and from Switzerland that made the holiday. It was the first time my younger sister and brother had flown, but the stewardess was wonderful with them, talking with them and explaining what would happen on the flight in a comforting way that they could understand. She also gave them games and soft toys and a nice piece of swiss chocolate! The food they served was good for an airline and the seats were comfartable even though it was only a short flight. Overall it was a lovely way to start our holiday and a nice note to end on. Well don to them !

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                      09.08.2000 21:45
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                      I had the pleasure of being able to travel with Swiss Air from Jo'burg to London, via Zurich, on my return from Zimbabwe. And when I say pleasure it really was. From the moment we stepped onto the plane the staff were friendly, courteous and helpful. We we're shown to our seats and upon reaching them I realised that I had lost my Jersey. I informed the Stewardess who immidiately phoned down to the driver of the bus to check if I had left it on the bus by accident. As it happened I had dropped it on the way to our seats and another passenger gave it to Stewardess who then duly returned it to me. The way in which the staff treated this incident, which in most people's eyes would be very small and insignificant really impressed me. Once in the air the I found the seats to be very comfortable and the food the best I have tasted on any airline, much better than British Airways, with whom I had flown out to Zimbabwe. Upon arrival at London we were a little disappointed to find that one of our bags had not arrived. However, the staff at the Swissair lost baggage desk we're very helpful, taking all details very quickly and ensuring us that we would have our bag as soon as possible, if it hadn't arrived by the following morning we were to phone and find out what was happening. As it happened only a few hours after arriving back home, some 2 1/2hrs away from London, our "lost" bag had arrived. It transpired that when we had changed flight at Zurich, our bag had been left there, but then placed on the next flight. An excellent service despite the one piece of lost baggage and they cost us less than half the price than if we had flown many of the major airlines

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                      09.06.2000 00:27
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                      Swissair is the choice for me when it comes to European travel. The Swiss are a nation with a great attention to detail (thus I suppose the clocks!!) This is very evident when using Swissair. Having lived in Geneva for a while, I found the service on Swissair very comforting. Nice hostesses, spatious cabins with all leather seats, comfortable even when full, great food and punctual. Even though they are a great service this does not mean that they will bruise your account. Swissair offer the best prices on many of their routes. TIP - Book on the net - their website is great and you can often find outrageous deals!!

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